Dana: AI Chatbot & Assistant

Name: Dana: AI Chatbot & Assistant
Brand: Ferasa Ai LTD
Rating: 5.0 (4 reviews)

Pricing: Free plan available
Rating: 5.0 (4)
Developer: Ferasa Ai LTD

Install

View demo store

Dana shows products, adds to cart, sends discounts, grows your list, tracks orders, opens tickets.

Dana does not follow a set number of flows, it is smart and can tackle all kinds of queries It answers out of your own catalogue — your products, your prices, your stock — and when a shopper is ready it picks the size and colour with them and adds it to their cart. It never invents stock, and you set how much it may disclose. If something isn't buyable it says so. When it can't help, it hands the shopper to your team, live or create a ticket.

Live catalogue: answers from your real products, never invented
Adds to cart in chat: the shopper picks a variant, it lands in their cart
Train it yourself: teach it from your policies, any page, any PDF
Order tracking: status, tracking and address fixes without a ticket
Human handoff: you take over mid-chat, in the window the shopper sees

Languages

English, French, and Spanish

Works with

Checkout
Shopify Admin
Klaviyo
Webhooks

Pricing

Choose the plan that best fits your business.

Free

Features

50 conversations a month
250 products indexed
Order lookup and tracking
Adds to cart inside the chat
Email capture and discount codes
Handoff to a human, 1 seat
7 days of chat history
Train it: 5 pages, 1 PDF + policies

Starter

$19 / month

Features

500 conversations a month
1,000 products indexed
Klaviyo lead sync
Custom persona and tone
20 training sources
30 days of chat history
Everything in Free

Growth

$49 / month

Features

2,500 conversations a month
10,000 products indexed
Your own colours and launcher icon
No Powered by badge
3 seats, assign conversations
Business hours and saved replies
90 days of chat history
Everything in Starter

Pro

$149 / month

Features

15,000 conversations a month
Unlimited products indexed
10 seats
SLA alerts on slow replies
Per-agent analytics
Unlimited training sources
365 days of chat history
Everything in Growth

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (4)

Overall rating

Counts per rating level

100% of ratings are 5 stars
4
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

All reviews

September 26, 2026

Dana makes it easy for my customers to check order statuses, discover relevant products, and add items to their carts. The recommendations feel helpful, and the experience is smooth from start to finish.

Glenzere

United Arab Emirates

3 days using the app

September 24, 2026

Really impressed with this app. It goes beyond being a basic AI chatbot—it actually takes action, from managing carts and orders to handling discounts and shipping issues. The fast responses, strong privacy approach, accurate catalogue grounding, and honest handling of unknown stock make it feel genuinely production-ready. Great work, especially for a solo-built app.

Smell Of Arabia

United States

About 2 hours using the app

September 24, 2026

Dana is a really useful AI assistant for Shopify stores. I like how it recommends products from the actual catalogue and lets customers select variants and add items to their cart directly from the chat. Simple and convenient.

Ziyai Store

United States

2 days using the app

Support

App support provided by Ferasa Ai LTD.

Resources

Developer

Ferasa Ai LTD

Website

Shop 09, 82b, Square Commercial, Bahria Town Phase VII, PLOT 82B S09 SQUARE COMMERCIAL, Rawalpindi, 46000, PK

Launched

August 24, 2026

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

Sensitive data

Name, email address, physical address
Device and activity data

Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie