Delighted Post‑Delivery Survey

Delighted Post‑Delivery Survey

Pricing
Free plan available. Free trial available.
Rating
4.5 (7)

Automatically send post-delivery surveys measuring customer experience, including NPS, CSAT and more

Delighted makes it simple to automatically send surveys to customers after an order is fulfilled. Retain your customers: Measure and act on signals of customer loyalty using Delighted's range of survey options. Resolve pain points: Delighted's reporting makes it easy to understand key customer pain points and product feedback so you can quickly act! Delighted offers 50+ integrations, making it simple to layer customer feedback into eCommerce tools like Klaviyo, Gorgias, Zapier & Slack.

Delighted makes it simple to automatically send surveys to customers after an order is fulfilled. Retain your customers: Measure and act on signals of customer loyalty using Delighted's range of survey options. Resolve pain points: Delighted's reporting makes it easy to understand key customer pain points and product feedback so you can quickly act! Delighted offers 50+ integrations, making it simple to layer customer feedback into eCommerce tools like Klaviyo, Gorgias, Zapier & Slack. more
  • Simply connect Delighted to your Shopify store and select the survey delay
  • Use survey templates for post-delivery surveys NPS, CSAT, 5-star, and more
  • Customize your logo and brand for a beautifully branded survey design
  • Real-time responses will appear in the dashboard to track trends overtime
  • Works with Shopify POS to capture feedback for customers buying in stores!

Languages

English

Works with

Slack, Klaviyo, Zendesk, Zapier, Mailchimp, Hubspot

Categories

Pricing

External charges may be billed by Delighted, LLC separately from your Shopify invoice. Learn more

Free Starter

Free

  • 50 responses/ month
  • 1 user
  • 1 Templates Project
  • Unlimited Surveys
  • 35 Free integrations (Shopify, Klaviyo, Slack, Zendesk, Gorgias)

Premium

$249 / month

or $2,688/year and save 10%

  • 500 responses/ month
  • 10 users
  • Unlimited Templates
  • Unlimited Surveys
  • Premium Integrations (Salesforce, Segment, Hubspot, Gladly)

7-day free trial

Premium Plus

$499 / month

or $5,388/year and save 10%

  • 1,000 responses/ month
  • 20 users
  • Unlimited Templates
  • Unlimited Surveys
  • Premium Integrations (Salesforce, Segment, Hubspot, Gladly)

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (7)

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
July 3, 2024

Delighted works great, but I want to be able to share the feedback from the surveys live on the site.

Skeletunes Records
United States
9 months using the app
Delighted, LLC replied July 5, 2024

Thank you for reviewing our app! Delighted has options to share feedback live on your site, including our Testimonials feature. Send us a note at hello@delighted.com and we'll get you set up!

February 9, 2015

Easily one of the best apps for Shopify. The interface, friendly support and high quality of product are just brilliant. And the communication you get back from the customers is invaluable.

If you didn't already I'd recommend installing it now - you won't look back :)

symbolika
Spain
About 7 years using the app
Delighted, LLC replied July 1, 2024

So good to hear you've found both our product and support to be helpful!

October 27, 2014

This is Ray here, CEO of Suitable. Delighted may be the single most helpful app we're using for Suitable. It allows us to have an incredibly simple, user-friendly and customer-friendly tool, to give us deep insight to how our customers feel about their experience. Net Promoter Score is perhaps the most important customer measure out there, and Delighted helps us keep the pulse on our customers and gives us actionable steps for growing our business.

For any business that wants to be customer-centric, Delighted is a must-have. Get advanced customer insights finally in an accessible way.

Suitable
United States
Over 4 years using the app
Delighted, LLC replied July 1, 2024

Thank you Ray!

October 28, 2014

Do yourself a favor and get Delighted.

Delighted is fantastic for three reasons:

1) It's a slick piece of software (easy to install, easy to use, easy to understand) that helps you understand what your customers are thinking. You know might know who your unhappy customers are and who your happy customers are, but do you know the ones that are "sort of pleased"? The ones that "would have loved the experience but..."? Chances are, you don't. That's what Delighted helps you figure out as passively as possible. You turn it on and it does the rest.

2) It allows you to take action when customers offer-up their opinions. Unhappy customer? Make them happy. Just satisfied customer? Call them to figure out what would make them happier. Really happy customer? Hooray! Make sure they know you appreciate their business. Delighted makes it possible to go from from insight to action. At the end of the day, it's all about action, so any app that just helps with insight is good but not great. Delighted is great.

3) Caleb. With Caleb at the helm of Delighted, you know you're in for a great time. Caleb has built Delighted into a product that really meets its users' needs. I've sent him feature requests and other issues and he's not only responded but also used that feedback to inform how his team improves Delighted.

If you're not using Delighted to understand what your customers are thinking and act on it, you're leaving money on the table. Simple as that.

Luke
http://www.proofreadingservices.com/

ProofreadingServices.com
United States
12 months using the app
October 27, 2014

This is my favorite app. The lean/clean format is unobtrusive to my valued customers and lets them know I'm listening and that I care. Because Delighted reaches out to my customers, it's easy for them to report a problem or give praise. Because my customer response comes to me immediately (via email), I can say thanks or fix things on the spot. A real win-win app.

Proper
United States
9 months using the app
Delighted, LLC replied July 1, 2024

Always great to hear about organizations, like yours, that quickly act on customer feedback. Excellent work!

Support

Delighted, LLC can answer any questions you have about Delighted Post‑Delivery Survey.

Developer

Delighted, LLC

2443 Ash Street. Suite J, Palo Alto, CA, 94306, US

Launched

October 31, 2014

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