Crazy Egg

Crazy Egg

From $29/month. 14-day free trial.
Rating (3.3)
Reviews
Developer
Crazy Egg

Highlights

Speed tested
  • Low impact to your online store
Built for your business
  • Works with the latest themes

About this app

Launched

January 02, 2019

Languages

English

Integrates with

WordPress, Segment, Wix, Google Analytics

Heatmaps and Recordings can help increase sales by knowing where & why your shoppers get stuck.

Understand where people are scrolling, clicking, spending time, and getting stuck with Snapshot Reports, Session Recordings, and Surveys. Run quick, simple, effective A/B Tests that accelerate sales. Easily test new CTAs, images, and copy with just the click of a button. Get powerful insights and make impactful changes in 15-30 minutes a week. Spend less time chasing data and more time running your store.

  • Heatmap and Scrollmap Reports
  • Recordings
  • Surveys
  • A/B Testing

Pricing

14-day free trial

Basic

$29/month

  • 30,000 visits per month
  • 100 Recordings
  • 3 mo recordings storage

Standard

$49/month

  • 75,000 visits per month
  • 500 Recordings
  • 1 yr recordings storage

Plus

$99/month

  • 150,000 visits per month
  • 1000 Recordings
  • 2 yrs recordings storage

Pro

$249/month

  • 500,000 visits per month
  • 5000 Recordings
  • 2 yrs recordings storage

Basic

$29/month

  • 30,000 visits per month
  • 100 Recordings
  • 3 mo recordings storage

Standard

$49/month

  • 75,000 visits per month
  • 500 Recordings
  • 1 yr recordings storage

Plus

$99/month

  • 150,000 visits per month
  • 1000 Recordings
  • 2 yrs recordings storage

Pro

$249/month

  • 500,000 visits per month
  • 5000 Recordings
  • 2 yrs recordings storage

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

11 reviews
Overall rating
3.3
Counts per rating level
  • 64% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 18% of ratings are 2 stars
  • 18% of ratings are 1 stars
February 22, 2022

I did not use it signed up for the free trial and found it useless. it was a free trial with a limited amount of recorded visit. it did not clock my conversions. today i was given notice that they attempted to make and unauthorized charge on my card of over $700.00 without my permission or any notice that I was going over the limit and would be charged. Fortunatly i am smart enough to use prepaid card for any sort of online business so the money was not available to them. not trustworthy or honest.

pophomefabric
Canada
Time spent using app: About 1 month
Crazy Egg replied March 20, 2022

There was a bit of a misunderstanding about how our tool works and subscription. I would love to clear that up:

Many of our customers, including Shopify customers, find our tool quite helpful. Over on our other review sites, you can see, “It's great to look at the heat map to see where users are interacting the most on your site. It allows for useful data to improve the user experience and improve SEO of the site”.

But we understand that you did not share this experience with us.

Shopify doesn’t allow any third-party script to track the checkout. You must be on their Plus or higher plan to do this. This may have been why your conversions were not tracked.

If you sign up via the Shopify App directly, then all billing is via Shopify, and the plans are billed monthly. After the 14 day trial, you will need to verify which plan you want to continue with.

In this case, you had signed up with Crazy Egg directly (not via Shopify app) and the plans are billed annually after the 30-day trial. Upon signing up for a trial, our customers agree to cancel their trial if they do not wish to continue. As part of that agreement, we agree not to interrupt data collection and convert all non-canceled trials to the subscription plan the customer has chosen. That said, we did provide a full refund to you.

February 9, 2022

We have been using Crazy Egg for our website as well as on our Shopify pages to make sure pages offer the best possible experience for visitors and shoppers. Crazy Egg offers Heat Mapping, Scroll Mapping, Recording as well as A/B testing, all tools we needed to do optimisation work and also their support team has been super helpful every time I needed help. Highly recommended.

WaterWipes
Australia
Time spent using app: 8 months
January 26, 2021

Doens't really work how it should. Out of 80 Visitors only 3 recordings... Support doesn#t answer. Getting lucky orange instead

EasyDealz
Germany
Time spent using app: 21 days
Crazy Egg replied January 26, 2021

We are sorry to hear you were having trouble. Our team checked for an email from your store name but have not located one. We would like an opportunity to resolve the issue but need more information.

Our video recordings are initially set up to sample. So depending on the number of visitors to your site, your video recordings settings and the plan you are on, you may only see a low number of video recordings per day. This is done to ensure customers do not have all of their video recordings used up in a matter of days. For more information, please check out our Help Center article: https://support.crazyegg.com/hc/en-us/articles/360056085553-How-to-Customize-Your-User-Recordings-Sampling-Rate.

About this app

Launched

January 02, 2019

Languages

English

Integrates with

WordPress, Segment, Wix, Google Analytics

Built by Crazy Egg

About Crazy Egg

1 app

3.3 average rating

4 years building apps for the Shopify App Store

Support

Send a message

support@crazyegg.com

More apps like this

5.0 out of 5 stars 40 total reviews Free plan available
Increase lifetime value and customer retention with automation
5.0 out of 5 stars 40 total reviews Free plan available
Multichannel analytics software, no engineering required.
5.0 out of 5 stars 21 total reviews 7-day free trial
Supercharge Your Retention Efforts with Data Analytics