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Do not use this app and do not top up your account without hearing from them. Maybe the free version works. We wanted to try out paid version and topped up only $10 initially to see how it works. We set up a campaign for $5 per day, this was the only daily budget you can choose. You cannot go higher than that. We waited so many days, nothing moved. The system did not spend any budget for a few weeks. We gave up on it. Today, when I checked, that $10 we put initially was also not there anymore. In the beginning, when we just started, we have written them a few emails. Until now many weeks passed, no one replied. It is a ghost town here. Luckily, it was only $10 we lost.
Hello,
We apologize for the miscommunication. All your emails landed in our spam folder, and we only discovered them after you posted your review. We have responded to your emails but haven't received a reply yet.
Please note that your budget hasn't been spent because your ads have been inactive. If you still want to use the budget, please reinstall the app. If you'd prefer a refund, let us know and we'll process it promptly.
Thank you for your understanding, and have a nice day.
2024 Edit : I would not recommend this app to anyone. Rontar used to be really good with their google retargeting, it looks like now they have removed that option.
Good app for google retargeting, Ive been using this for 2 years with no issue, recently Rontar has double and tripled charge me.... twice.... My limit is $70 recharge when im low, the first time they charged me double $140, I contacted them and they said it was an error and issued a refund. This time I was triple charge $210. This point I may completely stop using rontar and since they always overcharge my account for no reason, the only explanation i got they said it was an error..... I have overall spent $3000 on their service and this is unacceptable.
Hi,
Thanks for your review and for being a customer of ours for such a long time.
Our technical team has taken a deeper look into the issue and found the problem. When it’s time to top up an account, we notify our billing gateway to charge your payment method on file. Normally the entire process is instant, however, it may take the payment gateway a few hours to charge the payment method in extremely rare cases. As a result, this caused our billing system to send more than one billing request to the payment gateway.
The issue has been fixed now. We’ve implemented a check on our side to ensure this never happens again.
Your account manager has also been notified of the issue and will be in touch with you shortly.
UPDATE: I see the app has changed its business model and is no longer doing retargeting. It's now an ad exchange, with an option to pay to show ads instead of installing ads on your own site. So I uploaded an an and set a budget of $5/day, but the ad has not spent anything. No idea what's happening or if this app is functional.
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It works. Assuming your store actually has visitors to retarget, this works and is simple to use. However, I have not gotten a response to any of my messages to Rontar at all -- not emails, not message sent through the app itself. Zero support. Hence the 4 stars.
Thanks for your review and for using our app.
We received the only email from you on Sunday, September 4th. We reviewed your campaign statistics and settings and sent you our response with a clarifying question today, on September 5th. We look forward to receiving your reply in order to assist you with your inquiry.
Great app, set it and forget it. Definitely drives retargeted revenue and the service is excellent.
This is a great app. Has really helped us increase our sales. Highly recommended app for anyone who is looking to retarget their customers.
I have had this app for quite a while now. It was really easy to set up and install. The support has been good too. I give it 4 stars because of the pricing. When I first started I believe I had it set at $5 per day. It has gone up to $10 per day. Please keep in mind that my business is still small and growing. My visitors are still low. The app will work better as my traffic increases. But it is costly at times per click. It has generated revenue for me!!!
I do recommend the app, just watch the spending and stay in your budget!
Update 7/31/17---- I was contacted by Alex. He has done some optimizing and
adjustments. It has helped with the spending and cost per click. Thank you for your help and great customer support! Changing to 5 stars!
Very easy and fast to install
The ability to customize the content is very nice.
I've had a few questions regarding ROI and got answers quickly.
I've been using it for a few months and so far so good!
AVOID THIS AT ALL COSTS
I've been using this app for quite a while now and I'm very happy with the results. It's very easy to set up and use. And I also saw a quick start to the campaign. My sales went up, reports are rapid and clear. I can definitely recommend this app to others.
The app posted ads all over the website without notifying! When I wanted to turn these off, the app said that I need to switch to paid plan to turn these ads off.. Hurted my conversion and reputation, be careful with this app!
Hello, thanks for your feedback.
Recently, we have implemented changes to our Free plan. Now to promote their ads in other stores for free, users need to publish other stores' ads on their websites in return. This is how our Free plan works.
Over the last month, we have sent 3 email notifications to all free plan users, the last was sent on Thursday. Probably you have missed it.
The ads are posted at the very bottom of product pages and do not harm reputation.
Also, if you want to turn this off, you can do this on the Publisher page. In this case, it's natural, that your products will not be advertised as well.
Please, if you need any assistance, reach out to our support. We're always ready to help.