app‑reviews@shopify.com

New feature allowing to search by order # is way overdue, but very helpful.
Replacing an existing product with an updated version used to be very simple.
Now, to use the same product name, you have to delete the existing one and then add the new one.
Makes me nervous to delete before adding - what was wrong with the old process of
just selecting "add product" and having it replace the existing one (same name)!
Keep it simple!

This app is awful. Very glitchy and randomly stops fulfilling orders despite the products being set to fulfill immediately after purchase. There is zero support available. I will be switching apps.

Digital Downloads is fantastic for allowing customers to purchase digital products that are immediately redeemed via email. The only downside I've encountered to date is that they do need that email to get their products - It would be really helpful if the download link could also be on the customers account page or purchase history page so that we don't have to manually resend the emails.

The lack of API is a massive disadvantage when using the Shopify Digital Downloads app. As it’s an official addon, it should be accessible via the public Customer Account API.

The app works great; the customer experience sucks.

If you provide something free, scammers will pound your site downloading the same files over and over generating tons of notifications for no cash.

If you provide an inexpensive download, scammers will use your site to test stolen credit cards. You can write scripts to prevent some of them but today I had a $2.49 charge clawed back plus a $15 chargeback fee.

My site is 75% digital downloads and so I love that I can give free updates to folks. It’s seamless with coupons too. I don’t know how to prevent the fraud.

Provides flawless experience to customers on accessing the digital files, both audio streaming and eBooks. Integrates well with the Shopify product - collection combos. Offers great control over limiting download counts. Have got good feedback from Happetive customers on using the digital downloads access.

The only thing that can make it 5 stars for me, is if we have the ability to edit the email that resends an updated copy of the digital product to everyone.

It has been a seamless digital asset to my website. It's well designed and user friendly. I have also been surprised by the file sizes that are allowed though I usually compress them anyways. I highly suggest this product if you are a digital business using shopify. the integration was very simple and it has helped me move my crochet pattern business from Etsy very easily.

Does the job. no search option means you need to filter through many pages to find past order. you could paginate via keyboard buttons k and l but this feature was removed. now i just take the order ID and replace that in the url to get from order to digital download page.

It works perfectly with the security of Shopify. I never liked the idea of ​​uploading my files to some unknown company's servers.