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Technical issue goes unresolved with no response from Royal Mail.
The last time we contacted Click and Drop support they took 1 month to respond, absolutely crazy.
We have since reported a new issue with the Shopify integration which is causing huge processing problems daily. To date, 2 weeks later, no response.
All of a sudden and without warning from Royal Mail, the weights of products created in Click & Drop have started to be ignored, different to how this has previously worked for over 2 years and different to their eBay integration which we also use. This means every Shopify order imported now has to be edited manually until there is a fix.
Looking at other reviews it seems Royal Mail are more interested in replying to their 1 star reviews than replying directly to customer emails. Frustrating we have to leave a 1 start review to try and get some sort of help.
Thank you for your review and really sorry to hear about the issue you have been experiencing.
I am pleased to confirm that we have resolved this issue, so the software should operate as you expect.
Sincere apologies for the inconvenience caused.
Best Regards,
Click & Drop team.
Integration keeps dropping off and cannot get hold of anyone to work out how to fix this frustrating situation.
Thank you for your review and we are really sorry to hear that you have been having issues with your Shopify orders importing into Click & Drop.
It looks like your Shopify orders have been importing recently and one of them has been shipped within the last few days using Click & Drop, and there have been some more recent orders which you haven't yet shipped.
Can I please therefore recommend that if you have any further issues with your Shopify orders not importing, that you contact our support team at clickanddropsupport@royalmail.com (it is unclear if you have tried this route) so the team can investigate to try resolve any issue as soon as possible.
Regards,
The Click & Drop Team.
Found this App to be a really counter-intuitive, time consuming, inefficient and frustrating way to try and send orders out. Especially as you need to do so much set up on a third party website!
Knowing what integration is possible for delivery options and Apps, I think this is a very low-tech and needlessly unreliable way of doing things. As many reviews have pointed out. I hope they make some big changes such as actually integrating the App into Shopify, rather than taking us to a separate website to upload products etc especially.
Thank you for your review and sorry to hear that our app does not meet your expectations.
This app was designed from the outset to allow your Shopify orders to be imported into our comprehensive Royal Mail Click & Drop web application, shipping labels generated and shipping updates provided back to your store.
We do appreciate your feedback though, and will give consideration to how Royal Mail shipping label generation can be streamlined for Shopify-based websites going forward.
Regards,
The Royal Mail Click & Drop team.
Very sad and frustrating that this low-quality app is still available to download.
I read all the online help available and tried to integrate my shop with click and drop.
Just frustrating!
Orders are not pulling through, and data is not updating despite the green connection sign and multiple attempts. I need to manually add everything.
Seems to be an ongoing issue with no support from the developer.
Thank you for your review and sorry to hear that you have been having issues setting up your integration with Click & Drop.
Can I please recommend that you contact our support team at clickanddropsupport@royalmail.com so the team can try and get you up and running as soon as possible for you to get the maximum benefit from integrating Click & Drop with your store.
Regards,
The Click & Drop Team.
App disconnects constantly, makes it really unreliable to use.
Thank you for your review and sorry to hear that you have been having issues with your integration disconnecting.
I would recommend you contact our support team at clickanddropsupport@royalmail.com for further assistance so they can clarify with you any specific details to help us identify the cause of the issue promptly.
Regards,
The Click & Drop Team.
useless does not work or connect
Thank you for your review and sorry to hear that you have been having issues setting up your integration.
If you have not already referred to the following Shopify help pages please first do so to see if they help you get up and running:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you are still having issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance with setting up your integration and getting you importing orders.
Regards,
The Click & Drop Team.
*EDITED IN RESPONSE TO DEVELOPER'S REPLY BELOW*
Our errors are occurring due to our online store being integrated multiple times on C&D, as opposed to a single integration that's creating duplicate orders. This issue is caused because every time we launch C&D - regardless of wether it's from within Shopify's dashboard, or visiting the app URL link directly (as recommended by the developer themselves in their reply below) it still creates multiple integrations - so even if we access C&D via a direct URL, it still continues to create multiple integrations and subsequently, cloned orders. For us, this recommended workaround is no longer working consistently and needs urgently addressing for all users.
*ORIGINAL REVIEW*
I honestly cannot comprehend how bad this app is, if you want something to assist the derailment of your online business, use this app.
