Reviews (14)
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Very quick response to query. Mendel guided me through the setting up of the security I needed on my website and explained in detail what I did not understand. Brilliant service, thank you
Customer service was helpful but the app simply didn't work. I initially contacted to see if my app was properly embedded because I couldn't even block my own IP address.
After much back and forth it was discovered my devices are sending an ipv6 address. However I put in both the ipv6 and ipv4 ip addresses to test this app on not only my own ip but another many states away within the same country.
I was suggested to upgrade twice within the troubleshooting. But it did not work. I have to leave a low review as I was asked multiple times to leave a review yet my issue was not resolved.
Hello Astral,
Thank you for your feedback. I apologize for the inconvenience caused by the review requests.
Currently, our application is limited to IPv4 support. We rely on Shopify for IP data, which may include IPv6, but we don’t have control over the computer or Shopify IP versions.
Our advanced version does support IPv6, and we’ve provided a demonstration to illustrate this potential solution.
Our solution has been instrumental in protecting hundreds of merchants’ stores daily. We’ll clarify these limitations and provide further assistance if needed. Please contact dev@otp.plus for any inquiries.
It was exactly what we needed. And the support guys are so cool
Very helpful app - easy to download and chat help is fast and helpful!
Thank you for your feedback.
Good customer service!
Thank you for your feedback.
blocks everythig guuess it does keep bots out even blocked me from the website .
if it blocks all traffic wjhat is the point of having a website
The team is supportive and reply to all questions and thoughts about the app
Thank you dear, that's a duty. We are here to help.
So far after the first usage the app is easy to use and seems to be helpful for store security
Thank you for the feedback, it's surely useful, we hope it helps you secure your store from unwanted access
perfect for increasing the store security also the customer support is great.
We appreciate your support and feedback, we hope to help you maximize the security of your store.
a very useful, simple and easy to use app
Thank you for your feedback, we're glad you found our app simple and easy.