Reviews (56)
Refine
-
By rating
Great job ChinaDivision. You make my work a lot easier. You guys are very responsive to what our needs are. Would recommend you highly.
Thank you for loving our services and great support. We will make efforts to satisfy you continuously in the future and develop with your business hand in hand. Thank you.
This app could be integrate into shopfy very easily, and the contact manager respond very quickly if it turns out to be some issues.Hope CD could provide better and more valuable service in the coming year that could attract more client.
Thank you so much for your appreciation of our plug-in. We will work harder to achieve better effect.
Terrible service, very slow and unreliable
I agree, Phoebe is the worst account manager ever, she can't be trusted
Beware !
****** UPDATE 11 November 20: China Division are now lying that they have not done business with us . The are doing this to all unfavourable reviews . We will contact shopify and provide all evidence in the hope that they can kick out this scam business ****This company should not be allowed to operate. They deserve 0 stars. They will destroy your business. DO NOT RISK your business or brand with these lying incompetent Muppets! They are beyond incompetent… from lost stock, fake tracking numbers and they pretty much lie about everything. Bottom line is they don’t care about your business they just want your money!
We have conducted a survey on your comments and found that you have not used our services or registered on our website.
As we know, the root of the existence of a business is quality and service. Customer First, Service First, this is our eternal purpose. With this belief, we continue to strive to build a first-class management system and global delivery network to provide customers with free system docking, value-added services and related technical support. We have strong technical strength, industry-leading low error rate and competitive transportation price. As a result, we have gained a lot of customer support and promoted the rapid growth of our service scale and customer number year by year.
Since you have never used our services: 1. If you are from our stakeholders, we think that it is better to win the market by focusing on how to serve our customers well than by injecting negative comments on them. 2. If you are a malicious attacker and seek to obtain a huge amount of improper income in this way, we reserve the right to investigate your false statements. Thank you.
Do NOT work with ChinaDivision!
You will lose a lot of money because they never offer you real tracking information, and your orders take multiple MONTHS to deliver - and that's if you're lucky.
Never work with Yumi Lin or Mozart, they'll IGNORE you everyday after you pay them. Stay away from this company.
You will inevitably get countless chargebacks from payment processors and they'll ban your accounts.
It's not worth it. Turn around and find a different fulfillment center.
Dear Valued customer.
1.ChinaDivision is sincerely apologized to have brought you a bad experience .
2. ChinaDivision's attitude is as below：
Firstly,since ChinaDivision has signed a letter of agreement before any customer who chooses to use order fulfillment service of ChinaDivision , ChinaDivision will obey strictly with the content listed in the letter of agreement to perform the duties and obligations during the whole order fulfillment process
Secondly,If there are any real problems ,ChinaDivision sure will communicate with customers and try to solve all of them
Thirdly, It is not reasonbale to seek malicious benefits through malicious reviews.ChinaDivision hopes that customers can communicate with ChinaDivision rationally and in a good faith rather than achieve the purpose of obtaining huge compensation through malicious attack .
so far so good. If you source from Aliexpress, this is a good alternative. will test more and come back to provide more in-depth review.
Thanks a lot to give us such high appraisal. It is our great honor to provide the profesional services for you. We will make efforts to satisfy you continuously in the future and develop with your business hand in hand. Thank you.
Don't work with them, they are a nightmare to work with.
They are slow, unreliable, not professional and Phoebe is the rudest person in China.
They told us from one day to the other that they were closing for a few days to update their system, turns out they were closed for 3 weeks and when they finally opened again they said they can't ship our products anymore. Our customers have been waiting for a month now and we have to find another forwarder. So bad !
I have not used the app and was strictly working on fulfillment from a crowdfunding campaign via email correspondence as a brand new customer. I did not even know there was an app because my sales agent did not mention it and I found it after the order was completed so I can not speak to app functionality yet. I had several orders never reach my customers almost 4 months after shipping and getting help tracking packages was a slow and labored process. I would advise to make sure you can use this system self sufficiently because the customer support from China Division was poor for me in the later stages of fulfillment. Do a test order first and make sure the app works. Also I guess they have customer service self help center where you can log into an automated system online and track your own orders too. This resource was not made clear to me until 4 months later after everything had shipped. Having frustrated customers and no answers for them regarding missing packages was very disappointing. Get detailed instructions on automated customer service center features and how to use it, because that information was not made available to me and would have been potentially very helpful.
I sent an email to them 3 days ago but no replies until today. USELESS!
I am using China division for a few months now and it´s a nightmare.
Shipping takes at least a week to be shipped out.
Nobody answers the phones. No customer service.
There always some strange things happening. Wrong invoice or invoice amount, sometimes shipments goes to inexisting address.
The app has a bug and transfers the invoices to your china division account without an amount. Nobody care to fix it.
After a while, your clients will start writing complains about the shipment because of China division delays. A lot of lyes, no trustworthy. They can break your reputation.
And the worst of all, the moved to a new building and lost part of my stock on the way. Orders have not been shipping out, because they don´t know where they put my stock. They don´t answer my email or calls. If you don´t believe, just try to call them. The telephone is always dead.
Be careful!