Code Returns & Exchanges

A swift and easy Returns & Exchanges process allows you to limit lost revenue on returns, extend your relationship with your customers, collect data and provide excellent service that puts a smile on your customer’s face. Sounds good, right? Our app does just that.

For who:

Just like you and your customers, we enjoy hassle-free and efficient online shopping, both before and after checkout. Code has partnered with hundreds of e-commerce brands. We know how important a smooth returns process is, and we’ve combined our experience to develop the Returns & Exchanges app for Shopify Merchants who want to spend their time efficiently, lower return costs and reduce returns. We help you to realise a smooth and automatic handling of both your returns and exchanges.

Benefits:

• All-in-one Returns & Exchanges solution for merchants with a processing portal within the Shopify admin to process returns in bulk and save tons of time;
• Smooth return experience for your customers will increase customer satisfaction;
• More exchanges, less refunds. The Returns & Exchanges app makes exchanging simple and attractive. This way, returns become a sales channel instead of a headache;
• Customer-facing portal customisable to your brand (colors, fonts and images). Our app, your style;
• Plug-and-play app installed within a few minutes;
• Real-time dashboard to analyse your return and exchange count and the revenue saved through exchanges;
• Live connection with your stock ensures you can deliver what you offer in exchange;
• Set up local return instructions for different regions;
• Customers can follow the status and expected processing date of their request in the Returns & Exchanges portal and receive email notifications with updates;
• When the return period has expired, customers are no longer able to register the return;
• Receive a Slack notification when process errors occur;
• Connect with any 3th party (e.g. 3PL or ERP) by our standardised endpoints to sync return information with the app
• Configure which products are eligible to exchange based on a product tag system;
• Fast loading time;
• Standard non-postage-paid shipping labels or option to integrate with nShift (1000+ carriers)
• Possibility to add-on paperless returns;
• Chat support during business hours (9-17 CEST)