Customer service
Widgetic (FAQ Accordion)

Widgetic (FAQ Accordion)

by Widgetic

Answer questions proactively to improve customer conversion.

4.0 of 5 stars(2 reviews)
Free plan available
Add app

Reduce support queries

Make it easy for users to find answers instead of contacting support. Keep at hand an up-to-date list of frequently asked questions.

Better information structure

Group content based on context, for easier assimilation. For example use separate tabs for Return Policy, Shipping, and Sizing Guides.

Branded layout

Match the app to your store design to help users feel at home when searching for answers to their concerns.

About Widgetic (FAQ Accordion)

The number one reason your customers get in touch is to ask questions about a product they bought or plan to buy. You will notice a pattern after having many such conversations - most of their concerns can be addressed with the same answers.

Once you know these questions and have answers for them, you can add them to our FAQ app. This will free up your support time because users will find the answers they need and won't reach out. That's why having a simple FAQ section laid out on your page is important to your bottom line.

Our app allows you to control the position, the size and the layout of the list. This makes it easy to create unlimited pairs of questions and answers. After your list is complete you can embed the app in different pages on your store.

FEATURES

  • Customize the style to fit the look and feel of your website.
  • Responsive design, works on the tablet, mobile, and desktop.
  • Use rich formatted text for improved readability.

FAQs

  • Does the app allow you to have everything collapsed by default?

Yes! Navigate to the Widgetic Editor by editing or creating a new widget. Click on Edit Theme in the top right corner, and in the Interface Tab set First Item to Close.

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

  • A sample layout.
  • App embedded in a web page.
  • Dashboard with the Editor.

Support

Pricing

Free

Free

  • Free forever.
  • The free account allows up to 5 items.
  • Explore the app and its benefits before upgrading.

Premium

$4.99/month

or $2.92/month billed at $35 once per year

  • Remove branding.
  • Add unlimited tabs.
  • Define the button position.
  • Automatically open items.
  • Technical support (for yearly plan).

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    0% of ratings are 5 stars
    (0)
  • 4 of 5 stars
    100% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
View all 2 reviews

Most recent reviews

Spellers Learn

Rating
4 of 5 stars
Posted
May 24, 2018

I did a lot of research on FAQ apps and this one has the best value, by far, for the price of a paid version. I'm very happy with it. It's customizable, easy to learn, and looks like the rest of my site in terms of presentation style and color scheme.

It falls short of five stars for two reasons: one is that the widget takes an extra second or two to load when a user goes to my FAQ page. It's a small thing in the end, but a more seamless integration would be appreciated. The other reason is that there is only the option to use one hyperlink per answer, and there is no way to disguise the link name. So for example, I can't use: for more information, click *here*. I can only use, http://www.mysite.com/here. Again, not all that much of a problem in the end. But I would love it more if I could polish the appearance of the hyperlinks I use.

Developer reply

April 4, 2019

We're adding support for Markdown soon, which should allow one to adjust the text as they need.

Dark Matter Uk

Rating
4 of 5 stars
Posted
October 24, 2017

This is a really good app for adding tabs to product description. Customisation seem almost limitless. i would have given five stars except with the free version there logo partially covers the icon of the last tab which is a shame. looks a bit unprofessional

Developer reply

April 4, 2019

Hey there. Please note the branding is removed for paid accounts. In order to display it lower, just increase the height of the widget and the branding will stay fixed to the bottom.

View all reviews