Copiwin Support
- Pricing
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From $29/month
- Rating
- 0.0 (0 Reviews)
- Developer
- COPIWIN ECOM LTD
Featured images gallery
AI-powered support for email and live chat. Automate order tracking, returns, and FAQs 24/7.
Copiwin automates customer support for Shopify merchants across email and live chat. By integrating directly with your store data, the AI answers order status, tracking, return policies, and product questions. Routine inquiries are replied to automatically, while complex cases are categorized and routed to a human review queue with draft replies pre-generated. This reduces support workload, lowers response times, and ensures customers receive consistent help around the clock.
- Automate responses for order status, tracking, return policies, and FAQs.
- Automatically categorize incoming customer inquiries by topic and urgency.
- Review, edit, and approve AI-generated draft responses before sending.
- Deliver instant AI customer support directly on your storefront via live chat.
- Track ticket volumes, AI resolution rates, and support performance metrics.
Languages
English
Categories
Channels
Real-time messaging
Automated responses
Customization
Pricing
Choose the plan that best fits your business.
Starter
$29 / month
Features
- 500 AI-handled conversations / month
- AI replies 24/7
- Automatic translations
- Email performance dashboard
Growth
$79 / month
Features
- 3,000 AI-handled conversations / month
- Everything on starter plan
- Automatic ticket classification
- Return & refund detection
- Advanced analytics
- Priority processing
Professional
$149 / month
Features
- 15,000 AI-handled conversations / month
- Everything on growth plan
- Multi-team support
- Team collaboration
- API access
- Priority support
Enterprise
$399 / month
Features
- 50,000 AI-handled conversations / month
- Everything on professional plan
- Dedicated infrastructure
- Custom integrations
- Dedicated account manager
- Priority AI processing
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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Support
App support provided by COPIWIN ECOM LTD.
Resources
Developer
61 BRIDGE STREET KINGTON, London, ENG, HR5 3DJ, GB
Launched
August 13, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, Online Store
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View customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Order fulfillments, all order history for the last 60 days
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View Online Store
Online Store pages, theme
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View other data
Price rules
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