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Poor app - Shopify orders doesn't sync no matter how long you wait.
No customer support - they don't have a voice support.
Dead end ticket - I created a ticket for the same issue, it's been days and haven't received any update on the same. Though they self claim that the ticket response time is 3 hours - they forgot to mention as per which planet!
Dear Team IndiArtisan, we would like to apologize for the delayed response from our end. We have shared the feedback with our respective teams to work towards improving our services.
As we mentioned in the support ticket, if a Shopify order is fetched in Delhivery One but is fulfilled from other platform, the order state on One is changed to 3rd party state.
Hi i am also not able to generate AWB no. Asking to fill all customer data in a excel sheet and upload in delhivery app. It should capture automatically. Please help me in this because orders are pending from from last 4 days
Actually i have seen this app working properly, one of my know person was using this app. I have use this app on shopify platform on my friends shopify store. i am stuck in starting process, once i know the right process may be it will run smoothly without any error
Dear Team Alankar, we are sorry you had challenges with our application. We tried reaching you over call and e-mail to help resolve the issues you are facing. Incase the issue still persists, you can raise a support ticket on Delhivery One, and we shall happily assist you.
Very cost effective and reliable compared to ship rocket and other services
App works the way it should. No problems in 1 month of usage
Pathetic customer service experience and high charges, also no call support, I do not recommend this app go with Shiprocket or Nimbuspost they are much better in customer service and everything
Edit 2: So they have an option on their website to send shipment notifications to customers, but that is Delhivery's own email that is sent and not the Shopify default shipment email template. So, once you download this app your customers would no longer receive the default shipping email template from Shopify but would rather get it from Delhivery branded email.
Edit 1: Reducing it from four to two stars. The shipment email is not sent to the customer when the order is fulfilled by this App. This needs an urgent fix.
Decent but needs a lot of improvement. The order status doesn't sync properly most time. For instance, an order delivered two weeks back is still showing as "Out for delivery" on Shopify orders page. Hopefully they improve the app.
Dear Nutrazee Team,
We are very sorry that you had a poor experience with us initially. We are glad to share that we have improved the product experience for our channel integration and now order-syncing and updates are real-time. Thank you for your valuable feedback.
Regards,
Team Delhivery One
Bahut hi bekaar hai ....mere hajaro rs kaat liye weight mismatch bata k ...customer service bhi nahi di ...koi btata bhi nhi hai kyu kaate pese....1kg weight k 3kg weight laga k charge kaat rahe hain ....kisi bhi claim ticket ka koi proper reply ...call support bhi available nhi h....
Worst delivery app...worst delivery app.....Lootere
It does not integrates properly. Orders are showing on Shopify store but none of them are automatically scheduling pickup. An error displays which says "Fill missing/invalid order details to generate AWB Number"
We are sorry you had challenges in navigating our application. As we discussed, the mentioned error usually shows up when mandatory order details are missing. In case you still face an issue, you can raise a support ticket with us via One and we shall happily assist you.
Giving 4 stars because finding difficulty to understand some features. Value for money ? indeed !!
Worst support. Inspite og my one hundred plus emails no one from company called up and continued sending cut & paste answers. Avoid Delhivery Couriers.
Dear Prokare team,
We are alarmed to hear this and truly don't want this to be the experience that you have.
We have taken cognizance of your issue and resolved it.
For any other queries, please raise a ticket from Delhivery One and our team will reach out to you within a 2 hour TAT.
Regards,
Team Delhivery One