Save time on customer support
We help you save time on customer interactions by allowing you to manage your orders and customers within Gmail.
See relevant information
See the relevant order and customer details for each email. Don't waste time searching and going back and forth between email and Shopify.
Reduce customer support overhead by handling requests directly within Gmail. Thrill customers with quick and accurate customer service.
About Merchant Mail
Merchant Mail helps you save time on customer interactions by allowing you to manage your business within Gmail.
We show the relevant Shopify order and customer information within Gmail alongside the email from a customer. This lets you respond to the most common customer requests in just a few clicks.
When you're reading email from a customer, we automatically identify the Shopify customer and order being discussed. You no longer have to look up the customer or order in Shopify. All the information you need is presented within Gmail, with no extra effort. This cuts down on guesswork and saves time.
You can also perform the most common order management operations. From capturing payments to canceling orders. You'll find yourself using the Shopify admin less frequently because all your customer interactions can be handled entirely within Gmail. With Merchant Mail, you can delight your customers by responding in record time.
- Edit customer details (name, email, phone, note, tags)
- View all orders
- View all payments
- Create new customers
- Manage addresses (create, edit, change default)
- Cancel orders
- View payment details
- Restock items
- Archive orders
- Unarchive orders
- Capture payments
- Refund payment
- Fulfill orders
- View fulfillment details
Works with both the consumer version of Gmail and Google's G Suite for Business.
What will you do with all the time you save?
Get started by clicking the "Get" button above.
Works on Gmail for Desktop and Gmail for Android. Gmail for iOS support coming soon.
Previously known as "Conversant Commerce".
- G Suite
Pricing 14-day free trial
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
I stumbled upon this *genius* app by complete accident, and I have to say, it's straight up amazing. No more 50 open tabs, and copy/pasted info from different windows. Now everything is nice, easy, and awesome. This should be a built in feature to Shopify. Thank you for building this! ❤️
If you use gmail/gsuite this app is a must have. We are so much more efficient managing customer inquiries now. We didn't even realize how much time we wasted looking up customer information in shopify admin until we gave this app a try. Support is very responsive and professional too.
Great app ease to use really good