- Collect Feedback from your customers about your stores/orders
- Customize email template & Feedback Survey Templates
- Automate your feedback email requests!
Feedback about your store helps you improve formulating your business strategy. This can be done by customer feedback App, configuring which your customers can leave feedback about your store, helping you understand their taste and needs.
Key Features:
- The customers are offered a user-friendly form which can be easily filled up in minimum time
- The form allows customers to write detailed feedback in the manner they want
- Email templates can be customized
Manual Guide:
Step 1. Email Setting:
- Go to Customer Feedback and click to Email Settings.
- Enter email id from which you want to send email to customer.
- Edit email template field as per your wish. After entering all the fields click on save. The event for sending the email is after Order Status: Completed.
Step 2. Send Feedback Email to customer:
- When order will be completed you can see order number in Send Feedback Email to customer.
- Currently you can send the feedback emails only to the archived orders.
Step 3. View customer’s feedback:
- Click on View customer’s feedback. List of customer’s feedback will open.
- Click on view to see customer's feedback
At ONjection We believe that eCommerce is much more than just putting up a website and uploading products. We don't believe in a Copy2All solution. We understand that every business has their own needs and with a team of professionals highly experienced in eCommerce sector, we provide Custom eCommerce Solutions. Our industry knowledge will ensure that your website is built for success.
Our Shopify Extensions
SHIPWAY.IN: It is for multiple courier Shipment Tracking Solution.
Pincode/Zipcode Serviceability Check: Pincode Checker Extension checks for the availability of Cash on Delivery on the given pincode
Size Chart Popup: Display size chart popup on product view page. Product specific size chart.
Support:
In case of any query or support feel free to contact us at contact@onjection.com
Customer Feedback Surveys reviews
At the beginning, I was happy, because this application will allow me to listen to the needs of my customers automatically, without taking time to do it. It will allow me to reach my customers automatically and to strengthen communication with them. Since I am francophone and my clientele too, I asked the service to change some things. It was long to do that but now everything is perfect.
BUT the service is very slow and I don't have a good support. "100 Feedback Survey Emails for free on installation" IT'S NOT TRUE AT THIS MOMENT. Now, I have to pay and I did not send 100 emails yet. It's been more than a week since I wrote to them about this and they have not answered me yet.
