Reviews (422)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its affordability, intuitive design, and easy navigation. They value the customization options for creating brand-aligned FAQ pages and the ease of setup and management. The support team is praised for their quick and effective assistance. Merchants see the app as a tool to lessen customer service workload and enhance customer trust. Some have requested for features like indexing FAQ as distinct URLs. The multi-language support is also well-received. The app is recommended for its professional look, user-friendliness, and potential to increase sales.
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Best FAQ App out there! I f you have problem with the App the support is very helpful and quick responses. I strongly recommend it!
Thank you so much for your kind words and recommendation! We're delighted to hear that you consider our FAQ app the best out there. It's fantastic to know that our support team could assist you quickly and effectively. If you ever have more questions or need assistance in the future, we're here for you. Thanks again for your support!
Simple and intuitive. I had some technical questions and the support was available in a flash. They really took the time to understand my needs and have provided a solution within 10 minutes. Highly recommended.
Thank you for the fantastic review! We're delighted to hear that you found our app simple and intuitive to use. Our team takes pride in offering swift and helpful support, and we're thrilled we could assist you with your technical questions. Providing timely solutions and understanding our customers' needs is always our top priority. Your recommendation means the world to us! Should you have any more questions or need further assistance, don't hesitate to reach out. We're here to help anytime!
A good app that does what it is supposed to. We used it for many years and only moved on because our current theme has an FAQ template.
Thank you so much for taking the time to share your positive experience with our app! We're thrilled to hear that our app served you well for many years and met your needs. It's always a pleasure to know that our users have found value in what we offer. While you've moved on, we're glad our app was a part of your journey. If your needs ever change in the future, we'd be more than happy to welcome you back. Thank you again for your support and kind words!
Great app for an organised and good to manage FAQ, exactly what I needed. Also the Multi language support in combination with shopify markets works great.
The developer is very easy to reach and will personally make sure your questions, concerns and requests are met. Keep up the great work!
Thank you so much for taking the time to share your positive experience with our app! We're thrilled to hear that our FAQ management solution aligns perfectly with your needs. It's fantastic to know that the multi-language support, especially in conjunction with Shopify markets, is serving you well.
Your kind words about our support mean a lot to us. We pride ourselves on offering excellent customer service, and it's wonderful to hear that our efforts are making a positive impact. We're always here to assist you with any questions, concerns, or requests you might have.
Your encouragement truly motivates us to keep up the great work and continue providing you with valuable solutions. If you ever need anything else, don't hesitate to reach out. We're here to help, and we look forward to supporting you further. Thanks again for choosing our app!
Excellent 5 star service. We had a problem with how our FAQ was showing up on our site and we contacted customer service. The changes were made within an hour. The rep was friendly, professional and we were very satisfied how it was solved for us almost immediately. Gail Gabbert
Thank you so much for your glowing review! We're thrilled to hear that you had an excellent experience with our service. We apologize for the initial problem with your FAQ display, but we're delighted that our customer service team promptly resolved it for you within an hour.
We pride ourselves on being friendly and professional in our interactions, and we're thrilled to know that you were very satisfied with the immediate solution provided. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you.
Good app! especially the free plan is really good, if you want more option you can upgrade, but for me somebody that just started with a webstore, the free plan is very very good!, i had some problems installing it, but the customer service is 5/5, fast reply and good information!
I appreciate your kind words! Thank you for the positive review of our app. I'm delighted that you find the free plan to be excellent, especially as someone new to store. If you ever need additional features, we offer upgrades, but we're thrilled that the free plan is meeting your needs perfectly. Our customer service team is always here to help, and we're glad they provided fast and informative support. Thank you for choosing our app, and we value your feedback!
Update: I have just reduced the rating from a 2 star to a 1 star. Not only was the app having the issue listed below, but the developer is now literally torturing me by email for the honest review that I placed. This is plain wrong!
Original Review
This was a good app. Simple to use and functional.
Recently, we tried to log in and the interface is blank. We were told by support that it is happening to a number of accounts and that we need to contact Shopify to complain about it. I have many stores and many apps and do not have this problem with any other app. It is not so complex, so I removed it and replaced it with another one that does not have that problem.
