Checkout Comments

Checkout Comments


Get product feedback from your buyers right at checkout.

4.9 of 5 stars(12 reviews)

Understand buyer intent

Collect comments during checkout to understand why your customers purchase your products.

Analyze your checkout comments

Compare all checkout comments and improve your marketing, product and customer experience with the new insights.

Show comments as micro-reviews

Micro-reviews improve the conversion rate on your product pages and help you to get more traffic with fresh & relevant content (SEO).

About Checkout Comments

Improve your product and marketing with buyer comments

  • Improve your products by understanding why visitors buy your products
  • Receive more organic traffic from searches that are based on usage intent
  • Increase your conversion rate with positive mirco-reviews nex to ‘Add to Cart’

How it works

Your customers will see an input field for a comment next to each product after the purchase - so the text input cannot harm the conversion rate. The input field will be visible in the confirmation page on your store as well as in the confirmation email sent to your customers.

Understanding buyers = Business success

  • Find new product ideas and the USP of your current products
  • Create better marketing campaigns by understanding your customers
  • Perfect your product descriptions and store content for prospective customers

Sell more with enhanced product pages

  • Organic traffic increases because of additional user-generated content that is relevant and fresh
  • Conversion rate increases because social proof for buying is provided during the decision-making process of the potential customer
  • Checkout comments are generated right after purchase and are therefore provided faster than product reviews

Settings & Customization

  • Customize your checkout question asked after purchase
  • Disable autopublish to manually curate checkout comments
  • Localize all text to fit your store’s language and tone

Happiness guaranteed

  • Free Shopify app: Checkout Comments is free of any charge to make sure that every merchant has the opportunity to gain customer insights to improve their business.
  • Lightning fast: The Checkout Comments widgets loads via Shopify metafields rather than via Javascript. This means your visitors will see the Checkout Comments right upon loading the page.
  • Support that cares: When you have a question or an issue, we are on it. Customer support via email is taken care of by the team.

See the app in action

Explore how the app works in an example store.

View example store

Media gallery




4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    83% of ratings are 5 stars
  • 4 of 5 stars
    17% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews

Zero Waste Outlet

What a fun and great way to generate unique customer content that is both natural and informative for prospective shoppers. Great program and great customer service. My issue was addressed within and few short hours by Lam who took great care of me and knew exactly what to do to fix it. Recommended!

The Original Tea Company

Their customer support is amazing; I wasn't sure how to install some code, so I contacted them and they installed the code for me within 5 minutes. I also have the app and they installed the code for this one as well within minutes of contacting them. A big thank you.
The Original Tea Company

Baltic Honey Shop

We have just installed this app and only time will tell if it encourages customers to leave comments at the checkout. Installation was straightforward and the team was as usual very prompt and helpful in responding to queries. We find that on the desktop version of our website (Brooklyn theme), the question and comment box are clearly visible at checkout whereas on the mobile version of our site, the question and comment box are hidden by default (the customer needs to click a dropdown menu for them to be visible). This is not a major issue for us, but it may be for some users. Nevertheless, we like being able to provide our customers with another way to send us feedback and we’re grateful to for this nifty little free app.