Customer Order Management

Customer Order Management

$15/month. 10-day free trial.
Rating (3.8)
Reviews

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

September 26, 2018

Languages

English

Categories

Order editing

Offer return, refunds, exchange options. Allow the customers to manage their orders efficiently.

With this App, you can allow your customers to manage their orders on your store. It includes the options for customers to send the request to return, exchange or cancel the orders, they can reorder any of their previous purchases and receive a discount on them. Admin also provide an option to their customers to request for order invoices and also request to change their shipping address. Order Lookup Functionality will also be provided to your customers in case their accounts are disabled.

With this App, you can allow your customers to manage their orders on your store. It includes the options for customers to send the request to return, exchange or cancel the orders, they can reorder any of their previous purchases and receive a discount on them. Admin also provide an option to their customers to request for order invoices and also request to change their shipping address. Order Lookup Functionality will also be provided to your customers in case their accounts are disabled. more
  • Allow customers to send RMA (Return/Exchange/Cancel) requests to the admin.
  • Allow customers to reorder their previous purchase and get a discount on it.
  • Customers can request for Order Invoice and to change their shipping address.
  • Order Lookup Functionality for the Customers.

Pricing

10-day free trial

Basic Plan

$15/month

Basic Plan

$15/month

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

5 reviews

Overall rating
3.8
Counts per rating level
  • 60% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 40% of ratings are 1 stars
October 24, 2019

Really good app.
Great support team, Highly recommended.
APP does all features that I need.

Thank you!

TheMerakiWorld
India
About 1 year using the app
December 31, 2021

BEWARE!!! DO NOT USE THIS APP (2 Year Customer) After two years of using this app, I would NEVER recommend it to anyone. Save yourself the time, tears, and suffering that it is working with Webkul. While the app is built with some good functionalities, the developers will not do anything without trying to squeeze every penny out of you. This app, will not work with Multivendor Slot Prizing or Minimum Order, the design is terrible and you will spend hours having to stylize it to a decent look, and all the reorder and other promised functionalities do not work well. Save yourself the nightmare of having to deal with this company.

Aztro Marketplace
United States
Almost 2 years using the app
Webkul Software Pvt Ltd replied January 7, 2022

Hey ! Thanks for the review.

It's very unfortunate that, The app couldn't meet your expectations. However We would like to add few points here:

As we can check from the support tickets, We didn't receive any query from your end since last 90+ days & Your feedback states that the re-order & other promised functionalities are not working so, In case, You would have informed us over the ticket then we would have surely assisted you with the fix. 

Moreover,  We would like to let you know that, re-order functionality only works if the ordered products are available in stock. In case products are out of stock which customer is trying to re-order then in this case, re-order tab remain disabled. So as we could guess, You might have tried this for out of stock products. 

Please Note: We're always keen to provide best of the app support, bug fix ASAP, make a note of the requirement (will try to add in future, if multiple such requests received) and will help our merchants understand the app features in all the ways possible.

Kindly connect via our ticketing system. We'd love to hear all the concerns/issues you're having. Let's start things all over again.

April 13, 2021

Exceptional. Reliable & incredibly supportive team. Super happy with the entire process. Highly recommended.

Cerqular
United States
7 months using the app
September 2, 2022

Great App Great Support!!! I love the overall experience with this app... Thank you, Ayush Kansal, for quick response with solution on my every query...

Vida Loca Fashion
India
6 months using the app
July 29, 2019

Cannot upload a PDF file which is super important if you want to Upload a return label, on top of that we sent a request on to why you can only upload JPG files, we havent gotten a response for over 2 business days. Deleting app!

RPM MOTORSPORT LTD.
Canada
14 days using the app

About this app

Launched

September 26, 2018

Languages

English

Categories

Order editing

Built by Webkul Software Pvt Ltd

About Webkul Software Pvt Ltd

4.6 average rating

10 years building apps for the Shopify App Store

H-28, Sector 63, Noida, UP, 201301, IN

Support

Send a message

(+91)-9870284067

support@webkul.com

More apps like this

4.0 out of 5 stars 9 total reviews Free plan available
Merge & combine orders to save on shipping costs
Built for Shopify
4.5 out of 5 stars 292 total reviews 14-day free trial
Edit any order detail or let customers edit their orders
3.0 out of 5 stars 2 total reviews Free
Empreender Bulk Cancel unpaid orders automatically