CX Video

Send thank you videos to your customers & drive repeat sales.

From $12.90/month. 3-day free trial.

App highlights

  • Seamless workflow: use directly in Shopify admin

Key values section

Industry Leading Engagement

Personalised thank-you videos offer unique experiences that deliver significantly higher email open rates, click through rates & engagement.

Unique way to say thanks

With the included mobile app you can quickly send 1:1 videos that your customers will love, which are 100% on-brand.

Repeat Sales

Our customers see higher repurchase rates when leveraging the power of personalised video to form genuine customer relationships.

CX Video

CX Video

What Is It?

CX Video is the easiest way to send 1:1 thank you video messages to your customers that increase customer loyalty and repeat sales.

Testimonial

"Our customers are blown away with the experience CX Video provides, and we are seeing the app benefit our bottom line too" - Koerner Wine

Why Use CX Video?

Video cuts through so much better than email, and using CX Video it is faster and cheaper than sending a hand written thank you note.

More than 80% of our emails are opened, and near 100% recipients click to watch your video.

This experience drives an uptick in repeat sales and better long term engagement with email & marketing automation initiatives.

Who Uses CX Video?

Any online retailer who wants their customers to form an emotional bond with their brand and what they sell, so they come back for more.

  • Wineries
  • Natural product retailers (soaps, candles etc)
  • Artisan food producers
  • Fashion & clothing
  • Homewares & gifting
  • Specialty retail such as hobby and creative stores
  • Artists and galleries
  • Charities

How it works

  • You make a sale on Shopify.
  • The CX Video mobile app gathers everything you need to know about the order to record a personal video for your customer.
  • You record your video for your customer, with no rehearsal nor research needed.
  • Your custom branded and watermarked video is sent privately to your customer for them to watch.
  • Your customer gets blown away with the best digital buying experience they have ever had.

Includes Companion Mobile App

The iOS and Android mobile app we provide enables you to record your messages where it makes the most sense such as:

  • your vineyard
  • your showroom
  • your physical store
  • your packing room
  • or even your kitchen

You decide which location works best for your customers, and leave the rest to us.

Cost Effective Production Of 1:1 Videos

The integration with Shopify enables you to see everything you need to know right in front of you while you record your message.

So zero research time, zero rehearsal time.

Other Features:

  • Send unlimited test videos to yourself
  • Complete branding control
  • Native IOS and Android apps
  • Customers watch videos from a unique landing page per message with your branding (like YouTube or Vimeo, but private) from any browser
  • Adaptive video bitrate streaming for optimal viewing, optimised to the bandwidth available
  • Messages sent from your email address (appear from your server)
  • 60 day video retention
  • Multiple users with flexibility in how thank you tasks are assigned to them (plan dependent)

Launch date

CX Video

CX Video

What Is It?

CX Video is the easiest way to send 1:1 thank you video messages to your customers that increase customer loyalty and repeat sales.

Testimonial

"Our customers are blown away with the experience CX Video provides, and we are seeing the app benefit our bottom line too" - Koerner Wine

Why Use CX Video?

Video cuts through so much better than email, and using CX Video it is faster and cheaper than sending a hand written thank you note.

More than 80% of our emails are opened, and near 100% recipients click to watch your video.

This experience drives an uptick in repeat sales and better long term engagement with email & marketing automation initiatives.

Who Uses CX Video?

Any online retailer who wants their customers to form an emotional bond with their brand and what they sell, so they come back for more.

  • Wineries
  • Natural product retailers (soaps, candles etc)
  • Artisan food producers
  • Fashion & clothing
  • Homewares & gifting
  • Specialty retail such as hobby and creative stores
  • Artists and galleries
  • Charities

How it works

  • You make a sale on Shopify.
  • The CX Video mobile app gathers everything you need to know about the order to record a personal video for your customer.
  • You record your video for your customer, with no rehearsal nor research needed.
  • Your custom branded and watermarked video is sent privately to your customer for them to watch.
  • Your customer gets blown away with the best digital buying experience they have ever had.

Includes Companion Mobile App

The iOS and Android mobile app we provide enables you to record your messages where it makes the most sense such as:

  • your vineyard
  • your showroom
  • your physical store
  • your packing room
  • or even your kitchen

You decide which location works best for your customers, and leave the rest to us.

Cost Effective Production Of 1:1 Videos

The integration with Shopify enables you to see everything you need to know right in front of you while you record your message.

So zero research time, zero rehearsal time.

Other Features:

  • Send unlimited test videos to yourself
  • Complete branding control
  • Native IOS and Android apps
  • Customers watch videos from a unique landing page per message with your branding (like YouTube or Vimeo, but private) from any browser
  • Adaptive video bitrate streaming for optimal viewing, optimised to the bandwidth available
  • Messages sent from your email address (appear from your server)
  • 60 day video retention
  • Multiple users with flexibility in how thank you tasks are assigned to them (plan dependent)

Launch date

Pricing 3-day free trial

See all pricing options

Startup

$12.90/month

  • 25 orders/mo
  • 1x mobile app user

Growing

$29/month

billed at $348 once per year

  • 100 orders/mo
  • 1x mobile app user

Retailer

$49/month

billed at $588 once per year

  • 250 orders/mo
  • Multiple users (price is per user)

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    0
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    0% of ratings are 1 stars
    0

CAREgifts

Location Australia

Amazing app, we have about 10 people using it to send thank you videos. It was easy to get started with, sending videos is a breeze, we are getting great customer feedback, and email engagement stats are really impressive. I’m confident this is going to work wonders for us over time. Joe Mayberry - on behalf of the CARE Australia team

OliverFlying

Really great app for personalized follow-ups, our few customers love the videos we send them and often reply with a lot of gratitude!

RydeClothing

This app has been really cool! I've been using it for the past 6 months, it helps create an authentic relationship with your customers and bring in more repeat customers as well, highly recommend!

Developer reply

November 4, 2021

Thanks so much for your review! We're here to help should you have any questions/have any further improvements we can do to make it even better!

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