Overall rating
4.5
Counts per rating level
  • 78% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 16% of ratings are 1 stars
March 11, 2022

This company definitely deserves a 5-star review. The most useful app for bloggers. Great customer service, very responsive. Thank you, Disqus.

The Honey Bong
United States
Time spent using app: 8 months
January 31, 2022

great customer service! very helpful in installing and getting us ready to use. thank you very much for all your help

Screen Print Direct
United States
Time spent using app: 5 days
July 16, 2021

I installed EasyDisqus and had an issue of trying to figure out where to put the code in tabs for products. Support was very professional & OUTSTANDING, THE BEST. They fixed it very quickly for me and everything is now working perfectly. Highly recommended. 5++++

Made By Ch00 Ch00
United States
Time spent using app: 5 days
May 17, 2020

The platform is beautiful and is easy to use for customers. However, it does not consistently provide email notifications if a customer leaves a comment. This is a big deal. And, after months of trying to figure out how to get email notifications when someone comments on my blog post, I am still left empty handed.

Trying to email Nexus support (the company providing the integration for DISQUS) is next to useless. Each time they simply state that they have nothing to do with the platform and that I should contact DISQUS. However, DISQUS does not offer customer support.

If you're going to offer a platform, SUPPORT IT or don't offer it. I am tremendously disappointed and would appreciate it if someone from either the Nexus or DISQUS team reached out to me or found a solution. It's such a shame that such a wonderful and easy to use platform falls short in such a critical area.

Stone Relief
United States
Time spent using app: 4 months
NexusMedia OÜ replied May 19, 2020

Hello,


I truly apologize for the inconvenience and trouble you're experiencing. We aren't a team behind DISQUS, and the idea of our app is to integrate the comments to your website in a proper way and avoid some difficulties related to the integration. Our app configures the DISQUS code as the default one doesn't work properly with Shopify in some aspects (e.g. the same product accessed from different collections will be recognized by DISQUS as different products with different comments by default). We can help you with issues related to migrating or displaying comments, but I'm afraid we don't have access to the Email notifications functionality. 


DISQUS provides support for Plus, Pro, and Business plans. As for the Basic plan, there's an option to leave the bug report and feedback here: https://disqus.com/home/discuss/channel-discussdisqus.


If you want we can help you with it, please provide the link(s) to comments for which you're not receiving notifications. Also, please send us screenshots of your Moderation (https://disqus.com/home/settings/moderation/) and Email Notifications sections (https://disqus.com/home/settings/email/). 


If you'll need any assistance from our end, please feel free to contact our support team, and we'll do our best to help.

Thanks,

EasyDISQUS team

May 15, 2020

Support was top-notch when we had to migrate comments from an old URL to new URL. Would recommend for sure.

Crossrope
United States
Time spent using app: 29 days
May 9, 2020

These guys are great. I had issues with installation and their programmers jumped in an helps out. Their communication is outstanding.

OneEarthHealth
United States
Time spent using app: Over 2 years
February 19, 2020

Cool app and killer support.
Will for sure use it in future..!
I like the very easy implementing methode. I did not get it to work at the beginning, but the support solved that problem within a couple of hours response time!
thanks

Plasticfreeworld
Germany
Time spent using app: Over 1 year
November 17, 2019

This is the app for you if you'd like to add the DISQUS commenting system in your Shopify store pages and/or blog post and don't know how to add the DISQUS code yourself. I installed it yesterday. The app support team were very easy to reach when I had questions and gave me all the help that I needed some adjustment to how the comment system looked on my page. Thank you!

Lara not Laura
Canada
October 6, 2019

Some problems of installation for me (I'm a really dummy). Tanya save me, solving the problems and answering to my questions.
Thank you. Good job!
Ramon

Piante Sane
Italy
Time spent using app: Over 3 years
Edited September 19, 2019

I'm still finding my way with this app, but the support from Nexusmedia is lightning fast and tremendously helpful. Great customer service!

Raging Swan Press
United Kingdom
Time spent using app: 5 months