app‑reviews@shopify.com

Please get back to me. When my customers buy a product variant for download they get the download link for another variant?!

I was using this app to deliver mix goods (a physical & digital product). At first, it worked perfectly. Customers could download digital good immediately after a successful checkout while they were waiting fulfillment of their physical item as described in the app's documentation.

From App's Documentation
Reminder
"Customers will still be able to immediately download the digital content even if fulfillment is set to manual. They are presented a link following a successful checkout."

All of a sudden it stop delivering a download URL following successful checkout. I contacted Shopify Support and I was told that the above Reminder was an inconsistency and that the app is not supposed to function that way at all. Which I still can't understand because it functioned in the way described in the App's Documentation for months. Shopify Support and the App's Developer confirmed that the Documentation that describes this functionality is an "unknown error". I guess they're happy that I reported it.

This app has an error. Unfortunately, after uploading the files, after a while they are deleted (after a few weeks) without any warning. The customer buys the product and does not receive it, as the file is no longer available. I wonder if something can be done.

Has been working fine in the background for nearly 3 years, ok customers couldnt access downloads in their account page, but at least I could fairly quickly resend download links on the odd occasion there was an issue. Latest update has resulted in constant 'There has been an error, the developer has been told' messages, the app regularly tells me it isn't installed. Clicking the 'Resend Download Link' on customer order page causes an error. Loading the downloads and manually generating a download link does the same. How an update that is so damaging to the app ever got released I do not know. Waited patiently to see if a patch was forthcoming, doesn't look like it... AVOID

I find Digital Downloads is quite simple to use. At first I was frustrated that there was no "How To" explanation of how to use the app in the app store.
I was putting the cart before the horse. Shopify Help had an easy to understand video on how to use Digital Download. I searched for a How to Use Digital Downloads in shopify help, came accross the "How To Use" video and the rest was a no brainer.
Digital Downloads works perfect for me.

This did not work at all. Did not provide the digital download at checkout, nor did it send an email with the link.

Was working fine but now it's buggy and won't let me add any new digital products. Shame as it worked fine previously

Used to work just fine, but now doesn't work on Safari at all (yes - I have the latest version), nor does it work on Chrome. Can't add attachments at all. And no help from developer.

Antes era una buena App, pero desde la actualización de unos meses deja mucho que desear. Funciona muy, pero muy lenta, y muchos días falla y no envía nada.
Por lo que siempre estás en alerta de que la App esté funcionando... nada recomendada!
Si escribes al servicio de atención de Shopify para comentarles que la App no funciona, su única solución es eliminar la App y volver a instalar perdiendo todos los datos de clientes que tengas... ¡Una muy mala solución!
Finalmente, la App suele arreglarse sola sin borrar nada, pero puede transcurrir entre 2 horas o 1 día completo.
Otro aspecto que no es nada bueno, es que aunque actives la opción de que no se prepare el pedido si existe riesgo de fraude alto, la App lo envía igualmente! Por lo que no estás nada protegido en la tienda, ¿consejo? Busca otra App mejor.

If I could give this app zero stars I would. First off my attachments were wiped from all my products over 1700...they say the app does not store the attachments anywhere so there is no way to retrieve them. Secondly when I open the app it shows all my products have an attachment when hardly any of them do at this point. This has been a complete and total nightmare and has cost me big time in loosing sales. Considering this app is made by shopify I am pretty shocked at how bad it is. I would not recommend this app to anyone. Oh and I have also reached out twice with no response.