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The order has no verification mark, tried to contact customer service and no one responded, I don't think I will consider using it!!!
After confirmation otp, on thankyou page its showing you will get a confirmation message soon & no such option to trigger any message on panel, i called this a fraud service provider. Better away from this kind of app.
Hi,
As discussed during chat, App is working alright.
But still as you said, you want refund and we asked for time. So that once option to refund will get appear at our end, we will make it immediately.
Also we've refunded already your spent amount on that same day.
Thanks.
not working.. dont install this app ever....not every COD order will be synced..you will come to know after buyer escalation
Thank you for your feedback. As discussed over call and chat, we're glad to know you've been using our app for over three years and have successfully processed thousands of verified orders. We're also happy to hear that everything is working smoothly now. 🙂
The issue you experienced was related to some external apps connected to your store, which caused a delay in processing orders on their end. As a result, a few orders couldn't sync with our app in real-time. However, now that we've integrated with the external app you're using, everything is functioning properly.
We appreciate your continued trust in our app and are always here to help ensure everything runs seamlessly.
Thank you.
My clients turned down due to this app.
I've lost so many orders because of the Non-confirmation of COD orders. It is so tough to bring clients to your website, because of poor apps, all efforts go waste
Sir,
There is some misunderstanding that our app affects COD orders. Our app is not performing before client comes to your store and complete the orders. It will make call and SMS only after customer has placed a COD order on your store.
And there can be any case, where customer is picking up the call and entering valid input, not picking up the call OR entering wrong input. Anything is possible as customer's end. We can not handle that part.
Please write us back on support@shopiapps.in , so that we can do further conversation and get doubts clear.
Thanks.
Several issues with this app:
1. When a customer gets a confirmation call from this app, TrueCaller shows the number as OceanBlackLifeStyle. Very detrimental to Brand image!
2. There is no option of customizing the message being played to customer. It doesnot contain any information about the shopify store or brand. All it says is, "This is order confirmation call. To confirm press 1, to decline press 2"
Nice application for a new project and a new product for the future of the community and the project is very important to us and we are very happy with it as well as we hope you have the opportunity and will be very thankful for support and time.
It is not compatible with telephone numbers from Peru. It is not compatible with telephone numbers from Peru
Hello Sir,
We've mentioned that, this app is for India only.
So only Indian merchants can use this app and get their COD orders verified automatically using Calls, SMS and/or OTP.
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Do I need to do the template registration in the DLT platform and send you template id and entity ID. I have not made any changes in SMS Settings but made changes on Voice Call Template inserted Store Name only.
Add COD price adding option.
I am unistalling this app, how to pay your used bills, explain it?
Hope you have a good dAY
Thank you for your review. 😊
COD pricing can be added using Shopify's "Advanced Cash on Delivery" app available on Shopify app store.
As we can not edit Shopify's checkout system from our end with Shopify's normal plan.
Thanks.
Brilliant concept for India, where some mischief give wrong phone number or a number not working. This way we get to verify the customers phone number and makes him to confirm the order there by saving so much in the logistics and packing efforts that would otherwise have gone in vain.
horrible app. sending blank cals to cxs with no msgs and just billing us. Even we paused the app and its still sending calls trying to inflate bills
Sorry for the inconvenience. There might be some misunderstanding or configuration issue. It is not calling without any message or not even call the customer if app is enabled from application admin.
Let us resolve it for you. Please write us at support@shopiapps.in , so that we can get it working for your store.
Thanks.
App is good , support team is excellent after raising my issue on app they resolved it in few hours.
its good to go.
Thanks for letting us know.
As we discussed on email, you already installed our application and it is working fine now. 😊
It's very helpful for COD verifications. COD verification automated and customer will get automated call.
Excellent and Good Service provider..we can use it for order confirmation to the customer
Excellent and Good Service provider..we can use it for order confirmation to the customer
Best COD verification app available right now ....Very Easy to use & very good app....Thank You...
works good, very useful, you can get sure that the customer who has places COD order has given his correct contact number.
Just Install the easy to install and configure, hoping for the best outcome from the app. I recommend this app for COD orders
Your Service is awesome. But if you can add abandoned sms that will superb to us, We can go with your app for a long time
Prompt Support, If any issue arises contact them and they should solve it for you. Definitely Recommend the App.
