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	Willdesk: Live Chat&AI Chatbot	Gorgias: Helpdesk, Chat & FAQ
Reviews	4.9 403 reviews	4.1 558 reviews
Pricing	Free $16.90/month $42.90/month $149.90/month	$10/month $60/month $360/month $900/month
Often installed by	Businesses based in United States	Businesses based in United States
Highlights	Works with the latest themes	Use directly in Shopify admin Works with the latest themes
Real-time messaging	AI chatbots Live chat Email chat Social media File upload Multi-language Real-time translation Behavior tracking Agent analytics Encryption Customer insights	AI chatbots Live chat SMS Email chat Social media File upload Agent analytics Customer insights
Automated responses	FAQs Greetings Product recommendations Quick replies Cross-sell Upsell Surveys	Cart recovery Discounts FAQs Greetings Product recommendations Quick replies Review requests Order updates Cross-sell Upsell
Customization	Color and font Emojis and stickers Chat window Business hours Welcome messages Chat buttons Tagging Chat assignment Chat flows Agent avatar	Color and font Emojis and stickers Chat window Business hours Welcome messages Chat buttons Tagging Chat assignment Chat flows Agent avatar
Channels	Email Live chat Chatbot Social media Self-service Help center Contact form FAQs	Email SMS Live chat Chatbot Phone Social media Self-service Help center Contact form FAQs
Workflow automation	Auto-reply Response templates AI responses Ticketing Auto-assign Rule-based triggers Tagging Order tracking Feedback surveys Multi-language Multi-store Reports	Auto-reply Response templates AI responses Ticketing Auto-assign Rule-based triggers Tagging Spam detection Order tracking
	View demo store	View demo store