Desk360

Desk360

by Desk360

Omnichannel customer service and real-time chat support

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Real-time Chat

Decide on the look and feel of Desk360's customizable chat bubbles and reach more customers by creating triggered (push) messages.

Ticket Management

With the Desk360's intuitive user interface, you can easily manage customer messages on a single page.

Team Collaboration

Assign customer messages to the right teams and add private notes to work in collaboration with your teammates on challenging cases.


About Desk360

Are you looking for a platform that you can provide real-time support to your customers? You can do it with the personalized live chat widget developed by Desk360.

Desk360 is a 360-degree customer support platform that can gather all customer messages on a single page. Its Live Chat channel is uniquely designed for Shopify store owners so that they can increase their customers’ satisfaction and boost their sales.

It takes only seconds to integrate your live chat widget into your Shopify store. Click “Add app” and start using the widget on the same day!

Increase revenue and boost sales!

Today’s customers expect live chat on websites. Companies that use live chat widget on their websites can reach more people and increase their sales. You can be one of those companies too! Start providing real-time support to your customers with Desk360’s personalized live chat widget and increase your revenue.

Pull in potential customers with triggered messages!

You can attract potential buyers just by sending them triggered (push) messages. Just enter your messages you want store visitors to see and the corresponding replies to these messages. Set how many seconds visitors will see automatic messages after landing on your Shopify store page.

Customize your customer experience!

Thanks to the flexible structure of Desk360’s live chat module, you can provide your customers more personalized experiences. Create a unique chat experience for your customers with the customization preferences. Customize your chat window, add your logo, and make sure the live chat widget looks like you, so customers know who they’re talking to.

Don't forget your foreign customers!

Desk360 offers text support prepared by professional translators in various languages. You can use Desk360 texts for your live chat widget, or if you want to use your own texts you are welcome to do it! Either way, you can reach every one of your customers all around the world and provide support in their own languages with Desk360’s pre-defined Quick Answers feature.

Desk360 also has:

  • team collaboration feature,
  • real-time dashboard,
  • auto-replies,
  • SLA management,
  • chatbot integrations, and many more.

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Support

Basic

Free

Basic Plan for 1 User

  • 1 Product and 1 User
  • Live Chat
  • Web Feedback Messages
  • In-App Message Box
  • Email Integration
  • Quick Answers
  • Ticket Activity Logs
  • Tag Management

Business

$24/month

or $19/month billed at $228 once per year

$24 per User

  • Basic Plan +
  • Multiple Brand Management
  • Social Media Integration
  • Mobile App Store Review
  • API
  • Whitelabel
  • Group Management
  • Mobile App
  • More...

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

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