The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
We installed this app to prevent fake orders and chargebacks and it's working great. The app is easy to use and we have seen a decline in fraudulent orders which gives us peace of mind that they are being actively monitored. eComm360 has helped us to cut down on the manual effort by our team in managing chargebacks so it is working really well for us.