Claimify: Warranty claims, RMA
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Customers file warranty claims, returns, and exchanges. You resolve them all from one dashboard.
Claimify gives customers a branded self-service portal where they can request a return, refund, exchange, or warranty claim from their account or the order confirmation page. Every request lands on one dashboard as a card you can move through your own workflow. Set auto-approval rules so predictable requests resolve without you, build custom workflows for store credit or replacement orders, and use analytics to see which products and reasons generate the most claims.
- Customers file returns, exchanges, and warranty claims from their account
- Track every claim on one dashboard and move it through your own workflow
- Set auto-approval rules so predictable requests resolve without your input
- Build workflows for store credit, replacement orders, and RMA returns
- See which products and claim reasons come up most in your analytics
Languages
English, Spanish, French, German, and Portuguese (Brazil)
Works with
- Customer accounts
- Shopify Flow
- Shopify Admin
- Customer account
- Flow
- Gorgias
- Klaviyo
- Make
- Zapier
Categories
Coverage type
Opt-in experience
Claims management
Pricing
Choose the plan that best fits your business.
Basic
$9 / month
or $90/year and save 17%
Features
- 1 claim form
- Basic validation rules
- Up to 3 claim reasons
- Standard email templates
- Email support
3-day free trial
Plus
$19 / month
or $190/year and save 17%
Features
- Unlimited claim forms
- Unlimited Advanced validation rules
- Custom validation logic
- Smart auto-approval rules
- Custom branding
- Advanced analytics
- Priority support
3-day free trial
Business
$49 / month
or $490/year and save 17%
Features
- Everything in Plus
- Workflows for any claim scenario
- Returns management
- Sending domain integration
- Custom domain settings
- Dedicated account manager
- Step-by-step Warranty forms
3-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (6)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
I was looking for a straightforward way to handle returns and warranty claims, and Claimify delivered. What I appreciate most is how easy it was to get started—the setup was quick, and the dashboard is very intuitive. It automates the tedious parts of the workflow, allowing us to process requests much faster than before. If you want a reliable tool that doesn't have a steep learning curve, I highly recommend this app.
Hey, thank you.
Good to hear setup was quick and the dashboard felt clear. For anything more advanced, we're at support@xco.agency.
This app has been fantastic for our needs. The team are extremely responsive, which is the main value for us in continuing to use the app. The platform itself is clear, intuitive, and easy to set up, and it integrates seamlessly with our store. Whenever we have encountered small hiccups while building forms, the team have always been quick to step in and help resolve any issues.
Hey, thank you.
It means a lot that the team's responsiveness is why you stay. Send form-builder ideas to support@xco.agency.
This is exactly what we were looking for. It’s easy to use, and the customer support responds very quickly. It’s a great app.
Hey, thank you.
Glad Claimify matched what you needed and that support was quick. We're at support@xco.agency.
Support
App support provided by XCO Apps.
Resources
Launched
May 9, 2025
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit, Shopify Payments, Online Store, custom data
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Edit customers
Customer data
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Edit products
Products, inventory, collections
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Edit orders
All order history, returns, draft orders, order edits, merchant managed fulfillment, third-party fulfillment
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift card transactions, gift cards
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Edit store credit
Store credit accounts, store credit account transactions
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View Shopify Payments
Shopify Payments disputes
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Edit Online Store
Theme, Online Store page content on a path controlled by the app
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Edit custom data
Metaobject definitions, metaobjects
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Edit other data
Locations, Online Store navigation
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