Powerful new features, services and plugins for your Shopify store

All Apps / Customer service / Facebook Chat 2.0

Facebook Chat 2.0

Facebook Chat 2.0

Developed by Customer.guru

16 reviews
Price: Free More info
  • Turn your visitors into your customers with Facebook Messenger. Setup takes just 2 minutes and the app is COMPLETELY FREE.
  • Customize the welcome message, uploading your own photo and customize the color of the messenger icon to match your shop's theme.
  • Works great on desktop as well as mobile devices. Check out the app screenshots below.

Facebook Chat 2.0 allows you to embed a chat icon into your store. You can customize its color, add a welcome message and upload your photo to make it personal. (see screenshots)

After your visitors click the icon, a Facebook Messenger window is opened on the side of their screen and they are able to message your Facebook page, while having your page still in front of them.

On iPhone and android phones, clicking the icon takes the visitor into the Facebook messenger application, for a native messaging experience.

You can reply to the messages you get using your Facebook page.

Conversations using Facebook messenger are long lasting, since your customers will read almost every message you send them (in contrast to the 15-20% email open rate).

And the best thing? The app is completely free.

Installation instructions (setup takes just 2 minutes)

  1. Setup a Facebook page and find out what the username of you page is: if https://www.facebook.com/customerdotguru is the URL of your page, your username is "customerdotguru"

  2. Install Facebook Chat 2.0 by clicking the green "GET" button above

  3. Accept Shopify app permissions

  4. Insert your Facebook page username when prompted

  5. Customize the welcome message, upload your photo and customize the icon's color

  6. You're done!

About Customer.guru

At Customer.guru we help businesses treat their customers better. Our main product, Customer.guru Shopify application allows you to track customer satisfaction using Net Promoter Score-based e-mail survey.

It's been a high rated application featured on the homepage of Shopify appstore for several weeks.

Facebook Chat 2.0 reviews

16 reviews
  1. 5 stars (12 reviews)
  2. 4 stars (1 review)
  3. 3 stars (2 reviews)
  4. 2 stars (1 review)
  5. 1 star (0 reviews)

Has worked flawlessly for over a year now. Definitely recommend.


A must have for every shopify store!
Plus its free!


Great app, quite light as well, however, the problem is that everytime the page refreshes or a new page is opened, the popup comes again and this is irrelevant. Already sent a mail to the developer, if the change is made to limit the popup shown to the customer in day or something, then this app would just be perfect. Will update soon.

Currently using this app without the popup, just the icon


Its look Amazing and very simple to plug it


It was easy to install. We will see how it works with our brand and style. www.pawtastictreats.com


Great little app, made the Facebook chat branded and added some personal touch.


Nice solution and great that you can make it more personal with a picture. Tho I don't like that the customer has to get redirected to another messenger page and cant stay on our shop if they want to write us. It would also be great if you could turn off showing on the mobile version and just have for desktop users.


good stuff most effective chat host and easy to use


Quick installation and easy to use


Simply the best app. You can customize the color of the icon, and add a custom image. On the computer when the user clicks on icon opens the Facebook Messenger in a new tab and in the phone opens the Messenger app directly.

And is completely FREE!
Nice work guys.


Support & Sales

Get Support


  • Large
  • Thumb
  • Thumb
  • Thumb

Are you a developer? Become a Shopify partner or submit your app.