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Add the EU withdrawal form the law requires. Every request is logged, emailed, and auditable.
EU consumer law lets shoppers withdraw from a purchase within 14 days, and requires you to acknowledge the request in a durable form. This app adds the withdrawal button to your storefront as a theme app embed, with no code. Shoppers find their order without an account and submit in two steps. The app writes the statutory declaration, sends the confirmation email, opens the return in Shopify, and keeps a PDF record and audit trail. Shoppers see all of it in their own language.
- A withdrawal button on every storefront page, added without writing code.
- Shoppers find their order and submit a withdrawal without creating an account.
- Automatic confirmation email with a PDF record for every request.
- Button, form, and emails appear in all 24 official EU languages.
- Every request tracked in your admin with an audit log and CSV export.
Languages
English and German
Works with
- Shopify Flow
Categories
Compliance
Customization
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- Withdrawal button on your storefront
- No-account withdrawal form
- Confirmation email with PDF record
- All 24 official EU languages
- Requests tracked in your admin
- Crucial branding on emails
Basic
$8.99 / month
or $89/year and save 18%
Features
- Everything in Free
- No Crucial branding on emails
- Send from your own email domain
- Custom email template
- Custom translations
- CSV exports
14-day free trial
Grow
$24.99 / month
or $249/year and save 17%
Features
- Everything in Basic
- Returns opened in Shopify automatically
- Shopify Flow triggers
- Outbound webhooks
- Order tagging
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
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Support
App support provided by Vizua.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Orders, Online Store
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Edit orders
All order history for the last 60 days, returns
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Edit Online Store
Online Store page content on a path controlled by the app
