Reviews (423)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for quickly creating product pages, bundles, and upsells, boosting sales and order value. It's ideal for small businesses, offering a professional look without high costs. The app's clean, conversion-focused sections are easy to edit, featuring AI-generated photos and descriptions. It supports fast launches, handling branding and marketing efficiently. Merchants praise its fast, intuitive interface and excellent, responsive customer support.
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Atlas has been a game-changer for setting up my product bundle pages, but the real reason for 5 stars is their support team. I ran into a tricky cart drawer bug late at night and reached out expecting to wait until morning — Shahadat replied within minutes, took collaborator access, and fixed it while I was watching.
Not many apps offer this level of personal hands-on support. The bundle features themselves are powerful and flexible — multiple offer tiers, custom badges, image/text customization, and easy integration with my theme.
Highly recommend for any Shopify store building serious bundle pages. The app is solid; the support is exceptional.
Atlas has been one of the easiest Shopify page builders I’ve used. The sections are clean, conversion-focused, and very simple to edit without coding. I was able to build a full product page with hero, video, benefits, reviews, and FAQ much faster than with other builders I tried.
What I like most is that it’s straightforward and doesn’t feel overly complicated. For small ecommerce stores running Meta ads, it’s a practical tool to launch and test pages quickly. Support has also been responsive when needed. Overall a solid option for building high-converting product pages.
Hi NoviHaven,
Thank you so much for the amazing review and for taking the time to share such thoughtful feedback.
We are really glad to hear Atlas has been one of the easiest page builders you’ve used, and that you were able to build out your product page quickly without coding. It also means a lot to hear that the app felt straightforward and not overly complicated, because that is exactly the experience we want to create.
Thanks again for your support and for being part of the Atlas community. We are very happy to have you with us.
The store builder is very fast and it takes so much of your mind so you can focus on other things. They have very good support team, in minutes I was connected to an agent that sorted my issue right away! So far I am very happy with Atlas.
Hi Utina,
Thank you so much for this thoughtful review. We are really happy to hear that Atlas has helped make the store building process feel faster and easier for you. That is exactly the experience we want merchants to have, less time stuck on setup, and more time focused on growing their business.
It is also great to hear that our support team was able to connect with you quickly and resolve your issue right away. We truly appreciate your kind words and are very glad to have you as part of Atlas.
The app works as intended and support was helpful, however it's impossible (without coding CSS) to just change fonts and other basic tasks
Did not notice that it replaces home page as well got replaced full of errors and bugs. After uninstalling the app my page was down because all of the atals elements stay there and you cannot delete them. Support is not really caring that much.
Hey Snauff
My name is Eddie, and I'm the Head of Support at Atlas.
I'm sorry about the experience you had. You're right that we should do a much better job of clearly stating up front that Atlas modifies your home page. That's on us, and it's feedback I'm taking seriously.
I looked into your account and see that our support team already reverted your home page to your previous working version. That also removes the Atlas dependencies in the process, since they are tied to the template in your theme code, so nothing should be left behind. If anything still looks off, just reply here or send me and email at eddie@helloatlas.io and I'll handle it directly.
I'm also really sorry the support experience didn't feel like we had your back. We really do care, and it's frustrating to hear that didn't come through in the conversation. I'll take a closer look at the thread on our end to see what we could have done differently.
You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start.
Best Regards
Eddie
I had some issues with the app and Shahadat from the support team help solved the issue swiftly and delivered an amazing support service!
Hi Zoryn,
Thank you for the kind words, and especially for calling out Shahadat by name!
He puts a lot into making sure issues get resolved quickly and properly, and hearing that it landed that way for you is the best kind of feedback we can get. We'll make sure he sees this personally.
When something goes wrong with the app, the last thing any merchant wants is to be left waiting, so swift and thorough support is something we really try to get right every single time. Reviews like yours tell us we're on the right track.
If anything else ever comes up, just reach out, we've got you.
Absolutely top-tier experience with the Atlas team. Their support is incredibly responsive and professional, making the whole process seamless. The features within the theme builder are intuitive and powerful.
Highly recommended.
Hi ErgoZen,
Thank you for taking the time to leave such a thoughtful review.
We’re really glad our team has been able to make the setup process feel smooth, and that the theme builder features have been working well for you.
We truly appreciate the recommendation, and we’re here anytime you need a hand.
Great customer service with excellent communication. Really there to help you out! Shahadat is a great guy to help you when needed!
Hi Serelle,
Thank you so much for this review, you put a smile on the whole team's face!
Shahadat is one of those people who genuinely cares about every merchant he works with, so reading that he was a great guy to help you when needed is exactly the recognition he deserves. We'll make sure he sees this himself.
Excellent communication and being there when our merchants actually need us is something we take seriously at Atlas, so it's really rewarding to hear it's coming through on your end.
If anything else comes up as you keep building your store, you know where to find us.
Canceled during the free trial.
Account showed Current plan: Free and no active subscription.
Shopify still generated a paid invoice.
Developer refuses to void the invoice and wants the charge to go through for a refund. Shopify confirmed developers can reverse pending charges.
Multiple reviews report the same issue.
This is not a glitch. It’s abusive billing behavior.
Avoid this app.
Hi AetherMist,
Thank you for taking the time to leave a review. I’m truly sorry for the confusion here. I understand how upsetting it is to see an invoice after you believed everything was canceled.
To clarify, all Atlas billing is handled through Shopify’s app billing system, which means invoices and charge timing are controlled by Shopify’s billing cycle. As a third-party developer, we are not able to void or remove Shopify charges directly on our end.
That said, there are a couple ways we can take care of this for you, and I will personally make sure it’s handled properly from start to finish. My goal is simple, that you feel fully taken care of and that you do not end up paying out of pocket for something you did not expect.
I’ve emailed you so I can confirm the invoice details and get this fully resolved for you.
Eddie
Head of Support, Atlas
Did not find a certain option to add social proof under add to cart. Customer support Peters helped me out great. Very good support!
