Group Duplicate Customers

Group Duplicate Customers

by Weightless

Customer Groups Pro: View collective order history

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Find duplicate customers

View customers sorted by name or location to identify duplicates -- we also highlight potential duplicate customers.

Group customers together

Easily group multiple customers together - wrong emails, customers from a single household, via POS vs store etc.

Get shareable order pages

Quickly view what a group of duplicate customers has purchased from you & share this page with your customers.


About Group Duplicate Customers

View the combined order history of duplicate customers in one place

Customers can have multiple profiles by doing the following:

  • Using different emails/numbers while ordering on your store
  • Making a typo while adding an email
  • Ordering in store vs ordering online
  • Or ordering from a partners accounts etc

This means that the same customers can have multiple profiles on your store - and this makes it hard for you to locate all your customers transactions or to quickly pull up their purchase history.

These are the problems you could face when customers have multiple profiles

  1. It is hard to keep track of past orders
  2. You can no longer pull up and see at a glance what a customer has ordered from you - as they have many profiles
  3. When a customer enquires, you have to spend more time trying to find the order
  4. It makes it tedious when customers have returns without receipts because you have to look up their receipts under all of their profiles
  5. It negatively effects your communication with your customers
  6. Your customer cannot look up their order history in one place anymore

CustomerGroups Pro can help by:

  1. Allowing you to first identify duplicate customers
  2. Then, giving you the ability to group duplicate customers together
  3. Making it easy for you to view all orders from the grouped customers in one place.
  4. And, also allowing you to share these grouped order history pages with your customer so that they can see all their orders across multiple profiles in one place easily!

Proactive Customer Support

We provide help and resources to show you how to use the app, and share best practices to help you find orders from customer with multiple profiles quickly. The app is launched for the Shopify App Challenge, and will be regularly updated based on merchants feedback. Don't hesitate to send me an email if you have an idea to improve the app.

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Support

Pricing 14-day free trial

Free Forever

Free

  • Create 10 customer groups
  • View combined order history of duplicate customers in one place
  • Share the page with your customer

Starter

$9/month

  • Create 5000 customer groups
  • View combined order history of duplicate customers in one place
  • Share the page with your customer

Pro

$24/month

  • Create 50000 customer groups
  • View combined order history of duplicate customers in one place
  • Share the page with your customer

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

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