Custlo ‑ Customer accounts app
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Amazing support and flexibility regarding, changing code to fit my shop. The interface for the customer is smooth and clean and easy to setup
We have been using Custlo for customer accounts function which is working well. The app seems simple to use which is good. We are also testing the product upsell feature - nice to have this in the app, although one 'wish list' would to be able to see sales data for how the upsell is performing which I don't think we can see in the app.
Subject: Thank You
Sunil,
As always, your help is greatly appreciated, and you handle things quickly and efficiently. These are the kinds of actions most companies should take but often don’t. It’s refreshing to work with a company that genuinely cares about its customers.
Best regards,
Steve Jones
Application très utile, et service client très réactif !
Thank you to the support team for quickly resolving the issue. You helped adjust the link and fix the necessary functionality. Everything is working perfectly now. Much appreciated!
Would not recommend. It does NOT pull in all the information from the original shopify dashboard. They want to charge me more money to pull in the information that is already included with the shopify dashboard. Look elsewhere.
UPDATED Review: They did eventually do the correct coding / programming work to get all the information that Shopify pulls in to pull in with their app. They went from wanting to charge me $80, to wanting to "only" charge me $40, to then doing it for free. A little frustrating, but it did happen. Still not happy with how things went down. Still switching to a different app.
Recommend going with someone else. the Thing they say is NOT default in Shopify is. DO NOT USE THIS COMPANY.
Thank you for sharing your feedback! We understand your concern, and we apologize for any confusion.
The feature you were looking for required custom coding work within our app, which is a paid service.
While Shopify does provide this feature by default on orders but not on account pages, our app currently doesn't include it in the same way. However, we were more than willing to accommodate your request and offer this customization for you.
We always strive to provide the best service and are here to assist with any further questions or concerns.
Please feel free to reach out if you need more clarification!
Excellent and very well designed Customer Dashboard, many functions and compatible with several Apps, it looks very good both in the desktop version and in the mobile version of our store, recommended, thank you very much.
I am extremely pleased with the results of this app. We now have a stunning customer portal that is intuitive and user-friendly. I had some unique requests for customer support, and they were incredibly accommodating in making the necessary changes. One notable change involved collaborating with another app developer to integrate a 'Download Invoice' link. I was delighted that both developers were willing to work together to fulfill my needs.
It was a decent looking customer dashboard and it worked well for the first few days. I was using the free version and was considering switching to the Growth plan, but out of nowhere it stopped working and was back to the original customer dashboard. I contacted support, and they responded same day. They said they'd check the issue and see what they can do. Its been close to two weeks now and I had sent another message a week ago to see if they forgot or something but it seems they disregarded my issue and chosen not to respond. I will be uninstalling this app now and looking for another one with better customer support. While I am not sure how they treat their current customer base, I can say for a new customer like me, its been a displeasing experience, to say the least
Thank you for sharing your feedback and for giving our app a try. We're truly sorry to hear about the difficulties you experienced and for the delay in resolving your issue. We understand how frustrating this must have been, especially when you were considering upgrading to our Growth plan.
Your experience does not reflect the standard of service we strive to provide, and we sincerely apologize for any inconvenience caused. We appreciate you taking the time to let us know about your concerns, as it helps us improve our support and product for all users.
If you’re open to it, we would love another opportunity to address your issue and make things right. Please feel free to reply to this message or reach out directly to our support team, and we’ll prioritize your case.
Thank you again for your feedback, and we wish you all the best in finding a solution that meets your needs.
Best regards
Great app and amazing service.