Değerlendirmeler (231)
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Very incredible app my customer can contact me any time
The app is super friendly and has a comfortable inbox. You can either download their app on your iPhone/Android or connect it to Shopify app or via email.
This app has been great this whole time and I love how they have a app so I can get notifications and don’t have to keep checking a website on my phone and I get my inbox filled with messages I can reply to in minutes from anywhere
It runs smoothly and they reach out to find out if you need any help. Great!
We were looking for a live chat service that could automatically notify us when a customer left our website.
Chatway is almost the only live chat service that can notify customers, and it's free!
We can't wait to see updates to the FAQ, quick reply feature, and more.
Thanks for making such a great product :)
Convenient for chatting. I tried it and it was good.
Prompt responses, easy to setup with customised design
¡Great app!
Strenghts:
- Customizable live chat. You can live chat without preset answers.
- Easy and Fast to use and implement.
- Attractive widget and display.
- Easy for customers.
- All conversations in one place.
- Many integrations including email and messenger.
- Great customer service.
Opportunities:
- Widget cannot be removed with specific px's.
- Only default font poppins. Cannot select other fonts.
Great Customer Service, fixed my issue very quickly
Owner of the app messaged me more than actual customers. 5 missed chats and email transcripts from the owner. Do they not have anything else to do? Kept asking me to leave a review or my opinion. If I had one I would've left my opinion or review at my own accord. Uninstalled the app.
Thank you for providing your feedback. We value input from our users as it helps us continually improve our services. Our support team reached out to you to gather insights on your experience with Chatway. The email transcripts you received are part of Chatway's features designed to ensure you stay informed even when offline. While we understand that not all features may suit everyone's preferences, we believe this feature adds value by preventing missed messages from your website's visitors. However, we apologize if it has caused any inconvenience.
We kindly request you to reconsider your review, as we believe it's essential to focus on the app's functionalities and user experience. Your feedback is invaluable in helping us enhance Chatway and tailor it to better meet your needs.
If there's anything specific we can assist you with or if you have further suggestions, please don't hesitate to reach out to us. We're here to help.
Thank you again for taking the time to share your thoughts with us.