Convi: AI Helpdesk & Chatbot
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For Enterprise brands that have to be sure: Convi answers all topics based on store knowledge.
The question nobody answers is the one that ends the visit. Convi answers from your own catalogue, pages, policies and FAQs, with product cards the shopper adds to the cart. In chat, the AI chatbot replies in the shopper's own language. It reads live Shopify data for order questions, and emails a code before a cancel or address change. What it cannot settle goes to your team, conversation summarized. Rehearse all of it in the Playground first.
- Answer customers' questions instantly using AI trained on your store's own data.
- Provide 24/7 support and resolve common questions on orders, shipping & returns.
- One Assistant across chat, WhatsApp, Instagram, Messenger and email.
- Let AI handle first-line support; escalate complex issues to your team's inbox.
- Support your global customers by chatting in multiple languages automatically.
Languages
English, Dutch, Spanish, French, Italian, Portuguese (Portugal), Portuguese (Brazil), and German
Works with
- Checkout
- Shopify Flow
- Shopify Admin
- Gorgias
- Klaviyo
- Messenger
- Zendesk
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
Free Trial
Free
Features
- 7-day live trial, no card needed
- Trial: Convi answers real shoppers
- Answer based on product & store data
- Native Shopify integration
- Multilingual responses
- Testing and live access during the trial
Starter (Tier 1)
$49 / month
or $490/year and save 17%
Features
- 100 AI resolution per month
- Custom Instructions & Prompts
- Proactive and Upsell Skills (+10% AOV)
- Smart handing over conversation to human
- Order skills (WISMO, Address, etc.)
- Social media AI chatbot (WA,IG, etc.)
- Integrations (Gorgias, Zendesk, Klaviyo)
- Smart recommendation to enhance AI agent
7-day free trial
Starter (Tier 2)
$149 / month
or $1,490/year and save 17%
Features
- 300 AI resolution per month
- Custom Instructions & Prompts
- Proactive and Upsell Skills (+10% AOV)
- Smart handing over conversation to human
- Order skills (WISMO, Address, etc.)
- Social media AI chatbot (WA,IG, etc.)
- Integrations (Gorgias, Zendesk, Klaviyo)
- Smart recommendation to enhance AI agent
7-day free trial
Starter (Tier 3)
$249 / month
or $2,490/year and save 17%
Features
- 500 AI resolution per month
- Custom Instructions & Prompts
- Proactive and Upsell Skills (+10% AOV)
- Smart handing over conversation to human
- Order skills (WISMO, Address, etc.)
- Social media AI chatbot (WA,IG, etc.)
- Integrations (Gorgias, Zendesk, Klaviyo)
- Smart recommendation to enhance AI agent
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (12)
HI, I had such a great experience getting my AI assistant set up on my website! The team was incredibly helpful, knowledgeable, and patient throughout the entire process. Honestly, without their help and expertise, I’m not sure I would have been able to get everything set up properly on my own.
Everything is now fully set up and working beautifully, and I’m so excited about what this adds to my website. My customers can now ask questions and get help in real time, which makes their shopping experience so much easier.
I truly appreciate the support I received throughout the setup process and would absolutely recommend them to other business owners. Thank you for making the entire experience so easy! -Christina
Great support in helping with a minor customisation plus they respond well to feature suggestions which is good.
We are a newly formed business. On our research to find an Ai Chatbot for we found Convi. We started with a Free Plan and from the get go the support and service was excellent. Dela has been amazing and so willing to help. (Shout out to Dela). They customised the look to be based on our brand and assisted us with knowledge base for FAQ's. Looking forward to see what more Convi has to offer.
Support
App support provided by Convi.
Resources
Launched
June 26, 2025 · Changelog
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