Reviews (16)

Overall rating
3.6
Counts per rating level
  • 56% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 19% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 25% of ratings are 1 stars
April 7, 2026

I love the app, customer service is not great at all, I have not been able to get any response to any of my emails, that I have been sending since Saturday 4, 2026. I am updating my theme in Shopify and been trying to get someone to assist me in adding the widget to my new theme, I do not know where to enter the widget code so I will not lose my production options and variants.

S & M Unique Shirts, LLC
United States
Over 3 years using the app
April 4, 2026

I highly recommend this app, it is easy to use and has been a great tool for my store. Customer service is also super helpful and they reply promptly.

Halo Collective
New Zealand
About 1 month using the app
March 18, 2026

APP didnt work right and now wont issue a refund. Poor Customer service

Lucille's Own Make Candies
United States
About 2 hours using the app
April 27, 2026

Easy, user friendly solution to customizing our small business’ shopping experience.

Wild Ink Designs
United States
9 months using the app
May 29, 2025

Love this app. It lets us include an important product with dozens of options in an orderly fashion. The customisation that it allows us to give our customers is valuable and the app works consistently. Support is also very good:)

Leather Hero Australia
Australia
Over 3 years using the app
EzApp replied August 9, 2025

Thanks for your kind words! We’re glad you enjoy the app and our support 😊

April 25, 2024

App occasionally does not process the added payment cost of variants and doesn't charge the customer accordingly. Additionally, the lack of ability to customize the details around the payment and instead being left with "Additional Price" causes issues with customs for international orders.

The MIDI Maker
United States
About 2 years using the app
EzApp replied August 9, 2025

Thanks for the feedback! We’ll look into improving variant pricing and customization options.

February 23, 2024

Subscribed to trial, found trial has limited features. Purchased plan to find a feature in all other options apps is not in this one. Uninstalled 20 min after and write explaining and asked to not be charged. No one bothered to reply and I was charged.

Laceez Australia
Australia
About 1 hour using the app
EzApp replied August 4, 2025

We're very sorry for the frustration and lack of response. Please contact us again—we’d like to make this right and ensure you’re not charged unfairly.

February 14, 2024

Do not actually do variants, only does options. They charge you to find this out, you have to upgrade to find out that it doesn't work with no grace period. Cannot recommend misleading title and claims

HomeWetBar Test
United States
6 minutes using the app
EzApp replied August 13, 2025

We’re sorry for the confusion and frustration. Your feedback is valuable, and we’ll work to make our features and pricing clearer.

June 24, 2025

absolute flexibility on adding options to product, excellent customer service too!

ARJD BRO BEARS
Malaysia
Over 1 year using the app
EzApp replied August 4, 2025

Thank you! We're happy to hear you're enjoying the flexibility and our customer service! 😊

June 18, 2025

Very useful app! Makes adding custom product options super easy.

Zonee.net
Vietnam
Almost 3 years using the app
EzApp replied August 4, 2025

Thanks for the great review! We're glad the app makes adding custom options easy for you!