CX Video

Drive repeat sales with the power of personalisation and video

5.0 of 5 stars(2 reviews)

Unique Brand Experiences

Personalised videos offer unique experiences that deliver significantly higher email open rates, click through rates & engagement.

Instant Loyalty

Bring the same authentic, memorable and engaging experiences you offer in-person to your online customers and see them come back for more.

Repeat Sales

Our customers see higher repurchase rates when leveraging the power of personalised video to form genuine customer relationships.

About CX Video

What Is It?

CX Video enables you to send 1:1 video messages at scale to your customers that are on-brand to drive customer loyalty and repeat sales.

Who Uses CX Video?

Any online retailer who has a story behind their business, a passion for their product, and a desire to share this with their customers is a great fit.

Example retail sub-industries CX Video is well suited to:

  • Wineries
  • Artisan food producers
  • Online butchers and fruit box suppliers
  • Fashion & clothing
  • Homewares & gifting
  • Specialty retail such as hobby and creative stores
  • Artists and galleries

Why Use CX Video?

It's not uncommon for many online stores to have very high first-to-second order drop off rates.

In other words, most of their new customers never return. This matters, because in online retail the cost and effort needed to acquire every new customer is huge.

We exist to help you drive repeat business, ensuring the money you spend on customer acquisition is turned into an investment by significantly improving your re-purchase rates.

How it works

  • You make a sale on Shopify.
  • The CX Video mobile app gathers everything you need to know about the order to record a personal video for your customer.
  • You record your video for your customer, with no rehearsal nor research needed.
  • Your custom branded and watermarked video is sent privately to your customer for them to watch.
  • Your customer gets blown away with the best digital buying experience they have ever had.

Compelling Engagement Results

As a customer, receiving a video recorded especially for you is very compelling.

We are seeing this translate directly to significantly higher open rates, higher click through rates, and higher re-purchase rates for the retailers using CX Video.

You'll be amazed at the results you get from delivering truly authentic and personal customer experiences.

Includes Companion Mobile App

The iOS and Android mobile app we provide enables you to record your messages where it makes the most sense such as:

  • your vineyard
  • your showroom
  • your physical store
  • your packing room
  • or even your kitchen

You decide which location works best for your customers, and leave the rest to us.

Cost Effective Production Of 1:1 Videos

The integration with Shopify enables you to see everything you need to know right in front of you while you record your message.

So zero research time, zero rehearsal time.

Other Features:

  • Complete Branding Control
  • Native IOS and Android apps
  • Adaptive video bitrate streaming for optimal viewing
  • Messages sent from your email address (appear from your server)
  • 60 day video retention

See the app in action

Explore how the app works in an example store.

View example store

Media gallery


Pricing 14-day free trial

See all pricing options



  • 25 orders/mo
  • 1x mobile app user



billed at $348 once per year

  • 100 orders/mo
  • 1x mobile app user



billed at $588 once per year

  • 250 orders/mo
  • 2x mobile app users

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews


This app has been really cool! I've been using it for the past 6 months, it helps create an authentic relationship with your customers and bring in more repeat customers as well, highly recommend!

Developer reply

November 4, 2021

Thanks so much for your review! We're here to help should you have any questions/have any further improvements we can do to make it even better!

Koerner Wine

Love this app! Have been using it for 6 months - amazing customer feedback and its generating repeat sales and more word of mouth referrals for us. Highly recommended!!!

Developer reply

November 4, 2021

Thanks for your awesome feedback. So glad to hear we're able to help grow your business!