Delighted Post‑Purchase Survey

Delighted Post‑Purchase Survey

Free plan available. 7-day free trial.
Rating (5)
Reviews

Highlights

Speed tested
  • No impact to your online store

About this app

Launched

October 31, 2014

Languages

English

Integrates with

Slack, Klaviyo, Zendesk, Zapier, Mailchimp, Hubspot

Automatically send post-purchase NPS, CSAT, 5-star surveys to improve customer experience.

Delighted makes it simple to automatically send surveys to customers after an order is fulfilled. Retain your customers: Measure and act on signals of customer loyalty using Delighted's range of survey options. Resolve pain points: Delighted's reporting makes it easy to understand key customer pain points and product feedback so you can quickly act! Delighted offers 40+ integrations, making it simple to layer customer feedback into eCommerce tools like Klaviyo, Zapier & Slack.

Delighted makes it simple to automatically send surveys to customers after an order is fulfilled. Retain your customers: Measure and act on signals of customer loyalty using Delighted's range of survey options. Resolve pain points: Delighted's reporting makes it easy to understand key customer pain points and product feedback so you can quickly act! Delighted offers 40+ integrations, making it simple to layer customer feedback into eCommerce tools like Klaviyo, Zapier & Slack. more
  • Simply connect Delighted to your Shopify store and select the survey delay
  • Use pre-built survey templates for post-purchase surveys like NPS, CSAT, 5-star
  • Customize your logo and brand for a beautifully branded survey design
  • Real-time responses will appear in the dashboard to track trends overtime
  • Build unique customer segments to drive action and connect to other tools

Pricing

7-day free trial

External charges may be billed by Delighted, LLC separately from your Shopify invoice. Learn more

Free Plan

Free

  • 1k surveys / month
  • 1 project
  • 3 team members
  • 5 trends
  • 3 alerts
  • 35 basic integrations
  • Shopify integration included!

Premium

$224/month

billed at $2,688 once per year

  • 10k surveys / month
  • 5 projects
  • 3 kiosks
  • 10 team members
  • 20 trends
  • 10 alerts
  • 35 basic + 5 premium integrations
  • Additional questions

Premium Plus

$449/month

billed at $5,388 once per year

  • 20k surveys / month
  • 7 projects
  • 5 kiosks
  • 20 team members
  • 40 trends
  • 20 alerts
  • 35 basic + 5 premium integrations
  • Additional questions

Free Plan

Free

  • 1k surveys / month
  • 1 project
  • 3 team members
  • 5 trends
  • 3 alerts
  • 35 basic integrations
  • Shopify integration included!

Premium

$224/month

billed at $2,688 once per year

  • 10k surveys / month
  • 5 projects
  • 3 kiosks
  • 10 team members
  • 20 trends
  • 10 alerts
  • 35 basic + 5 premium integrations
  • Additional questions

Premium Plus

$449/month

billed at $5,388 once per year

  • 20k surveys / month
  • 7 projects
  • 5 kiosks
  • 20 team members
  • 40 trends
  • 20 alerts
  • 35 basic + 5 premium integrations
  • Additional questions

All charges are billed in USD. See all pricing options

5 reviews

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 9, 2015

Easily one of the best apps for Shopify. The interface, friendly support and high quality of product are just brilliant. And the communication you get back from the customers is invaluable.

If you didn't already I'd recommend installing it now - you won't look back :)

symbolika
Spain
Time spent using app: About 7 years
December 22, 2014

Seriously impressed. Within 5 minutes of installing we were getting great feedback (both positive and negative). Would love to see order info populated into Delighted....would make it easy to draw correlations in what negative feedback we can have an effect on.

Highly recommended.

Bentley Seeds
United States
Time spent using app: About 1 month
October 28, 2014

Do yourself a favor and get Delighted.

Delighted is fantastic for three reasons:

1) It's a slick piece of software (easy to install, easy to use, easy to understand) that helps you understand what your customers are thinking. You know might know who your unhappy customers are and who your happy customers are, but do you know the ones that are "sort of pleased"? The ones that "would have loved the experience but..."? Chances are, you don't. That's what Delighted helps you figure out as passively as possible. You turn it on and it does the rest.

2) It allows you to take action when customers offer-up their opinions. Unhappy customer? Make them happy. Just satisfied customer? Call them to figure out what would make them happier. Really happy customer? Hooray! Make sure they know you appreciate their business. Delighted makes it possible to go from from insight to action. At the end of the day, it's all about action, so any app that just helps with insight is good but not great. Delighted is great.

3) Caleb. With Caleb at the helm of Delighted, you know you're in for a great time. Caleb has built Delighted into a product that really meets its users' needs. I've sent him feature requests and other issues and he's not only responded but also used that feedback to inform how his team improves Delighted.

If you're not using Delighted to understand what your customers are thinking and act on it, you're leaving money on the table. Simple as that.

Luke
http://www.proofreadingservices.com/

ProofreadingServices.com
United States
Time spent using app: 12 months

About this app

Launched

October 31, 2014

Languages

English

Integrates with

Slack, Klaviyo, Zendesk, Zapier, Mailchimp, Hubspot

Built by Delighted, LLC

About Delighted, LLC

5 average rating

8 years building apps for the Shopify App Store

Support

Send a message

hello@delighted.com

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