Reviews (4)

Overall rating
2.6
Counts per rating level
  • 25% of ratings are 5 stars
  • 25% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 50% of ratings are 1 stars
Edited October 2, 2025

I had a hard time setting things up at first and was honestly pretty frustrated. Support didn’t go great in the beginning. But then Yonan from their team stepped in and really helped me out. Super patient and actually solved the issues I was stuck on.

The best part: the app does work. It’s capturing emails like it says it will. I’m still waiting to see how well those leads convert, but this is a separate thing.

Appreciate the follow-through and support that got me back on track.

Elfbeads
United States
13 days using the app
April 1, 2025

The worst customer support. Did not help with onboarding and kept blaming shopify. Lost $99 to this app

Winslet's Sewing Patterns
United States
1 day using the app
August 13, 2024

The Customers.ai Visitor ID app for Shopify is a powerful tool that helps you identify anonymous website visitors by name, email, and more. It enhances your email lists and ad retargeting efforts, especially useful for recovering audience reach affected by iOS 14 and cookie restrictions. With features like the X-Ray Pixel and advanced CRM connections, it's a must-have for boosting customer engagement and conversion. Highly recommended for anyone looking to maximize their marketing potential.

The Customers.ai app is incredibly easy to set up and use. Within minutes, I was able to integrate it with my store and start tracking visitors. The interface is user-friendly, and the results were almost immediate. I noticed a significant increase in my ability to connect with potential customers who previously remained anonymous. The insights provided by the app allowed me to tailor my marketing efforts more effectively, leading to higher conversions. I highly recommend it to anyone looking to elevate their Shopify store's performance!

Emergency Food Access
United States
4 minutes using the app
December 26, 2024

Is it written anywhere on the documents here in the App Store that this App only tracks leads in the Us and Canada??

Le Jardin Retrouvé
France
About 12 hours using the app