eρ ‑ Facebook Pixels & CAPI

Hi Sahu Gajak Bhandar,

Thank you for your feedback. We apologize for any confusion regarding your billing.

We’d like to clarify that all charges for our app—just like any other Shopify app—are processed directly by Shopify, not by us. We cannot charge you, deduct payments, or access your payment method in any way. Any pending or completed charges are fully handled by Shopify’s billing system.

Our support team has already contacted you to clarify the situation and assisted you in receiving a full charge reversal through Shopify.

If you have any further questions or need additional help, please feel free to reach out to our support team. We’re always here to assist and truly appreciate the opportunity to improve.

Thank you for trying Easy Ads.

Ouissal Oulad Laghrab
Customer Success Manager

Hi Essential hub,

Thank you for sharing your feedback. We’re sorry to hear about the inconvenience you experienced.

We’d like to clarify that all charges for our app—just like any other Shopify app—are processed directly by Shopify, not by us. We cannot charge you, deduct payments, or access your payment method. All billing, including pending or reversed charges, is fully handled by Shopify.

Our support team has already reached out to you directly and ensured that your issue has been addressed.

Please feel free to reply to our messages so we can double-check everything and make sure your issue is fully resolved.

Thank you for trying Easy Ads.

Ouissal Oulad Laghrab
Customer Success Manager

Hi Natural Organic Honey,

Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you encountered.

We reviewed your account and noticed that your campaign ran for only a few hours. This limited time is not enough for the system to collect sufficient data, learn, and begin optimizing performance. Proper optimization requires a minimum learning period, especially for new pixels or newly launched campaigns.

Our team contacted you multiple times via email to investigate your concerns and help ensure everything was set up correctly, but we did not receive any response that would allow us to look deeper into the issue and support you effectively.

Regarding customer service, we apologize if our response time felt slow. As soon as we received your message, we reached out through several channels to assist you as quickly as possible.

Your experience matters to us, and we’re committed to improving. Please feel free to reply to our email anytime—we’re ready to assist you and ensure everything is fully resolved.

Thank you again for your feedback.

Ouissal Oulad Laghrab
Customer Success Manager

Hi Ifysi,

Sorry to hear about your experience! It sounds like there was a misconfiguration with your pixel setup. Please reach out to our live chat support, and we’ll guide you through setting it up properly to ensure your ads perform as expected.

Best,
Maria