Reviews (23)
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Used the app for a while now. User-friendly, easy to navigate and great customer service. Happy customer.
Hi!
Thank you so much for your lovely review! We’re happy to know the app has been helpful for your store and that you’ve had a good experience with our team.
We truly appreciate your feedback and are always here if you need any assistance!
Best regards,
Alyona | NexusMedia Support Team
The app works seamlessly and is pretty easy to understand. I appreciate the emails that are sent when a sale ends, so I can keep track of what sales are still running. I had a small issue that there was an error code instead of the countdown timer, so I reached out to support, and Nina quickly resolved the issue and it was up and running very quickly.
Hi,
Thank you for your great review! We are really happy that you like our app and customer service! Thanks!
If you need any help or have questions, feel free to contact our 24/7 support team. We are always here to assist as soon as possible.
Best regards,
Dmytro | NexusMedia Product team
Thank you to the app support, and especially Karina Rudnik for the quick assistance in resolving the problem that arose. Exceptionally easy and fast communication.
I have been using the app for a long time! I definitely recommend it, especially for stores with a large number of products.
Hi,
Thank you so much for the great feedback and kind words! We highly appreciate it.
If you need additional help or have any questions, just contact our 24/7 support team. We are always nearby to assist you as soon as possible.
Best regards,
Dmytro | NexusMedia Product team
Easy to use. There's no easier way to show both the original and discounted price. Plus, it adds a countdown timer. It also has great error checking features, so you'll never accidently have double discounts or other unexpected pricing problems. And it seamlessly fixes all the prices back and cleans up after the sale ends.
Hi,
Thanks a lot for your feedback! We truly appreciate it!
Should you need any help or have questions, feel free to contact our 24/7 support team. We are always nearby to help you as soon as possible.
Best regards,
The NexusMedia team.
This app and support are not wholesome.
This app and customer support is not wholesome. A lot to improve.
1) Limitation - not able to override the discount price
2) Communication is limited using only to email hence impede instant response time - therefore affect the SLA.
3) Tech support not able to resolve some of the theme issue which other developer can do it.
Hi there,
Thank you for your feedback and for giving our app a try. I'm truly sorry that the app didn't meet your expectations. Let me address the points you mentioned:
1. Currently, the app calculates discounted prices based on the product's current price, not the compare-at price. To be transparent, we haven't received requests for this functionality before, but we appreciate your suggestion. We'll definitely consider adding this feature in a future version of EasySale to better serve our users.
2. To keep the app affordable for all merchants, we currently offer email support. While we can't provide live chat at this moment, our 24/7 support team responds within 1-2 hours, even outside standard business hours, and helps as soon as possible. We value your feedback and will consider adding a premium plan with live chat support for faster responses.
3. After a thorough review, we found that the price display issue was caused by custom logic implemented in your theme, unrelated to our app. This logic was likely added intentionally by your theme developers for a specific purpose. While we could revert to Shopify's default behavior, it might affect other aspects of your store. For this reason, we recommend consulting your theme developers, as they can provide a tailored solution that aligns with your store's needs.
Once again, I'm sorry for any inconvenience, and I appreciate your constructive feedback. It helps us improve and better serve our customers.
Best regards,
The NexusMedia team.
first time using the app and have been waiting 30 mins for the discount to be activated while all other apps action this immediately.......... #SLOW
Hi there!
I understand your frustration with the processing time and appreciate your patience.
For your sale with 956 variants, the processing took about 17 minutes, which aligns with our standard speed of approximately 1 second per variant. Our app updates prices directly in Shopify's backend, and Shopify's API rate limits control how quickly apps can make these changes to product (variant) prices.
To ensure smoother sales activation, we recommend:
- Scheduling sales to start a bit earlier than your target time
- If running multiple sales, staggering their start times to avoid queuing
We'd love to help ensure your next sale runs smoothly. Please reach out to our support team at support@nexusmedia-ua.com, and we'll do our best to assist you and answer any questions.
Best regards,
Dmytro | NexusMedia product team
Super responsive. Works to resolve the problems that I would never find :)
Hi there,
Thank you for the feedback and kind words!
If you need additional help with EasySale or any of our apps, please contact our 24/7 support team. We are always nearby to assist.
Best regards,
The NexusMedia team.
Easy to use, updates itself, very simple yet very efficient
Hi,
Thank you for the review! We appreciate it. It's great to hear that you like our product.
If you need any help with EasySale or any of our apps - feel free to contact our 24/7 support team. We are always near to help as soon as possible.
Best regards,
The NexusMedia team.
It works okay but it's really slow unfortunately. Would be great if you can speed up the process in some way. I always do sales with lower prices every hour but that's not possible with this app because it already takes an hour to update the prices.
Thank you for using our app, and for your feedback. Unfortunately we're dealing with Shopify API limitations, so we're setting prices as fast as possible on our end. At the moment the only way to lift the limitations for particular shop is Shopify Plus plan where API limitations are higher.
Thanks,
EasySale team
Really easy app to set up. It took about two to three minutes to set up and get up and running. This app even alerts you if there's a conflict with your sale! The customer service is excellent and responds very quickly. I love this app. Definitely give this app a try!
