Merchant Mail

Merchant Mail

by Merchant Buddy

Fast and simple customer support, directly in Gmail.

5.0 of 5 stars(8 reviews)

Save time on customer support

We help you save time on customer interactions by allowing you to manage your orders and customers within Gmail.

See relevant information

See the relevant order and customer details for each email. Don't waste time searching and going back and forth between email and Shopify.

Thrill customers

Reduce customer support overhead by handling requests directly within Gmail. Thrill customers with quick and accurate customer service.


About Merchant Mail

Merchant Mail helps you save time on customer interactions by allowing you to manage your business within Gmail.

We show the relevant Shopify order and customer information within Gmail alongside the email from a customer. This lets you respond to the most common customer requests in just a few clicks.

When you're reading email from a customer, we automatically identify the Shopify customer and order being discussed. You no longer have to look up the customer or order in Shopify. All the information you need is presented within Gmail, with no extra effort. This cuts down on guesswork and saves time.

You can also perform the most common order management operations. From capturing payments to canceling orders. You'll find yourself using the Shopify admin less frequently because all your customer interactions can be handled entirely within Gmail. With Merchant Mail, you can delight your customers by responding in record time.

Features

Customer management

  • Edit customer details (name, email, phone, note, tags)
  • View all orders
  • View all payments
  • Create new customers
  • Manage addresses (create, edit, change default)

Order management

  • Cancel orders
  • View payment details
  • Restock items
  • Archive orders
  • Unarchive orders

Payment management

  • Capture payments
  • Refund payment

Fulfillment management

  • Fulfill orders
  • View fulfillment details

Works with both the consumer version of Gmail and Google's G Suite for Business.

What will you do with all the time you save?

Get started by clicking the "Get" button above.

Works on Gmail for Desktop and Gmail for Android. Gmail for iOS support coming soon.

Previously known as "Conversant Commerce".

Integrates with

  • Gmail,
  • GSuite,
  • G Suite

Media gallery

Support

Pricing 14-day free trial

See all pricing options
Basic

Free

  • See relevant content

  • Link up to 2 Gmail accounts to your store

Premium

$5/month

  • See relevant content

  • Manage customers and orders within Gmail

  • Access all time-saving features

  • Link up to 5 Gmail accounts to your store

Enterprise

$15/month

  • See relevant content

  • Manage customers and orders within Gmail

  • Access all time-saving features

  • Link unlimited Gmail accounts to your store

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 8 reviews

  • 5 of 5 stars
    100% of ratings are 5 stars
    (8)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Cutees Paris

This application is incredible! It works perfectly and saves a lot of money because other solutions like Gorgias are much too expensive. In addition, the support is responsive and listening, I recommend 100%.

Suganda-Skincare

10 star app, If u r in money saving mode this is a must. Hopefully u r using gmail for customer service. and this add on will pull all the order realted data into gmail.

The Rotten Fruit Box

The best $5 you are ever going to spend on a Shopify App. An absolute must for anyone using gmail / G Suite to answer customer emails.