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Returns, refunds, exchanges & warranty claims — handled in one self-service customer portal.
Claimify is a complete returns, refunds, exchanges, and warranty claims management app for Shopify. Customers submit RMA requests from a branded self-service portal, the thank-you page, or their account. Merchants resolve every claim. Return, refund, exchange, or warranty, from one dashboard with auto-approval rules, custom workflows, and analytics. A modern post-purchase and after-sales experience without the support ticket chaos.
- One dashboard for every claim, returns, refunds, exchanges, warranty or damage.
- Self-service customer portal, customers file claims from their account, TY, ...
- Auto-approval rules — resolve predictable claims instantly, without human touch.
- Custom workflows for any scenario — RMA, store credit, replacement orders, more.
- Kanban board + analytics — see every claim's status at a glance, spot trends.
Languages
English
Works with
- Customer accounts
- Shopify Flow
- Shopify Admin
- Customer account
- Gorgias
- klaviyo
- Make
- Webhooks
- Zapier
Categories
Coverage type
Opt-in experience
Claims management
Pricing
Free
Free
Features
- 1 Claim form
- Basic validation rules
- Email support
- Standard templates
- Up to 3 Claim Reasons
Plus
$19 / month
or $190/year and save 17%
Features
- Unlimited claim forms
- Advanced validation rules
- Custom validation logic
- Priority support
- Advanced analytics
- Smart Auto-Approval Rules
- Custom branding
3-day free trial
Business
$49 / month
or $490/year and save 17%
Features
- Everything in Plus
- Build workflows for any claim scenario
- Sending Domain Integration
- Custom Domain Settings
- Dedicated account manager
- Priority support
- Returns Management
3-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (8)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Claimify has made managing customer claims so much simpler for us. Refunds, returns, exchanges, and warranty requests all land in one dashboard, which has cut out a ton of the back-and-forth we used to deal with. The setup was straightforward and it slotted into our store without any fuss.
What's really set the team apart is how forward-thinking they are. They gave us early access to their AI helpers, their warranty management features, and the new forms editor before they rolled out widely and all three have been great additions. The forms editor in particular makes building claim workflows quick and flexible, and warranty management has been a big help for our after-sales process.
On top of the product itself, the support has been responsive and genuinely helpful whenever we've had questions. Highly recommend any store looking to bring order to their claims process.
This app has been fantastic for our needs. The team are extremely responsive, which is the main value for us in continuing to use the app. The platform itself is clear, intuitive, and easy to set up, and it integrates seamlessly with our store. Whenever we have encountered small hiccups while building forms, the team have always been quick to step in and help resolve any issues.
Before installing Claimify, managing customer claims was a messy process of back-and-forth emails and lost photos. This app has completely streamlined everything. It’s incredibly easy to use, both for our team and our customers. The interface is clean, and it makes the submission process feel professional and trustworthy. It has significantly reduced our support response times and made our post-purchase experience much smoother.
I highly recommend it!
Support
App support provided by XCO Apps.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit, Shopify Payments, Online Store, custom data
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Edit customers
Customer data
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Edit products
Products, inventory, collections
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Edit orders
All order history, returns, draft orders
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift card transactions, gift cards
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Edit store credit
Store credit accounts, store credit account transactions
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View Shopify Payments
Shopify Payments disputes
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Edit Online Store
Theme, Online Store page content on a path controlled by the app
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Edit custom data
Metaobject definitions, metaobjects
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Edit other data
Locations, Online Store navigation
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