Customer service
Facebook Chat 2.0

Facebook Chat 2.0

by Customer.guru

Turn your visitors into your customers with Facebook Messenger

4.4 of 5 stars(189 reviews)
Free
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Completely free

Turn your visitors into your customers with Facebook Messenger. Setup takes just 2 minutes and the app is completely free.

Customizable

Customize the welcome message, uploading your own photo and customize the color of the messenger icon to match your shop's theme.

Responsive

Works great on desktop as well as mobile devices. Check out the app screenshots below.

About Facebook Chat 2.0

Facebook Chat 2.0 allows you to embed a chat icon into your store. You can customize its color, add a welcome message and upload your photo to make it personal. (see screenshots)

After your visitors click the icon, a Facebook Messenger window is opened on the side of their screen and they are able to message your Facebook page, while having your page still in front of them.

On iPhone and android phones, clicking the icon takes the visitor into the Facebook messenger application, for a native messaging experience.

You can reply to the messages you get using your Facebook page.

Conversations using Facebook messenger are long lasting, since your customers will read almost every message you send them (in contrast to the 15-20% email open rate).

And the best thing? The app is completely free.

Installation instructions (setup takes just 2 minutes)

  1. Setup a Facebook page and find out what the username of you page is: if https://www.facebook.com/customerdotguru is the URL of your page, your username is "customerdotguru"
  2. Install Facebook Chat 2.0 by clicking the green "GET" button above
  3. Accept Shopify app permissions
  4. Insert your Facebook page username when prompted
  5. Customize the welcome message, upload your photo and customize the icon's color
  6. You're done!

About Customer.guru

At Customer.guru we help businesses treat their customers better. Our main product, Customer.guru Shopify application allows you to track customer satisfaction using Net Promoter Score-based e-mail survey.

Integrates with

  • facebook messenger,
  • facebook,
  • messenger

Support

  • Privacy policy not provided
  • hello@customer.guru

Pricing

Free

4.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    71% of ratings are 5 stars
    (134)
  • 4 of 5 stars
    12% of ratings are 4 stars
    (22)
  • 3 of 5 stars
    6% of ratings are 3 stars
    (12)
  • 2 of 5 stars
    3% of ratings are 2 stars
    (5)
  • 1 of 5 stars
    8% of ratings are 1 stars
    (16)
View all 189 reviews

Most recent reviews

Ravens Alley

Rating
5 of 5 stars
Posted
July 27, 2021

Great way to integrate my web page and Facebook page into one! Highly recommend this App to anyone looking for a way to communicate openly with possible customers and clients!

Ecompremiere

Rating
5 of 5 stars
Posted
May 10, 2021

This is exactly what I need. Great app in overall. Very easy to use and works well. Definitely recommend!!

vintage soccer jersey

Rating
5 of 5 stars
Posted
February 19, 2021

I used this app to make my store efficient enough to answer my client just in time. I expected to maximize these app services, so as to make my clients satisfied in the future. I will make final feedback once I used it.

View all reviews