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Code Returns & Exchanges

Branded self-service Returns & Exchanges portal

From $50/month. 30-day free trial. Additional charges may apply.

App highlights

  • Seamless workflow: use directly in Shopify admin

Key values section

Turn returns into exchanges

Boost your revenue by turning up to 40% of your returns into exchanges, including exchanges to other products.

The smoothest returns process

A branded self-service Return & Exchange portal for your customers + a simple but powerful dashboard for your team within the Shopify Admin.

Native Shopify app

We’ve combined our experience as a Shopify Plus Partner into a friendly-priced, plug-and-play Returns & Exchanges app for Shopify merchants.

App details

Code Returns & Exchanges

Code Returns & Exchanges

A swift and easy Returns & Exchanges process allows you to limit lost revenue on returns, extend your relationship with your customers, collect data and provide excellent service that puts a smile on your customer’s face. Sounds good, right? Our app does just that.

For who:

Just like you and your customers, we enjoy hassle-free and efficient online shopping, both before and after checkout. Code has partnered with hundreds of e-commerce brands. We know how important a smooth returns process is, and we’ve combined our experience to develop the Returns & Exchanges app for Shopify Merchants who want to spend their time efficiently, lower return costs and reduce returns. We help you to realise a smooth and automatic handling of both your returns and exchanges.

Benefits:

  • All-in-one Returns & Exchanges solution for merchants with a processing portal within the Shopify admin to process returns in bulk and save tons of time;
  • Smooth return experience for your customers will increase customer satisfaction;
  • More exchanges, less refunds. The Returns & Exchanges app makes exchanging simple and attractive. This way, returns become a sales channel instead of a headache;
  • Customer-facing portal customisable to your brand (colors, fonts and images). Our app, your style;
  • Plug-and-play app installed within a few minutes;
  • Real-time dashboard to analyse your return and exchange count and the revenue saved through exchanges;
  • Live connection with your stock ensures you can deliver what you offer in exchange;
  • Set up local return instructions for different regions;
  • Customers can follow the status and expected processing date of their request in the Returns & Exchanges portal and receive email notifications with updates;
  • When the return period has expired, customers are no longer able to register the return;
  • Receive a Slack notification when process errors occur;
  • Connect with any 3th party (e.g. 3PL or ERP) by our standardised endpoints to sync return information with the app
  • Configure which products are eligible to exchange based on a product tag system;
  • Fast loading time;
  • Standard non-postage-paid shipping labels or option to integrate with nShift (1000+ carriers)
  • Possibility to add-on paperless returns;
  • Chat support during business hours (9-17 CEST)

Launch date

Code Returns & Exchanges

Code Returns & Exchanges

A swift and easy Returns & Exchanges process allows you to limit lost revenue on returns, extend your relationship with your customers, collect data and provide excellent service that puts a smile on your customer’s face. Sounds good, right? Our app does just that.

For who:

Just like you and your customers, we enjoy hassle-free and efficient online shopping, both before and after checkout. Code has partnered with hundreds of e-commerce brands. We know how important a smooth returns process is, and we’ve combined our experience to develop the Returns & Exchanges app for Shopify Merchants who want to spend their time efficiently, lower return costs and reduce returns. We help you to realise a smooth and automatic handling of both your returns and exchanges.

Benefits:

  • All-in-one Returns & Exchanges solution for merchants with a processing portal within the Shopify admin to process returns in bulk and save tons of time;
  • Smooth return experience for your customers will increase customer satisfaction;
  • More exchanges, less refunds. The Returns & Exchanges app makes exchanging simple and attractive. This way, returns become a sales channel instead of a headache;
  • Customer-facing portal customisable to your brand (colors, fonts and images). Our app, your style;
  • Plug-and-play app installed within a few minutes;
  • Real-time dashboard to analyse your return and exchange count and the revenue saved through exchanges;
  • Live connection with your stock ensures you can deliver what you offer in exchange;
  • Set up local return instructions for different regions;
  • Customers can follow the status and expected processing date of their request in the Returns & Exchanges portal and receive email notifications with updates;
  • When the return period has expired, customers are no longer able to register the return;
  • Receive a Slack notification when process errors occur;
  • Connect with any 3th party (e.g. 3PL or ERP) by our standardised endpoints to sync return information with the app
  • Configure which products are eligible to exchange based on a product tag system;
  • Fast loading time;
  • Standard non-postage-paid shipping labels or option to integrate with nShift (1000+ carriers)
  • Possibility to add-on paperless returns;
  • Chat support during business hours (9-17 CEST)

Launch date

Pricing 30-day free trial

See all pricing options

Basic

$50/month

Returns: $0,50 per return / Exchanges: $1,00 per exchange

  • Plug and Play
  • Unlimited exchange and return options
  • Customisable customer portal
  • Real-time Dashboard
  • API for 3PL / ERP integration

Enterprise

$300/month

Returns: $0,25 per return / Exchanges: $0,50 per exchange

  • All of Basic plan
  • Custom ERP integration (quote)
  • Custom warehouse integration (quote)
  • Customer success manager
  • 1 license for multiple stores

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Knotten

    Location Netherlands
    Time spent using app 16 days

    Although we do not have an insane amount of returns, this app really helps our customers. We especially like the exchange feature, our products have many colours, so it is super easy to exchange the chosen product for another colour (on screen colours look often different than real life). This results in even happier clients. No-brainer app :-)

  • MR MARVIS

    Location Netherlands
    Time spent using app 9 days

    This R&E app has taken our customer experience for Exchanges and Returns to the next level. By not only tracking, but also processing and automatically sending out e-mail updates to our customers, the customer is always up-to-date on the status of their Return/Exchange and doesn't have to contact us for questions, not even in case of delays. Different 'promise' settings per shipping country also help a lot to tailor the experience for international shipments. Great stuff!

  • Josephine & Co NL

    Location Netherlands
    Time spent using app 9 days

    We mainly started using this app to be able to offer exchanges to our customers, which works a charm! This app also simplifies our refund process and is easy and intuitive to use for both ourselves and our customers. Support is quick and skillful. One small minus is that it would have been nice to have a complete data-analysis as a standard feature (why are products returned?).

    Developer reply
    July 19, 2022

    Thank you for your feedback on the app. The return reasons data analysis is definitively something we have on our roadmap. This helps the merchant to understand why products are returned and where to improve.

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