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The platform is beautiful and is easy to use for customers. However, it does not consistently provide email notifications if a customer leaves a comment. This is a big deal. And, after months of trying to figure out how to get email notifications when someone comments on my blog post, I am still left empty handed.
Trying to email Nexus support (the company providing the integration for DISQUS) is next to useless. Each time they simply state that they have nothing to do with the platform and that I should contact DISQUS. However, DISQUS does not offer customer support.
If you're going to offer a platform, SUPPORT IT or don't offer it. I am tremendously disappointed and would appreciate it if someone from either the Nexus or DISQUS team reached out to me or found a solution. It's such a shame that such a wonderful and easy to use platform falls short in such a critical area.
Hello,
I truly apologize for the inconvenience and trouble you're experiencing. We aren't a team behind DISQUS, and the idea of our app is to integrate the comments to your website in a proper way and avoid some difficulties related to the integration. Our app configures the DISQUS code as the default one doesn't work properly with Shopify in some aspects (e.g. the same product accessed from different collections will be recognized by DISQUS as different products with different comments by default). We can help you with issues related to migrating or displaying comments, but I'm afraid we don't have access to the Email notifications functionality.
DISQUS provides support for Plus, Pro, and Business plans. As for the Basic plan, there's an option to leave the bug report and feedback here: https://disqus.com/home/discuss/channel-discussdisqus.
If you want we can help you with it, please provide the link(s) to comments for which you're not receiving notifications. Also, please send us screenshots of your Moderation (https://disqus.com/home/settings/moderation/) and Email Notifications sections (https://disqus.com/home/settings/email/).
If you'll need any assistance from our end, please feel free to contact our support team, and we'll do our best to help.
Thanks,
EasyDISQUS team
I'm not a coder at all. I reached out to the folks at Disqus and they got me up and running in lightning speed since I wasn't sure how to edit my template's code. Fast responses to email communication as well. Very happy with my App and Customer Service.
Issue #1. When a person comments on our content pages, disqus splits the pages. This means a new page is created for every comment. We must fix this with a manual csv upload to sync all the comments to one page (weird, right?).
Issue #2. On top of that, it took several emails for Disqus to explain this issue. Each email from their customer service took nearly a week to receive. So frustrating.
Issue #3. We experimented with an affiliate site. Disqus ended up duplicating the transactions and creating orders for their own affiliate network Viglink. In total, Viglink took over $300 in "ads" even though Disqus ads were turned off from day one. Still to this day, no one at Disqus has addressed the issue... much less payback the money.
In summary, never again will we use Disqus. Hopefully we can help some folks not make the same mistake as well.
5 star, thank you Denys for you great help in setting up Discus on my new site for me, and answering all my questions. excited about what it can do now...~debra
It's a good app but it would be much better if there was a feature to display the most 'recent comments' within the side bar section of a websites blog or the ability to display the most recent comments on any part of a website i.e. home page, blog page etc.
Shoppers are apparently required to have a Disqus account before they can add a comment. This is a huge barrier to engagement. We tried Disqus for 6 months with very very very few comments.
App is awesome and its up and running in no time. All because of the great support team backing up out there. Much appreciated!
View it Live at https://vecfashion.com/products/unltd25
Support was top-notch when we had to migrate comments from an old URL to new URL. Would recommend for sure.
What a great app and such an awesome and helpful support - highly recommended!
Great app and easy to install. No idea how this adds value. I'm interested to see how many people comment. I feel like those most likely to comment are people who love sharing their problems with the world or other websites trying to spam me to build up their link juice.