Reviews (43)
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Great customer service. They have been incredibly detailed and helpful.
Great app which is easy to use and excellent customer support! Thank you for the great service
This made our day! 😊 Thanks for being part of the DC family for over 2 years. Grateful to have you with us!
Die App ist grundsätzlich sehr gut und erfüllt ihren Zweck
Ich nutze sie aktiv und habe sogar ein Jahresabo abgeschlossen. Allerdings gibt es ein wichtiges Problem bei Vorbestellungen:
Die von mir eingestellten Versandzeiten (z. B. 17 Tage) werden nicht zuverlässig bei jeder Bestellung angezeigt.
Bei manchen Rechnungen sehen Kunden den Hinweis korrekt – bei anderen fehlt er komplett.
Das führt zu Verwirrung, da Kunden dann nachfragen, warum die Lieferung länger dauert, obwohl die Information eigentlich hinterlegt ist.
Für Shops mit Pre-Order-Modellen ist eine konsistente Anzeige dieser Information extrem wichtig.
Ich hoffe, dass dieses Problem zukünftig behoben wird.
Thanks for sharing this feedback with us. We really appreciate you taking the time. Our support team has reached out to learn more about the shipping time display issue you're experiencing. Our team is going to look into this with you and make sure this is resolved. 🙏
Great
Thanks for the 5 stars! 🙌 We're stoked you're finding the app useful. Here if you ever need anything!
Easy to use and great support! I started out with the free plan and I've been using it for a while now, you can customize shipping times and other stuff with just a couple fo clicks!
Thanks a lot for your feedback! We're delighted that you're finding our app easy to use and that the customization options are working well for you. If you ever have more ideas or need assistance with anything else, don't hesitate to let us know.
Basil at DC Preorders was super helpful and always responds to help us whenever we have questions or need anything done! The app itself works brilliantly and it doesn't mess with any of your styling or break your site which is great!
Having preorders and being able to defer payments is a game changer for launching and testing new products for us.
We tried many of the other Preorder apps and we came back to this one because it just works!
A big thank you for the wonderful review! The team is always here to support your product launches. Thanks for choosing DC Preorders!
This app has been just what we needed for our preorders! It was able to be installed on a custom pack page and it tags at the PRODUCT level and not just the order level so even with Shop Pay and Apple Pay the customers see the preorders on their order receipts. This was clutch for us! The developer helped us figure out some work around for some of the issues like locations and messages that they didn't have a function for. Overall I've been very happy with the turnaround and experience.
Thanks for the glowing review and sharing your experience! We’re glad we could help resolve your setup issues. Your feedback drives us to keep innovating! ⭐
Edited Review:
I ran into some limits for our store; we rely heavily on Bundles, and the DC Pre-order app has been conflicting with it.
Basil was kind enough to personally walk me through the app and explain how it works and why it wasn't a good fit for us.
I wish it were because that would have solved a few of our problems.
Maybe in the future, if there is an update, I am open to giving it another go, simply because of the support received.
Thank you for the honest feedback and the updated review! 🙏 We're sorry to hear about the conflicts with Bundles in your store. We're continuously working on improving our app, and we hope to address these issues in future updates. Your openness to trying us again in the future means a lot. 🌟
So far, so good!
A solid replacement for our previous, now defunct, preorder system. It does what it's supposed to do, and gives us plenty of control over how we ha del out-of-stock, back-ordered, and pre-release items. Very easy to use!
Thank you for the positive feedback! 🌟 We're thrilled to hear that our app serves as a reliable replacement for your previous preorder system. We appreciate your support and are here to help anytime.
I thought that with this app I would solve my issue of over selling items on Pre-Order and at first it was doing that very well with the Order Limit feature. But then the app started Adding QTY's to my inventory without notice, warning or any notification.
This is not very helpful when we are trying to manage many different thigns and now I have to manage how an app is making changes to my stores inveorty without notice.
I have sent over an email to try and get thisresolved and hope that it can. Otherwise I will eb requesting for a full refund, and will be lower this to a 1 Star.
We really appreciate you bringing this to our attention and want to help you get back on track. The limit preorder feature that caused unexpected inventory changes has been deprecated for new merchants, and we’ve updated our system so it no longer adjusts your stock. We also improved our communication to make sure you always know exactly what’s happening in your store. We understand how critical accurate inventory is, and we’ve been in touch with your team to make things right. We’re committed to giving you a smoother, more reliable experience moving forward.