So, you stumbled upon this one-star review, huh? Honestly speaking you can simply ignore this review as it's outlier case which in short is a reaction impatient individual. If you wish to read more then remember to take this review with a pinch of salt, a dash of humor, and a side of laughter. Let me give you a rundown of what went down here. But hey, buckle up and get ready for a wild ride because we're about to embark on a journey through the land of clueless individual who doesn’t know how web apps work and is too impatient to even listen to us despite of multiple followups and apologies. Individual thinks they can get anything done by just leaving a negative review! It's like asking for app premium plan for free when they don't even have free shipping on their store!
- Alrighty, folks, let me paint you a hilarious picture. So, we've got this app user, right? They've been sailing smoothly for a whopping two years, having a jolly good time with our app. But hold on to your hats because things are about to get wild! Out of the blue, a tiny glitch waltzes in, courtesy of our pal Shopify. And what does our app user do? They whip out their keyboard superhero cape and start furiously typing a negative review like there's no tomorrow. I mean, seriously, did the glitch steal their lunch money or something? Can't we just take a chill pill and appreciate the good times without hitting the panic button at the first sight of trouble? It's like enjoying a delicious ice cream sundae and then suddenly flipping the table because you found one little sprinkle out of place. Let's be real here, folks. Life's full of hiccups and tiny glitches. It's how we handle them that separates the heroes from the keyboard-smashing villains.
- Now, here's the juicy part. I provided this individual with top-notch support, always responding within two minutes. But nope, their impatience was off the charts! They kept complaining and rejecting any help I offered, over and over again. I mean, come on, I was doing my best here! Within just 2 email back and forth, this individual said he doesn’t want any help from me or improve the situation and decided to leave this negative review!
- Their dedication to spreading gloom and disappointment on Shopify is so impressive that all reviews I could find left by this individual on Shopify are all negative reviews! Not even a single positive review sighted so far! Some people really have so much time to spread negativity but have no time to say something good right off the bat! At the end we are humans too on other end of support so having some empathy and patience wouldn’t hurt!
- Brace yourself for this one. This individual apparently thinks they're the king of programming, straight out of the legendary '90s mainframe era. But here's the kicker. Their understanding of how web apps work in 20s is stuck in a time capsule. I tried explaining it to them in the simplest terms possible, using analogies even a goldfish could understand. But alas, it was like trying to teach quantum physics to a rubber duck. They kept insisting that our app was a piece of cake and that they could do better. Well, if it's that simple, why aren't they building their own FAQs page if they know programming? The mystery deepens!
We did hold off on responding to this review for 2 weeks in hope that this individual would be cooperative and at-least be professional enough to respond to our numerous emails & apologies but no luck so thought of letting everyone else know a truth with this rundown. As far as the issue faced my individual goes, it was a temporary glitch which is already resolved by Shopify.
To sum it all up, don't let this review rain on your parade. There are hundreds of other reviews and satisfied merchants who can vouch for our awesomeness. There's a whole world of positive feedback out there waiting for you to explore. Happy adventuring & keep spreading positivity! If you have any questions, we are just an email away!
Easy setup, great value for its price and quick + helpful support. Easily recommandable.
We appreciate your fantastic feedback! It's wonderful to hear that you found the setup easy, value in the pricing, and our support quick and helpful. Thank you for recommending our app – we're thrilled to have you as a satisfied user. If there's anything more we can do for you, don't hesitate to let us know. Happy navigating!
The app works great and helps a lot with organizing FAQs. The translations also work well. The support is exceptionally fast, helpful and very kind.
It would be great to have the option of formatting the questions as h2 or h3. This is important for SEO.
Thank you for your wonderful review! We're thrilled to hear that our app works great and has been beneficial in organizing your FAQs. We're delighted that the translations feature meets your expectations as well.
Your kind words about our support team mean a lot to us. We strive to be exceptionally fast, helpful, and kind in assisting our valued customers like you.
Regarding the option to format questions as h2 or h3 for better SEO, we genuinely appreciate your feedback. We're always looking to improve our app, and your suggestion will be taken into serious consideration as we continue to enhance our features.
If you have any more ideas or questions, please feel free to share them with us. Your feedback is valuable, and we're committed to providing you with the best possible experience. Thank you for choosing us, and we look forward to continuing to support you!
easy to install, good contact with developer, good design options and easy to change. Recomendable.
Thank you so much for your wonderful review! I'm thrilled to hear that you found our product easy to install and had a positive experience interacting with me. It's great to know that you appreciate the variety of design options available and found it effortless to make changes. Your recommendation means a lot to us!