Reviews (7)

Overall rating
Counts per rating level
  • 57% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 29% of ratings are 1 stars
April 12, 2024

the surface doesn't have any tracking number, but this app automatically send random tracking number to clients.
Our clients have been complained that they have received tracking number, it has delivered but they haven't received.

Worst customer support I have ever received.
They know that this happened under their app, but they are making so many excuses and not apologize once.



Samurai Express24
3 months using the app
Lunaris replied April 15, 2024

First of all, we want to make it clear that we are really sorry for the tracking related issue you and your customers had to experience. We are also very grateful for bringing this to our attention.

Japan Post uses an internal tracking number for some of their shipping methods, which in some but not all cases can be used for end user tracking. We understand that this inconsistency in trackability can cause confusion and misunderstanding. To remedy this issue, we have implemented new functionality to make tracking numbers optional and also include a warning for non-trackable shipping methods.

Once again we are truly sorry for the issues you experienced and hope our new feature will prevent any additional problems for you and your customers.

We hope you can try out the new settings and let us know if there is anything else we can do to make our app better for you. We appreciate your honest feedback and are always here to help.







March 29, 2024

Very convenient plugin, and outstanding customer support.
They always listened to my few questions/issues and were very helpful.
Well worth the price.

8 months using the app
March 8, 2024

This app is amazing!!
Really saves me a bunch of time into creating labels.It takes just a few seconds to create and print!

Really easy to use!

Also it has different currencies options for the label. This was one of my concerns but the team reached out to me with this new option and made my day !

I’m really happy with the attention I received and the solution for my concern.

Thank you SO much Easy label team !! You guys are amazing !

About 1 month using the app
February 20, 2020

Great app for those who use Japan Post to ship orders. Easy to use interface with options to configure your labels. I must also mention that the Lunaris team is awesome when it comes to support and adding features. They are committed to their customers and to improving their product. Definitely a five star service!

United States
Over 2 years using the app
November 24, 2017

We got this app to help with creating international shipping labels using Japan Post's shipping options. It's so much faster and easier than using the Japan Post 'International My Page' service! We'll be using this app instead from now on.

The developers are also really supportive and responsive and speak English. We like the tiered pricing options too.

Try it out! It'll save you a lot of time if you're regularly shipping from Japan using Japan Post.

Neko Box Shop
New Zealand
Almost 2 years using the app
Edited May 23, 2020

If you are printing labels by hand, then you sure will appreciate how useful this app is. You also might be aware that in the near future (January 2021), all shipments from Japan via Japan Post (specifically to the United States) will have to be "printed". In principle "hand written labels" to the US will not be accepted by JP Post, as parcels with handwritten labels may be delayed or returned by US Customs. It will become necessary to use the JP Post "International Mail My-Page Service". (I've already tried using this service and soon realized how cumbersome and time consuming printing even one label is).

If you want to make shipping from Japan simple and easy, then this app is a must for your store. The App is very easy to install. No coding is necessary, just install and you'll be able to print labels with ease in minutes.

Pros: Simple to install.
Very easy to print labels.
Automatically prints Customs forms and Invoices when necessary.
Saves a huge amount of time processing orders.

Cons: You will need to keep lots of ink available for your printer.
Customer service: When sending an email request for "service", no "acknowledgement of receipt" and mediocre response time.
A bit pricy as even the cheapest (lite plan - just 100 labels a month) costs $14.90.

Japanese Green Tea Shops
United States
Over 1 year using the app
June 25, 2021

Useless app, does not produce label gives error message for every option. Customer support is non-existent email them twice with no response. Don't waste your time of money with this app. Clearly the other four reviews are made by non user, because I ended up having to utilize the JP postal site

blk + ambr
United States
7 days using the app