Convi ‑ AI Support Chatbot
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AI chatbot that answers customer support questions 24/7. Helps reduce ticket volume automatically.
Convi is a no-code AI chat application that provides automated customer support. The chatbot learns from your store's products, policies, and FAQs to answer common questions around the clock. Customers can also use the chat to find products and check for availability. This allows your support team to focus on complex inquiries. The app features a quick one-click setup process and the AI begins learning from your store data immediately after installation.
- Answer questions instantly using AI trained on your store's own data.
- Provide 24/7 support and resolve common questions on orders, shipping & returns.
- Help customers find the right products with a built-in product search.
- Let AI handle first-line support; escalate complex issues to your team's inbox.
- Support your global customers by chatting in multiple languages automatically.
Languages
English
Works with
- Shopify Admin
- Gorgias
- OpenAI
- Zendesk
Categories
Real-time messaging
Automated responses
Channels
Workflow automation
Pricing
Test only
Free
Features
- Unlimited test chats - No live access
- Unlimited product catalogue
- Answer based on product & store data
- Native Shopify integration
- Multilingual responses
Starter (Tier 1)
$19 / month
or $190/year and save 17%
Features
- Live widget on storefront
- 50 AI resolution per month
- Custom Instructions & Prompts
- Custom FAQ knowledges
- Smart handing over conversation to human
- Order tracking ability
7-day free trial
Starter (Tier 2)
$49 / month
or $490/year and save 17%
Features
- Live widget on storefront
- 150 AI resolution per month
- Custom Instructions & Prompts
- Custom FAQ knowledges
- Smart handing over conversation to human
- Order tracking ability
7-day free trial
Starter (Tier 3)
$99 / month
or $990/year and save 17%
Features
- Live widget on storefront
- 350 AI resolution per month
- Custom Instructions & Prompts
- Custom FAQ knowledges
- Smart handing over conversation to human
- Order tracking ability
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (11)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Great support in helping with a minor customisation plus they respond well to feature suggestions which is good.
The support from this app is unmatched. I am absolutely pleased with Shawn best agent of the whole year
Thanks Dela, outstanding customer service—they truly went above and beyond to assist me.
Support
App support provided by Convi.
Resources
Launched
June 26, 2025 · Changelog
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