CollabPay: Multi Vendor Payout

Terrible customer service. We had more than 50 collaborators and paid for the highest membership. I had messaged the same issue multiple times always got different team members and my issue was never resolved. i do not recommend this app. We did provide examples for the team to investigate I was told their customer service emails and the platform got lost which is why I never received a message back.

quite tricky to setup, ui needs work, also i think it should be clearly stated that you cannot easily automatically pay collaborators out via paypal its not a feature on paypal by default you have to contact them and be approved, the alternative for payouts (stripe) is extremely complicated to setup.

Also i am based in australia and i thought i would make the payouts in my collaborators local currency but the conversions dont work properly and instead its giving them my local total in their currency which is incorrect.

I've been having issues with currency conversion. My shop is in CAD and I'm doing payouts to a collaborator in USD. The app is calculating the amount based on the CAD value, and is doing the payout in USD without converting the value, resulting in overpayment. I've reached out several times to the support team and they haven't helped at all and are even ignoring my emails now

Edit: I finally got a defensive email from you on August 7, when you noticed the 3-star review...I replied to your email earlier today with screenshots of the two follow-up emails I sent on July 22 and July 30 that you never replied to.

This program is great. I have been using it to payout my collaborations with Non Profits and this makes it very easy to pay them out. Able to set custom rates for different tags. Really easy to use. Only thing that is a little complicated is the Stripe payment but once its all set up you shouldn't have to mess with it ever again. Customer service has been great and friendly. Recommend to at least try their product you wont be disapointed.

We installed this a couple months ago, went through the setup process and confirmed everything was set up correctly. We ran our first collab with a another business we are very close to and it was a disaster. Payouts stalled and just appear pending, linked products are randomly being skipped in the reporting. I've emailed numerous times for help and just keep getting "we have passed this on to our developers" The last 3-4 times I have emailed I have just gotten no response. I really want this to work because if it works as described could be a great tool for us. However, support is terrible and functionality just isn't there.

Edit: We are still working on getting this functioning correctly, but they have now been responsive and seemed to have figured out the functionality issue. We are going to continue testing.

This team is awesome to work with. They are patient and answer all of my questions (which is many). They are receptive to feedback about what features to create or expand on. I feel like they actually care about what I'm asking for.
I'm really happy I found this app and chose to go with it. It is such a time saver and has reduced my time communicating with our affiliates + showing them reports.

CollabPay is easy to set up, the dashboard is easy for my payees and I to understand and audit our payments, and their support is some of the best I have ever received both from other Shopify apps and from large enterprise SaaS companies. Ben is knowledgeable, friendly and fast in handling all types of inquiries. It has been an absolute pleasure working with CollabPay and I look forward to expanding our partnership!

CollabPay is intuitive and encompasses so much of the technical processes that give headaches when trying to set up an Affiliate program. I had one hiccup in the setup process and that was due to my own fault and not CollabPays, and yet when I reached out for support, Ben not only helped me in my situation but provided a great solution. It makes me very excited to keep using CollabPay.

CollabPay and Ben are both phenomenal and are worth giving them your business, my bet is on them for being the biggest affiliate program provider on Shopify. If you ever see lower star ratings and reviews in the future I'd be shocked.

Support has been excellent and super responsive, with the developer implementing new requested features to match my needs within a day or two. The app is really powerful, and has let us build our affiliate program in a way that is both out-of-the-box and exactly to the needs of our program. We're not pigeonholed into a one-size-fits-all model like Collabs. (Aside from dealing with PayPal) the automated Stripe and PayPal payments are a massive win for our program.

Incredible support from Ben, he is quick to respond and always super helpful.

We are a dress rental store that has dresses on consignment. This has given lenders the ability to see real time purchases and income they are due to receive.

The app has already made a massive difference in the business both on our side and for our collaborators.

Definitely recommend.

Thank you Ben