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Don't take it. This is going to be your worst nightmare. Cancelled it, uninstalled it, but still getting charged. Tried asking help from Shopify but no help provided. Have emailed ATLAS, lets see they give a refund or not.
06/07/2026
Still facing issues, now I am like seriously concerned. Last time the refund got initiated but again the same problem is here. After every few days I keep fighting the same issue and honestly its exhausting dealing with the same issue again and again. Now I just want to get rid o this Atlas asap. I say it again, DON'T TAKE IT GUYS, YOU WILL REGRET IT.
Hi there,
I’m Eddie, Head of Support at Atlas. I read your review and wanted to reach out personally.
Billing issues are something we take very seriously at Atlas, and we always do whatever it takes to resolve the situation properly. I checked your account and I’ve emailed you directly so we can review what happened and resolve this billing issue immediately.
I’m sorry for the frustration this caused. You have my full attention on this, and I’ll handle it personally.
Best Regards,
Eddie
Atlas has been a game-changer for setting up my product bundle pages, but the real reason for 5 stars is their support team. I ran into a tricky cart drawer bug late at night and reached out expecting to wait until morning — Shahadat replied within minutes, took collaborator access, and fixed it while I was watching.
Not many apps offer this level of personal hands-on support. The bundle features themselves are powerful and flexible — multiple offer tiers, custom badges, image/text customization, and easy integration with my theme.
Highly recommend for any Shopify store building serious bundle pages. The app is solid; the support is exceptional.
Hi NutriNature™,
This one made our day.
Shahadat is one of those people who genuinely cares about every merchant he works with, and going hands-on with a cart drawer fix late at night is exactly the kind of support we want to be known for. We'll make sure he sees this personally.
We're really glad the bundle pages are working out for you too, and it's great hearing the support side matched up to the product side. If anything else comes up as you keep building your store, you know where to find us.
Did not notice that it replaces home page as well got replaced full of errors and bugs. After uninstalling the app my page was down because all of the atals elements stay there and you cannot delete them. Support is not really caring that much.
Hey Snauff
My name is Eddie, and I'm the Head of Support at Atlas.
I'm sorry about the experience you had. You're right that we should do a much better job of clearly stating up front that Atlas modifies your home page. That's on us, and it's feedback I'm taking seriously.
I looked into your account and see that our support team already reverted your home page to your previous working version. That also removes the Atlas dependencies in the process, since they are tied to the template in your theme code, so nothing should be left behind. If anything still looks off, just reply here or send me and email at eddie@helloatlas.io and I'll handle it directly.
I'm also really sorry the support experience didn't feel like we had your back. We really do care, and it's frustrating to hear that didn't come through in the conversation. I'll take a closer look at the thread on our end to see what we could have done differently.
You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start.
Best Regards
Eddie
amazing app and great service from Normie
They charged me 39$ even though I cancelled and deleted their app before the free trial ended.
Hi Valence Boutique,
I saw your review and wanted to reach out myself. I'm Eddie, head of support here at Atlas.
First off, I'm really sorry about this. Getting hit with a $39 charge when you thought you'd already walked away from the app is genuinely frustrating, and I'd be annoyed too.
I dug into your account to figure out what happened. It looks like the uninstall came through just after your free trial ended, and that's what kicked off the charge on Shopify's side. I know the timing makes that confusing, and either way, you shouldn't be the one paying for it. So I've already added credits to your account that cover the full $39. The balance is sorted, so you won't be charged anything
If anything still looks off, or a charge somehow sneaks through anyway, just reply here or email me straight at eddie@helloatlas.io and I'll take care of it myself.
You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start.
Best Regards,
Eddie
im really impressed with Eddie he was profesional and he resolved my problem really quick! thank you eddie
Hi Crown Forge,
Thank you for this, it genuinely made our day. Eddie is going to be thrilled when he sees it, and we'll make sure he does. Getting a problem sorted quickly and professionally is exactly the standard we hold ourselves to, so it's great to hear he hit it for you.
We'll keep working hard to make every interaction with Atlas feel that way.
If anything ever comes up as you keep growing your store, we're here.
The app works as intended and support was helpful, however it's impossible (without coding CSS) to just change fonts and other basic tasks
thank you , you are wonderful Normia and very cooperative employee. She helped me solve an issue that I had been struggling with for more than two hours, and she resolved it quickly and professionally. Thank you for the excellent support.انا احب اخلاصك بعملك نورميا كنت صبورة ومتعاونه معي احب ان اتعامل معك دايما انتي مخلصة جدا جدا بعملك كم انا محظوظة بالتعامل معكي انتي من الاسباب التي تجعلني استمر بالتعامل مع تطبيق اطلس
Hi Veroname Store,
Thank you so much for taking the time to write this. Normia is one of those people who genuinely cares about every merchant she works with, and sticking with a tricky issue for over two hours until it was fully resolved is exactly the kind of patience we're proud of. We'll make sure she sees every word.
It also means a lot that you've trusted us through your first couple of weeks with Atlas. We'll keep working hard to earn that.
If anything else ever comes up, just reach out, we're here.
I was having a payment issue on my store, and NORMIE helped me fix it quickly. The support was fast, clear, and professional. Really happy with the service and support I received!
Hi Velaneo,
Thank you for sharing this! Normie will be glad to hear it, and we'll make sure the message gets to her. A payment issue is exactly the kind of thing you want handled fast and clearly, so it's great that's how it played out for you.
Being there when our merchants actually need us is something we take seriously at Atlas, and feedback like this tells us it's working.
If anything comes up as you keep building your store, you know where to find us.
Eddie was great in answering several questions we had in a matter of minutes. What likely would have taken several hours to figure out on our own, he clearly explained in a few minutes of chat. Thank you!
Hi Docs General Store,
Thank you for sharing this! Eddie will be glad to hear it, and we'll make sure he sees it. Turning something that could have taken hours into a few minutes of clear answers is exactly the bar we set for ourselves, so it's great he hit it for you.
You're just getting started with Atlas, and we're excited to keep being there as you build. If anything comes up along the way, you know where to find us.
