Google Customer Reviews is a free program run by Google that allows Merchants to collect feedback from customers who make purchases from their stores. (Please note that this program is only available to Merchants in certain countries learn more). The ratings left by customers will then be applied to your Google Seller Rating. Google Seller Ratings appear in your Search Ads, in Google Shopping Products, and in an optional badge that this app can display on your site.
When a customer makes a purchase on your site, they will be presented with a pop-up option on the Order Status page (Thank you page). The pop-up will ask if the customer would like to opt-in to receive an email from Google, requesting feedback about their experience with your store. If the customer opts-in, they will receive an email from Google once the order is estimated to have arrived (you can control the estimated delivery days within the app).
With our easy Google Customer Reviews app and zero additional coding required, the app will:
The first thing to do is to enable the Google Customer Reviews Service from within your Google Merchant Center Account - Enable Google Customer Reviews
Once you've enabled the Google Customer Reviews service, install this easy Google Customer Reviews app and then enter your Google Merchant Center ID. Pick an estimated number of days it takes to deliver an order to a customer and you're ready to go. The survey opt-in pop-up will start appearing on the Order Status page after a successful purchase and Google will take care of emailing the survey to the customer.
If you have enabled the Google Seller Rating Badge to appear in your store, this will display the Google Seller Rating you have attained so far.
Please note: Google suggest that they need to collect 150 surveys before they calculate your Google Seller Rating, therefore you may want to disable the Google Seller Rating Badge until you have qualified to receive a Google Seller Rating.