As others have said, the synchronisation is terrible, it constantly re integrates your online store so if you have, let's say, 10 new orders for example, it will show up in the Click and Drop app that you have 30 new orders, and then the order numbers will not sync up to the back end of your shopify. Every time we open this app, it reintegrates as a new store connection every time, causing endless clones of multiple orders that become incredibly difficult to keep track of.
It used to work not too bad. I remember seeing a review on here a while back where someone said to never to launch the app from your shopify dashboard, but instead just bookmark the URL for the app's home page, and visit it directly from a new tab to avoid the repeating integration issue. This hack was working well for us for a while, up until recently, whereas now it seems that regardless of wether you access the Click and Drop app via shopify dashboard, or by visiting the URL directly, it just doesn't sync up correctly to your store and/or pulls in an absurd amount of duplicates.
Surely this must be one of the biggest and most used services for small UK online businesses, and this is the state of the app and it's functionality? The fact that the same complaints have been echoed on other reviews for so long shows RM's total lack of support or motivation to actually fix these errors too. Diabolical. Please hire a new, competent developer team that actually does their job.
Thank you for the extra information.
To avoid any ambiguity for other readers of this review, once a Shopify integration has been setup within Click & Drop, users wishing to manage their orders within Click & Drop should navigate directly to the Click & Drop home page (https://business.parcel.royalmail.com).
If you still experience multiple integrations in the future despite doing this please do not hesitate to contact our support team as soon as practicable.
Best Regards,
The Click & Drop Team.
------
Thank you for your review and and sorry to hear that you have been having problems with importing orders into Click & Drop.
In the last few months all of your duplicate orders imported into Click & Drop have been due to having multiple Shopify integrations setup on your account, so it seems the issue is how multiple integrations are being created rather than duplicate orders being created by a single integration.
As you refer to in your review, we currently recommend not using the Open button on the App listing to navigate to Click & Drop as this will currently trigger a new integration creation process. We are investigating a resolution to this issue with Shopify.
It looks like your most recent orders imported since deleting your duplicate integrations have not had duplicates created, so if you have any further instances of duplicate integrations being created despite using a bookmark to the Click & Drop home page, or have problems getting orders to import at all (which you seem to make reference to) then please first refer to the following Shopify help pages:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Once again sincere apologies for the issues you have been having.
Best Regards,
The Click & Drop Team.
It hasn't updating orders since November, tried re.syncing.etc .
Can someone from the app fix for me please ?
Thank you for your review and sorry to hear that you have been having issues with orders importing.
I'm pleased to report that we fixed this issue for your account last week and have verified that orders are now importing again in to your Click & Drop account.
If you have any further problems with your Click & Drop Shopify integration please first refer to the following Shopify help pages:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Once again sincere apologies for the issues you have been having.
Regards,
The Click & Drop Team.
Click and drop hasn't synced my shopify orders for 2 months.
Have no idea why.
Have unsynced & re-synced multiple times to no avail...
Thank you for your review and sorry to hear about the issues you have been experiencing importing orders. We have investigated and now fixed this issue on your account, and I can see that your new order from today has successfully imported into Click & Drop.
For future Click & Drop queries or problems like this we recommend that you first refer to our Shopify help pages, and if these do not help contact our support team at clickanddropsupport@royalmail.com for further assistance, as this will allow easier identification of your account and help clarify any related information that may be required to investigate the issue fully.
Our Shopify help pages can be found at:-
https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store
https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration
Once again sincere apologies for the issues you have been having.
Best Regards,
The Click & Drop Team.
Used to work, now completely broken, no support at all
This app used to work fine, but out of nowhere it stopped syncing orders from Shopify. I’ve tried everything to fix it:
• Cleared cache and cookies
• Enabled JavaScript
• Used different browsers and incognito mode
• Uninstalled and reinstalled the app
• Attempted a full reconnect multiple times
Every time I try to reconnect, I get “Unexpected error. Ref 6f8d” and now also “Ref c13f.” I even shut my store for a while, and after reopening, no new orders are syncing at all.
I’ve emailed support with detailed info and error codes, but have received no response yet. There is no help available within their website. Judging by other recent reviews, I’m not the only one. It’s disappointing to say the least.
This is critical functionality for an e-commerce business, please fix this or at least acknowledge support requests.
Thank you for your review and I am sorry to hear that you have been having problems with your integration.
I am pleased to report though that we have resolved the issue with your account, and you will notice that your recent orders from the weekend have now imported into Click & Drop.
I'm not sure why you hadn't received a response to your email, but if you have any further problems going forward please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Regards,
The Click & Drop Team.