Circle Hand for Consignment

There are some great features, such as payout requests for consignors and a decent consignor portal - to be fair, consignors seem to really like it.

The AI descriptions are a little patchy- there are some items that the software refuses to learn, such as baby jumpsuits (which we process hundreds of every week!) and differentiating between jeans and other pants.

Unfortunately, Circle‑Hand has caused repeated oversold items and duplicate sales in my two‑location store, and isn't a reliable source of truth for multi‑location inventory. Despite being marketed as Shopify‑native, there are no effective safeguards (for example, +1 and −1 stock across locations still allows online sales), and I’ve spent significant time manually fixing errors, and disappointed lots of customers.

Support has been inconsistent and often evasive: direct questions about what is synced, how, and when, as well as requests for documentation or for other multi‑location users, have not been clearly answered. Suggested “solutions” depend on perfect staff behaviour and manual workarounds rather than robust automation.

In my experience, Circle‑Hand may be great for simpler setups, but multi‑location sellers should be aware of the risk of overselling and the limited safeguards and support. I am considering going back to ConsignCloud (which required more steps to get things listed, but was a lot more reliable), or finding a new option altogether. Fingers crossed they make the required improvements so I can avoid changing software again.

Circle-Hand has been a godsend for our company. Not only does it help us seamlessly enter new inventory [we're a brick and mortar thrift store that also cross-posts online], but it also provides barcodes that communicate directly with Shopify to make all modes of sales simple. The software is very customizable. For example, we don't list brands or include photos for items expected to be sold directly in our shop. We have most of the attributes turned off so that entering new items can be done quickly as we're entering 100s of items daily, each typically unique. We have our inventory screen honed down to one page that doesn't require scrolling to complete. When we are entering a batch of 'boutique' items that will be cross-posted, we toggle the other attributes back on. In addition, Circle-Hand's customer service is unmatched. Don't let the fact that they're based in Germany deter you. We're in Dallas, Texas. Max emails back in a very timely manner and can even remotely fix issues you're having when you're stumped. Software is super user friendly. 10/10 recommend.

We sell online and in store and do a mix of direct purchase, consignment and new goods. Circle Hand helps us manage all of that with an easy to use interface and integrates seamlessly with Shopify. Best of all, Max is always looking for feedback and constantly making improvements. It's really made a difference for our small business! Highly recommend!

Max and their team at Circle-Hand are responsive and easy to work with. They are always listening to feedback and improving their software. Would recommend.

If your staff is still re-entering customer information, searching through emails for item photographs, manually building online listings, and repeatedly emailing consignors with updates, Circle-Hand can completely change your workflow. It has been life-changing for our business because it allows the customer, our staff, the software, and AI to work together instead of placing every task on our employees.

I used SimpleConsign for five years before switching to Circle-Hand. SimpleConsign was not willing to modernize its software to the level our growing business needed. I also investigated and tried the other major consignment software options. Without question, Circle-Hand is the platform I recommend above all of them.

Four features made the greatest difference for us:

1. CUSTOMERS ENTER THEIR OWN INFORMATION

Customers know their own names, addresses, phone numbers, email addresses, and payment information. Why should our employees spend valuable time entering information customers can enter more accurately themselves?

With Circle-Hand, customers create and maintain their own accounts. This saves staff time, reduces errors, and brings the customer directly into the consignment process from the beginning.

2. ONE CUSTOMER PORTAL BECOMES THE SOURCE OF TRUTH

We operate a large home furnishings consignment store. Our customers are constantly submitting furniture, artwork, lighting, decorative accessories, and other household items.

Previously, customers sent photographs, descriptions, and measurements through email—often across several messages because of attachment sizes and photo limits. Information could become separated, emails could be overlooked, and our staff still had to transfer everything manually into the consignment software.

Circle-Hand gives each customer one portal where they submit every item with its photographs, description, and measurements. Our team can review those submissions and approve or decline each item before it ever arrives at the store.

Everything remains together in one organized place. That submission becomes the source of truth for the item throughout its entire journey.

