Reviews (25)

Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 16% of ratings are 1 stars
January 3, 2025

Great. Customer service is also great. Keep up the good work!

La Casa 8 Astrología
United States
25 days using the app
NexusMedia replied January 6, 2025

Hi there,

Thank you so much for the great feedback! We appreciate your kind words!

Should you need further assistance or have additional questions - feel free to contact our 24/7 support team. We are always here to help.

Best regards,
The NexusMedia team.

September 27, 2017

Nice app for blogs. Recommended

4salon
United States
Over 1 year using the app
May 13, 2018

Great thanks for an easy solution

Luvele Us
United States
9 months using the app
April 17, 2017

Works amazing.. Support is very prompt and diligent.
Thanks a lot...
Korendy.com

Korendy
United Kingdom
9 months using the app
October 26, 2017

Issue #1. When a person comments on our content pages, disqus splits the pages. This means a new page is created for every comment. We must fix this with a manual csv upload to sync all the comments to one page (weird, right?).

Issue #2. On top of that, it took several emails for Disqus to explain this issue. Each email from their customer service took nearly a week to receive. So frustrating.

Issue #3. We experimented with an affiliate site. Disqus ended up duplicating the transactions and creating orders for their own affiliate network Viglink. In total, Viglink took over $300 in "ads" even though Disqus ads were turned off from day one. Still to this day, no one at Disqus has addressed the issue... much less payback the money.

In summary, never again will we use Disqus. Hopefully we can help some folks not make the same mistake as well.

Mealblox Com
United States
Over 1 year using the app
March 28, 2018

Great support. Had a glitch for a unique circumstance and they were prompt to address it. Great service so far.

Test Cp
United States
29 days using the app
May 15, 2020

Support was top-notch when we had to migrate comments from an old URL to new URL. Would recommend for sure.

Crossrope
United States
29 days using the app
March 21, 2013

You absolutely do not have to have ad content with Disqus, just don't check the box on discovery like l did!

Dan quickly sorted this for me and the support was quick and efficient.

Active Formulas Skin Care
United Kingdom
13 days using the app
May 17, 2020

The platform is beautiful and is easy to use for customers. However, it does not consistently provide email notifications if a customer leaves a comment. This is a big deal. And, after months of trying to figure out how to get email notifications when someone comments on my blog post, I am still left empty handed.

Trying to email Nexus support (the company providing the integration for DISQUS) is next to useless. Each time they simply state that they have nothing to do with the platform and that I should contact DISQUS. However, DISQUS does not offer customer support.

If you're going to offer a platform, SUPPORT IT or don't offer it. I am tremendously disappointed and would appreciate it if someone from either the Nexus or DISQUS team reached out to me or found a solution. It's such a shame that such a wonderful and easy to use platform falls short in such a critical area.

Stone Relief
United States
4 months using the app
NexusMedia replied May 19, 2020

Hello,


I truly apologize for the inconvenience and trouble you're experiencing. We aren't a team behind DISQUS, and the idea of our app is to integrate the comments to your website in a proper way and avoid some difficulties related to the integration. Our app configures the DISQUS code as the default one doesn't work properly with Shopify in some aspects (e.g. the same product accessed from different collections will be recognized by DISQUS as different products with different comments by default). We can help you with issues related to migrating or displaying comments, but I'm afraid we don't have access to the Email notifications functionality. 


DISQUS provides support for Plus, Pro, and Business plans. As for the Basic plan, there's an option to leave the bug report and feedback here: https://disqus.com/home/discuss/channel-discussdisqus.


If you want we can help you with it, please provide the link(s) to comments for which you're not receiving notifications. Also, please send us screenshots of your Moderation (https://disqus.com/home/settings/moderation/) and Email Notifications sections (https://disqus.com/home/settings/email/). 


If you'll need any assistance from our end, please feel free to contact our support team, and we'll do our best to help.

Thanks,

EasyDISQUS team

January 31, 2022

great customer service! very helpful in installing and getting us ready to use. thank you very much for all your help

Screen Print Direct
United States
5 days using the app