Store design | Orders and shipping | Customer support
COD Order Verification

COD Order Verification

by CODfirm

COD / Cash on Delivery order verification via OTP.

5.0 of 5 stars(3 reviews)
Free plan available. Additional charges may apply.
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Confirm COD Orders

COD customers re-confirm their order with an OTP after checkout. This verifies their number and re-confirms their intent purchase.

Cut Shipping Costs

Drastically cut RTO (return to origin) costs by eliminating fake/ dummy orders. Orders with verified mobile numbers also deliver quicker!

Whatsapp for Instant Delivery

No customer will ever wait indefinitely for an OTP. With one click, your customers can receive the OTP on Whatsapp.

About COD Order Verification

Codfirm helps store owners reduce returns (RTOs) of cash on delivery (COD) orders by verifying COD customer’s contact numbers. Once integrated, every customer opting for cash on delivery will be asked to confirm their order with an OTP or an order verification code sent to them via SMS/ Whatsapp. This not only verifies the customers’ contact number but also reconfirms their intent to make a purchase. With an OTP verification, customers feel the experience of authorising the order and hence are more likely to accept it.

How does Codfirm work?

  1. After choosing to pay via COD, your customer is redirected to an order confirmation screen. On the order confirmation screen, they would have to enter the OTP (sent to their mobile via SMS & Whatsapp) to confirm their order.
  2. As soon as the order is confirmed/ cancelled from the confirmation page, the customer is taken to their order status page (also known as the thank you page) where they can see their order status and summary.
  3. For store owners, the status of the COD confirmation is visible on the "Orders" tab on your Shopify dashboard - so that you do not have to open another page for order confirmation status of each of your COD orders.
  4. When a customer chooses to cancel an order, the order is cancelled, an order cancellation email is sent to your customer and the items are restocked.

How is Codfirm better than IVR/ Automated Calls and SMS?

  1. IVR or automated calls are outrightly annoying. Most of the time, apps like Truecaller either block the calls or display a “spam” warning. This not only harms your brand image but also leads to low order confirmations.
  2. Cellular network is unreliable and hence automated calls and SMS have low reachability. By giving your customers an option to receive the OTP on Whatsapp, we ensure that no customer ever has to wait for the confirmation message ever again.
  3. IVR calls have an accent that your customers might find difficult to understand.

Who is it for?

The app is designed and built for stores based out of India, Italy and Spain serving COD orders to any of the three countries. The SMS/ Whatsapp is sent in English to addresses based out of India, in Italian to Italy and in Spanish to Spain.

Integrates with

  • Whastapp

Media gallery

Support

Pricing

Free

Free to install

Per COD Order - $0.02 India | $0.20 Italy | $0.20 Spain

  • For new stores serving less than 100 orders (COD & Prepaid) a month

Pro

$5/month

Per COD Order - $0.02 India | $0.20 Italy | $0.20 Spain

  • Unlimited orders

  • Address Validator for COD orders (for India)

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
    (3)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
View all 3 reviews

Most recent reviews

Nutrabox India

Rating
5 of 5 stars
Posted
January 18, 2021

amazing app to confirm cod orders. CODfirm founder Hriday agarwal is very helpful. Recommended app for all shopify sellers looking to reduce fake COD orders.

Developer reply

January 18, 2021

Hi Nihar,

Thank you so much for your appreciation. This means the world to us! We are so glad that you liked the app & to see you keep fake COD orders at bay with CODfirm.

I am always here for your queries, feedback and feature requests to make COD truly stress-free for all businesses.

Kind regards,
Hriday Agarwal

Athflex

Rating
5 of 5 stars
Posted
December 25, 2020

This is one the best Apps every indian e-commerce Store should have like what an amazing idea by the founder and team This one app have helped us to lower our man power for processing COD orders Can't thank the team enough for the app
i have recommended the app to many other stores

Developer reply

December 26, 2020

Thank you so much for your review and the recommendation. We are glad that we are being able to help cut costs.
Your words have gotten the entire team ecstatic! We can't wait to show you the new features that are in the pipeline.
Regards,
Hriday from Codfirm

Casual Hai

Rating
5 of 5 stars
Posted
October 26, 2020

I tried many apps to verify COD but find out this to be the best one although it's new and some improvement is needed. The developer is extremely friendly and helpful. Hope to see a perfect version soon. Thanks, team.

Developer reply

December 5, 2020

Hello Vaibhav,
Thank you so much for your review. You are absolutely right. We did need a bunch of improvements. We thought we'd respond to your review once we have the improvements in place!
We have shipped some massive upgrades in the past 1 week. Trust us when we say this, you will love the new version of the app.
Thanks to the feedback you gave us personally.
We look forward to seeing you use Codfirm again to confirm your COD orders with absolutely no human intervention (and for your feedback that helps us improve the app for everyone).
Kind regards,
Hriday from Codfirm

View all reviews