app‑reviews@shopify.com , 437 değerlendirme
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In general satisfied.
I just wish there were more settings and a better overview panel on what's uploaded to each product.
My customers do not do well with Zip files... I would like to have the option for them to download the images individually.
The app shows unsupported and dropped all of our download files?
Hi there, thanks for reaching out. If your files have disappeared and the app is now showing as unsupported, please contact our support team directly so we can look into this for you: https://shopify.link/vRnL. -Victor, Shopify Support
The app fundamentally has been working great for me, but I really, desperately need an API or some way to bulk upload files to my products. I have 1000 products that each have files to download, and it's incredibly tedious manually uploading all of them.
Hi, there! Thank you for sharing your feedback, I certainly understand how a bulk upload feature would be useful. I have shared your feedback with our developers for consideration! - Greta, Shopify Support
muito bom, mas está aparecendo para mim, que ficará imcopativel como faço para atualizar?
Super application mais désormais "non disponible" depuis la mise à jour Shopify : "Digital Downloads doit être mise à jour par le développeur d’application. Contactez-le pour obtenir de l’assistance ou désinstallez l’application."
This app is just barely useable. It takes about 3 minutes to 'prepare' a 20mb PDF, which is completely unacceptable in 2023. In addition, it takes hours to auto-send emails to customers letting them know the file is ready for download.
I'm losing customers because of this, and it seems I'm not alone. Shopify, please address these issues! Everything else with the app is beautiful and seamless.
Hi, there! Thank you for taking the time to leave your feedback. We would love to investigate this further by accessing your account. As such, please reach out to our live Support Team(https://bit.ly/3htxIQ3) so that our Escalated Team can troubleshoot the situation. - Skye, Shopify Support
Horrible. I did a test pilot twice using different payment methods and the product never downloaded. Do not recommend. I guess it is true, you get what you pay for. Pay nothing, get nothing.
Hi, there! Thank you for taking the time try out the app. I understand that you experienced some issues with the products being downloaded after a purchase. We would love to investigate this further by accessing your account. As such, please reach out to our live Support Team via the Help Center (https://shopify.link/WJna) and our team can troubleshoot the situation. -Mac, Shopify Support
Tienes que actualizar y no lo haces, mi tienda no deja de decirme que desinstale tu app por que no va bien
Folgender Hinweis steht in der App: "Diese App funktioniert eventuell nicht wie erwartet
Digital Downloads muss vom App-Entwickler aktualisiert werden. Kontaktiere sie, um Unterstützung zu erhalten, oder deinstalliere die App." Ansich funktioniert die App ok, fände es toll, wenn Shopify die eigenen Apps für solch eine wichtige Funktion (z.B. Ebooks, Rezepte...) inhouse pflegt und nicht Drittanbieter Lösungen notwendig sind.
Works great for me