Very useful app which saves hours and hours of work. Automatically updates shipping rates from Japan post when there are price increases. Automatically allows countries to place orders when shipping service from Japan Post becomes available for that country. You can set an option to block a country that you don't want to provide service to. You can also set different package weights for smaller or larger orders. Everything works perfectly. Very easy to install.
Nippon e Magia
The app is out of date, JP Post rates have increased in value and the app has not. Please update rates with JP Post.
We're really sorry to hear about your concerns.
If you're referring to the Apr 1st rate increase with JP Post, EasyRates has been updated to reflect the newest rates so this information should be upーtoーdate.
We have reached out to you directly via email as well, but haven't heard back from you yet. If you believe anything is unusual about the pricing, please get in touch with us and we will make sure to take care of any issues.
Japanese Green Tea Shops
App works as described to easily add shipping rates from Japan using actual shipping rates from JP Post. Useful option of excluding certain countries if you do not want to provide some or all of the services to those selected countries. Updated as shipping service service becomes available to countries which have restrictions in place due to the coronavirus situation. Pros: * Saves hours inputting shipping rates manually. * Automatically updates for countries which have restrictions due to coronavirus situation. *Can "block" one or all of the shipping options to countries you do not want to provide service to. Can set different weights for different sized boxes. Cons: *Have to monitor JP Post website to see when countries lift restrictions (due to coronavirus) and shipping resumes, as they are automatically added to your available shipping options without any notice from "Easy Rates". NOTE: Asked developer if "Easy Rates Japan Post" users could be notified (by newsletter or email) when countries (with restrictions due to coronavirus could resume shipping) were "automatically" added to the list of countries where customers could place orders. (over a year has passed, no progress) *While you can add a shipping rate such as "free shipping", you can NOT control which countries will be offered the rate. (You can probably do this by creating custom shipping rates in shopify settings, but would be a very useful option to be able to do it right in the App). * Customer service: A bit slow to respond, doesn't work on weekends. (When you have a store and need help, it isn't easy just to close your store for the weekend until customer service responds. Support should be as much a priority as creating useful app which store owners depend on). My review of four stars is mostly due to lack of App customization and slow customer service.
I am going to update this reply since the issue you were referring to has been resolved (and is not in the review anymore.)
As always, thank you for using our app and keep us updated about your experience, we really appreciate your feedback.
I really like this app. Support is really good too! With this app, I don't need to worry about the rates anymore and if that shipping method is available or not each country. It is always updated especially with shipping suspensions lately due to corona virus. I just hope they also support domestic shipping.
The Microbrand Store
We've been using this app for 6 months, and only ever hit one issue with it, and the support on that was superb. Next day response with a working solution. Couldn't ask for more than that.