Good app. Confirms the order. The only improvement I would seek is if there can b a system wherein we can introduce our store's name so that the customer knows from where the call is coming.
It's a very good app and useful for cod confirmation. The staff is very helpful while solving my query. Recommended for the new store owners.
gud app and best to easy use this app ..and help to cod conformation...so I use this app..best experience
love it this is awesome. we about to use it and im sure its sick. lets go guys!!!!!!!! thanks for it !
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Very Nice App! This helps engage your website directly with your customers! A must have for every COD enabled store.
Easy to understand . but some features are difficult to understand . SMS test message is not available .dwwcwwwwwwwwwwww
Using this app and found a great result. The app is recommended. In the Shopify platform, it is an unique app.
really smooth app confirmed my order shaba maja agaya really maza agaya jhah hah haah yes bolo kya gua
Good app. Working like a charm. Must have app for all those who accept COD.
This will help in verifying the all COD orders.
amazing service and pageges made.i have done cash on deliver and cll confrmation frm ur store its relly v.thankyou so much
This is the most simple app and amazing experience. It is smooth and saves so much of our operations teams time. I would say it is a must-have app in India since we get almost 95% of orders that are COD orders.
Good till now but do not know how I will make payment.
However, It would be better if we have repeat calling or message feature so if a order is not confirmed or rejected in first call or message then it will automatically send another call and messages.
Thank you for your review.
- You will get billed for usage based charges along with Shopify's monthly billing/invoice. You need to make payment to that invoice only. There is no separate payment you need to pay.
- We are looking forward to add new feature to set delay and re-call time for pending orders.
good Quality Production advertiseing Kanha Industry Its A Fashion Manufacturing Clothes & Marketing .
Packman Packaging is one of India’s largest manufacturers of corrugated boxes, corrugated rolls, bubble rolls, bubble pouches, courier bags, POD jackets, duct tapes, e-commerce shipping bags and more.
It works great. Very helpful for Indian market. I think we need to upgrade to paid plans.
Good App, it will be great if we can use for all country and can translate SMS in other languages (French, spanish etc..)
fake order judgement fulfillment is defined as the steps involved in receiving COD Order Confirmation By enjoy using good this app
Not getting call on my contact
Also not getting test call
I have try more then 10 time
No one time i have get test call
It is a hassle to deal with fake COD orders, though this application helped to overcome this issue by somewhat. Although they should give an option to tell the store name on IVR Call.
I used this app for COD confirmation. However not happy with it as more than 50% orders are still lying in pending state.
Many customers are not getting sms, many dont view sms.. as an alternative tried the phone IVR + sms method.
Even that is not great, as the voice call lacks clarity and even before pressing 1 or 2, the call gets disconnected
The verification ratio is based on customer's availability though for IVR message you can share audio file if you want to have your own message.
Please write us on support@shopiapps.in or use our chat support in case of any issue with the app.
Thanks.
Minimum price exlant quality and payment mode cash on delivery any place in India. Subject of marketing making very easy payment mode. Please check your pin code area location and easy delivery
good app. now have to see if it works properly. just installed it to my store. the interface looks nice.
This is really helpful for people in India doing COD to verify orders! Kindly use it and SMS is low.cost but calling is expensive.
Thanks for posting a review. As the service we are providing is depended on third party calling API. And so, we need to follow their pricing structure.
You can write us on support@shopiapps.in for any further query you have.
Thanks again :)
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works like a charm , no problem in installing and using it, a must have app for all the indian ecomm websites to confirm cod orders
very good. Awesome appp. it help me a lot. lot of customer satisfied through this app. perfect app for others to use.
it is helpfull and i love it. very accurate and good service provided by you guys. 5/5 my rating. 100% good for big orders
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very useful app to track COD orders. it is a very useful app for indian markets where bulk of your orders are in COD mode
just now i install this app, i don't know how it work we will see, please guide us for better improve our business thought COD
Hi Team, your app is good but issue is ur incoming number showing 1000 plus Spam so if customer see this in truecaller he or she ignore call do something on this so it will help more. :)
I have installed this app for automating the COD confirmation system, and it is working absolutely fine. The support team is very good and prompt for all the queries. It has made the COD confirmation work pretty easy for us.
Really useful if you are doing COD order. Add a sense of comfort knowing that the customer has approved the Order and not made an order by mistake.