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Returns, refunds, exchanges & warranty claims — handled in one self-service customer portal.
Claimify is a complete returns, refunds, exchanges, and warranty claims management app for Shopify. Customers submit RMA requests from a branded self-service portal, the thank-you page, or their account. Merchants resolve every claim. Return, refund, exchange, or warranty, from one dashboard with auto-approval rules, custom workflows, and analytics. A modern post-purchase and after-sales experience without the support ticket chaos.
- One dashboard for every claim, returns, refunds, exchanges, warranty or damage.
- Self-service customer portal, customers file claims from their account, TY, ...
- Auto-approval rules — resolve predictable claims instantly, without human touch.
- Custom workflows for any scenario — RMA, store credit, replacement orders, more.
- Kanban board + analytics — see every claim's status at a glance, spot trends.
Languages
English
Works with
- Customer accounts
- Shopify Flow
- Shopify Admin
- Customer account
- Gorgias
- klaviyo
- Make
- Webhooks
- Zapier
Categories
Coverage type
Opt-in experience
Claims management
Pricing
Free
Free
Features
- 1 Claim form
- Basic validation rules
- Email support
- Standard templates
- Up to 3 Claim Reasons
Plus
$19 / month
or $190/year and save 17%
Features
- Unlimited claim forms
- Advanced validation rules
- Custom validation logic
- Priority support
- Advanced analytics
- Smart Auto-Approval Rules
- Custom branding
3-day free trial
Business
$49 / month
or $490/year and save 17%
Features
- Everything in Plus
- Build workflows for any claim scenario
- Sending Domain Integration
- Custom Domain Settings
- Dedicated account manager
- Priority support
- Returns Management
3-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (6)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
This app has been fantastic for our needs. The team are extremely responsive, which is the main value for us in continuing to use the app. The platform itself is clear, intuitive, and easy to set up, and it integrates seamlessly with our store. Whenever we have encountered small hiccups while building forms, the team have always been quick to step in and help resolve any issues.
Before installing Claimify, managing customer claims was a messy process of back-and-forth emails and lost photos. This app has completely streamlined everything. It’s incredibly easy to use, both for our team and our customers. The interface is clean, and it makes the submission process feel professional and trustworthy. It has significantly reduced our support response times and made our post-purchase experience much smoother.
I highly recommend it!
I was looking for a straightforward way to handle returns and warranty claims, and Claimify delivered. What I appreciate most is how easy it was to get started—the setup was quick, and the dashboard is very intuitive. It automates the tedious parts of the workflow, allowing us to process requests much faster than before. If you want a reliable tool that doesn't have a steep learning curve, I highly recommend this app.
Support
App support provided by XCO Apps.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit, Shopify Payments, Online Store
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Edit customers
Customer data
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Edit products
Products, inventory, collections
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Edit orders
All order history, returns, draft orders
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift card transactions, gift cards
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Edit store credit
Store credit accounts, store credit account transactions
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View Shopify Payments
Shopify Payments disputes
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Edit Online Store
Metaobject definitions, metaobjects, theme, Online Store page content on a path controlled by the app
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Edit other data
Locations, Online Store navigation
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