3. PHOTOGRAPHS FOLLOW THE PRODUCT ALL THE WAY TO SHOPIFY

This feature alone has transformed our workflow.

The photographs uploaded by the customer remain connected to the item through submission, approval, intake, inventory management, reporting, and ultimately the Shopify listing. The photographs are also included in the appropriate reports.

Our staff no longer has to search through old emails, download attachments, determine which photographs belong to which item, rename files, and upload the same images into multiple systems. The customer photographs follow the product throughout its entire life cycle.

For a furniture and home consignment business where photographs are essential, this is an enormous advantage.

4. AUTOMATED EMAILS KEEP CUSTOMERS INFORMED

Circle-Hand automates customer communication at every important stage of the consignment journey.

Customers receive automated emails when their submitted items are accepted or declined. When accepted items arrive at our store and are officially received, the customer receives confirmation. When items reach the end of their consignment period, expiration emails are automatically sent.

This gives customers consistent and professional communication without requiring our employees to write and send the same messages repeatedly. Customers remain informed, staff members save time, and fewer important details fall through the cracks.

Customer data entry, one centralized submission portal, photographs that stay with the product, and automated emails have been life-changing for our business. In my experience, Circle-Hand is the only consignment platform bringing all these essential pieces together into one modern workflow.

There are four active participants in today’s consignment business: the owner and staff, the customer, the software, and AI. Circle-Hand allows all four to contribute.

The customer provides the information they already know. The software organizes that information and carries it through the process. AI can assist with descriptions, identification, research, and other tasks. Our staff can then focus on reviewing, pricing, merchandising, customer service, and selling instead of performing repetitive data entry.

Workflow is one of the most important parts of any business. How you distribute the work directly affects your efficiency, your ability to grow, and ultimately your bottom line. Circle-Hand understands that better than any other consignment platform I have tried.

Max and his team deserve special recognition. Circle-Hand may be a newer company, but they are far more innovative, responsive, and attentive than many of the long-established companies in this industry.

Max listens not only to the features his customers request, but also to the workflow behind those requests. He takes the time to understand how our business actually operates, where unnecessary work is being created, and how the software can help solve those problems. His team is hungry to improve, eager to satisfy its customers, and continually making meaningful progress.

After five years with SimpleConsign and experience evaluating the other available consignment platforms, I recommend Circle-Hand without hesitation. It is modernizing consignment software in ways the established companies have been unwilling or unable to do.

Great app, and a great team.

AMAZING. I could not do my business without Circle Hand. It streamlines all of my consignment processes and is very user friendly for myself and my consignors. Automations make my life much easier. The customer service is excellent - quick and attentive.

Must have, best in class software for any secondhand shop. Integration with Shopify works seamless. The Circle-Hand team is really helpful and easy to reach. They keep scouting the needs of shops and continue to roll out new and relevant features. Highly recommend!

Couture USA is a luxury reseller, in business for 21 years. We've been using Consign Pro this all time, even though it was not integrating with Shopify, forcing us to do double entries of products and sales.

Finding Circle Hand has been a game changer for us!
The software is the only one we found that could cover our needs without changing anything - just making our process easier. The migration was super easy. The tool offers the best value for the price.

Max is super responsive and friendly, a pleasure to work with.
The best part is how much they listen to their customers' needs.
Every month, they release new features to better fit our needs.
We highly recommend Circle Hand to any reseller and can't wait to see their growth.

Small Talk City has been using Circle-Hand for our consignment management, and it has been a game-changer! The platform is incredibly intuitive, streamlining the entire process from intake to sales. The inventory system is efficient and easy to use, allowing us to track consignments, price items, and update our stock in real-time without hassle.

What I love most is how seamless it integrates with our Shopify store, allowing us to cross-list items effortlessly. The customer service is top-notch, and they’re always quick to help with any questions or troubleshooting. The ability to generate reports on consignor earnings and store performance has been invaluable for keeping everything organized and transparent.

Circle-Hand has truly simplified the back-end of our business, giving us more time to focus on what we do best—connecting with our community and offering high-quality secondhand children's fashion. If you're running a consignment business, I can’t recommend Circle-Hand enough!