app‑reviews@shopify.com

Basically stopped functioning properly ( No link on checkout page and random emails to customers with download links if they are lucky). Support said they are not continuing to support the app - would be nice to have been told before you upload thousands of digital files. They suggested using a few other 3rd party apps on their store - all of which are more to subscribe too than my actually shopify plan. Appalling and I will be looking at a new platform such as Payhip which looks after its customers way better. They need to do the right thing and fix the very basis problem such as giving customers a doenload link - not rocket science.

Works fine for me. After they pay it provides the Download LINK on the thank you page. It is just not sending an email with the download links. So its still functional.

I've used this app for years with no problems. With the last Shopify settings update this app no longer works at all. I also had it installed on some of my client's websites I designed because it never gave me trouble before and it was free. DO NOT DOWNLOAD because Shopify support told me they would not be fixing the app. Now I have to download a new one and reupload over 1,000 digital downloads.

I don't know what the Devs did but this app is currently useless. Not only do new customers not get an email or a download link, but OLD customers lost access to their previous download links on their Order Status Page. This app literally does nothing now.

If you sell digital downloads and think about moving to Shopify for this feature: don't, unless you have done your research. Soon after I switched to Shopify with all my customers, they stopped the support for the digital downloads app. I had many chats with the customer service, with different feedback. Some said I should look around for an additional app, others said, they appreciate the feedback and will forward it to the developer team, yet others again said they won't spend any more time on developing this feature.
This is 2024, guys. You cannot just sit there and see the money rolling in raising your prices and do nothing, when it is literally a digital world now. Very unimpressed with this part of shopify!