What is Conversations?

Conversations allow you to communicate with your customers in an organized and easily searchable interface.

When a potential customer submits a question on your “Contact Us” page, Conversations will retrieve and convert the communication into a text message-like thread.

We’ll send you a notification letting you know that a new conversation has been created. Simply log into your store to reply!

Customers will be able to receive and reply to messages via email.

Easily search, organize, and respond to your customers and make the most of every sales opportunity with the Conversations app.

Shopify Contact Form Integration

Capture your “Contact Us” form submissions and convert the messages into a Conversation.

Send Targeted Messages

Start a new Conversation from the inside the Shopify admin and they'll receive and reply to your messages via email.

Send/Receive Attachments

Share and receive important images or PDFs with your customers.

View Important Customer Stats

See how much a customer has spent, location, and total purchases when sending messages.

Mask Your Private Shop Email Address

Your Shopify notifications will no longer contain private email addresses that can become public or possibly spammed.

Custom Auto-Reply Messages

Add a custom confirmation message sent to potential customers when they submit a form on your site. (Paid Feature)

Customer Capture

Automatically convert your shop's Contact Form submissions into customers. (Paid Feature)

Custom Branded Emails

Add a custom header and footer to your emails to promote your brand. (Coming Soon)

Custom Folders

Create, organize, and store important Conversations into custom folders for future reference. (Coming Soon)