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Very simple process to use for setting up sales
Hi,
Thank you for your kind words. It's enjoyable to know you like our app.
Should you need help or have any questions, just contact our 24/7 support team, and we'll do our best to assist you ASAP.
Best regards,
Dmytro | NexusMedia Product team
first time using the app and have been waiting 30 mins for the discount to be activated while all other apps action this immediately.......... #SLOW
Hi there!
I understand your frustration with the processing time and appreciate your patience.
For your sale with 956 variants, the processing took about 17 minutes, which aligns with our standard speed of approximately 1 second per variant. Our app updates prices directly in Shopify's backend, and Shopify's API rate limits control how quickly apps can make these changes to product (variant) prices.
To ensure smoother sales activation, we recommend:
- Scheduling sales to start a bit earlier than your target time
- If running multiple sales, staggering their start times to avoid queuing
We'd love to help ensure your next sale runs smoothly. Please reach out to our support team at support@nexusmedia-ua.com, and we'll do our best to assist you and answer any questions.
Best regards,
Dmytro | NexusMedia product team
Easy to use. There's no easier way to show both the original and discounted price. Plus, it adds a countdown timer. It also has great error checking features, so you'll never accidently have double discounts or other unexpected pricing problems. And it seamlessly fixes all the prices back and cleans up after the sale ends.
Hi,
Thanks a lot for your feedback! We truly appreciate it!
Should you need any help or have questions, feel free to contact our 24/7 support team. We are always nearby to help you as soon as possible.
Best regards,
The NexusMedia team.
This app is perfect for scheduling sales. You can set up a sale and toggle it on or off. Great optional countdown times. Love how easy it is!
One thing to note is that it changes your product "compare at prices." This is awesome and so much easier than going through them all one by one (especially if you have a lot of variations).
Just remember, if you're duplicating a product in a collection that you currently have discounted, to stop the sale first and wait for it to be completely stopped before you duplicate. I forgot to do this once, and it changed my sale prices to even lower prices. But it was easily fixable for me. I think there is also an option to stop if from doing this, but I probably missed it.
All in all, if you don't want to go through your products and variations and update the compare at price manually and if you want sales that you can easily toggle on and off (and actually have the sale price displayed - which is an issue with shopify automatic discounts), this is a super nice and easy way to do it.
Hi,
Thank you so much for the great review and rich feedback! We highly appreciate it.
If you ever need help or have questions, feel free to contact our 24/7 support team. We are always nearby to assist you.
Best regards,
The NexusMedia team.
This app and support are not wholesome.
This app and customer support is not wholesome. A lot to improve.
1) Limitation - not able to override the discount price
2) Communication is limited using only to email hence impede instant response time - therefore affect the SLA.
3) Tech support not able to resolve some of the theme issue which other developer can do it.
Hi there,
Thank you for your feedback and for giving our app a try. I'm truly sorry that the app didn't meet your expectations. Let me address the points you mentioned:
1. Currently, the app calculates discounted prices based on the product's current price, not the compare-at price. To be transparent, we haven't received requests for this functionality before, but we appreciate your suggestion. We'll definitely consider adding this feature in a future version of EasySale to better serve our users.
2. To keep the app affordable for all merchants, we currently offer email support. While we can't provide live chat at this moment, our 24/7 support team responds within 1-2 hours, even outside standard business hours, and helps as soon as possible. We value your feedback and will consider adding a premium plan with live chat support for faster responses.
3. After a thorough review, we found that the price display issue was caused by custom logic implemented in your theme, unrelated to our app. This logic was likely added intentionally by your theme developers for a specific purpose. While we could revert to Shopify's default behavior, it might affect other aspects of your store. For this reason, we recommend consulting your theme developers, as they can provide a tailored solution that aligns with your store's needs.
Once again, I'm sorry for any inconvenience, and I appreciate your constructive feedback. It helps us improve and better serve our customers.
Best regards,
The NexusMedia team.
It works okay but it's really slow unfortunately. Would be great if you can speed up the process in some way. I always do sales with lower prices every hour but that's not possible with this app because it already takes an hour to update the prices.
Thank you for using our app, and for your feedback. Unfortunately we're dealing with Shopify API limitations, so we're setting prices as fast as possible on our end. At the moment the only way to lift the limitations for particular shop is Shopify Plus plan where API limitations are higher.
Thanks,
EasySale team
Great App! Easy to use and does what we need. Has multiple options and varying ways to keep your sales organized.
After the sale ended, all my "Compare at price" disappear, more than that the Sale schedule doesn't restore the prices. Please be careful using this app.
Hello,
I'm really sorry the app was confusing and was not working for you as you expected, but our support team already provided you full history of all the price changes for particular products and explained why each of that changes happened.
Our app always revert all the prices back at the end of the sale. The only exception (and I believe that's what happened to you) is when you manually change prices for products that are currently on sale. In that case we don't know what to do with that product (consider new price as sale price, or as original price and we'll need apply new sale price based on it?), so we send you automated notification and add product to special Price conflicts section of our app.
Unless the conflict is resolved, our app don't change price for that product anymore, to make sure we won't set wrong price. So if you have not resolved the conflict before the end of the sale, prices for that particular products (where you changed prices manually), won't be restored.
Again, I'm really sorry for all the troubles caused. We'll work hard to improve our app UI to make it more clear and avoid further misunderstandings. Also, our support team proposed you our help if you still need to change/restore any prices, so feel free to contact our support team if you'll need assistance.
Best,
EasySale team
I used this app to have a sale on my website. It's incredibly easy to use and their customer service has been very prompt and helpful!
Makes sales easy, just plug and play simple easy and keeps track of how affective, I have been able to increase sales and saved a ton of time