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Technical issue goes unresolved with no response from Royal Mail.
The last time we contacted Click and Drop support they took 1 month to respond, absolutely crazy.
We have since reported a new issue with the Shopify integration which is causing huge processing problems daily. To date, 2 weeks later, no response.
All of a sudden and without warning from Royal Mail, the weights of products created ...
Thank you for your review and really sorry to hear about the issue you have been experiencing.
I am pleased to confirm that we have resolved this issue, so the software ...
Integration keeps dropping off and cannot get hold of anyone to work out how to fix this. Literally it imports about 80% of our orders, then misses several! Awful, unreliable and unusable for any business service.
Thank you for your review and I am sorry to hear that you have been having issues importing your store orders in to Click & Drop. Having reviewed your account it looks like ...
Absolutely useless. It unlinks itself from my Shopify constantly and I can't update and connect it again. Completely frustrating. Sometimes it works for a short while and then it will disconnect again and I can't link it. It just comes up with errors and sends me back in a loop.
Thank you for your review and I am sorry to hear that you have been having issues with disconnections. We have now resolved this issue, and if you re-connect your Shopify ...
Used to work, now completely broken, no support at all
This app used to work fine, but out of nowhere it stopped syncing orders from Shopify. I’ve tried everything to fix it:
• Cleared cache and cookies
• Enabled JavaScript
• Used different browsers and incognito mode
• Uninstalled and reinstalled the app
• Attempted a full reconnect multiple times
Every time I try to reconnect, I get “ ...
Thank you for your review and I am sorry to hear that you have been having problems with your integration.
I am pleased to report though that we have resolved the issue with ...
Almost never syncs. I've been having to manually add orders for months. Sort it out Royal Mail !!!
having an issue whereby when an order is being fullfilled from one of our locations it's changing it automatically to the other one and amending the stock. we are not sure why this is happening?
Thank you for your review and I am sorry to hear that when fulfilling orders you have been having issues regarding your stock and locations.
If your store locations are set ...
Randomly had orders not being integrated. Very frustrating.
Thank you for your review and I am sorry to hear that you have been having issues getting your store orders to import. Having investigated I am pleased to report that your ...
Integration keeps dropping off and cannot get hold of anyone to work out how to fix this frustrating situation.
Thank you for your review and we are really sorry to hear that you have been having issues with your Shopify orders importing into Click & Drop.
It looks like your Shopify ...
App disconnects constantly, makes it really unreliable to use.
Thank you for your review and sorry to hear that you have been having issues with your integration disconnecting.
I would recommend you contact our support team at ...
Very sad and frustrating that this low-quality app is still available to download.
I read all the online help available and tried to integrate my shop with click and drop.
Just frustrating!
Orders are not pulling through, and data is not updating despite the green connection sign and multiple attempts. I need to manually add everything.
Seems to be an ongoing issue with no support from the ...
Thank you for your review and sorry to hear that you have been having issues setting up your integration with Click & Drop.
Can I please recommend that you contact our ...