Once you install the app, your product pages will have a "Send to Messenger" checkbox below the Add to Cart button.
If your visitor is already logged into Facebook, the checkbox will already be pre-populated with his name.
Once he adds the product to his cart, he automatically gets opted in to get Facebook messages from your store. Your Facebook page then sends him 2 follow-up messages only if he didn't purchase.
Who is the sender of the Facebook message?
Your Facebook page automatically sends the message. During install, you'll be prompted to connect your Facebook page
How many messages get sent?
We send two Facebook messages on your behalf. One will be 1.5 hours after the cart gets abandoned, and the other will be 24 hours after. In both cases, we check to make sure the visitor did not make a purchase before we message them!
Can I customize the Facebook message?
Yes, you can customize the body of the message as well as the call-to-action button
Is this within Facebook's terms-of-service
Yes, when your visitor opts-in through the checkbox, you are allowed to message him within a 24 hour period.
I already have an abandoned checkout app. Would I still use this?
Yes, you can use your current app to send emails to shoppers who left their email address. And this app will complement it by handling the visitors who did NOT leave an email address
Why is this better than the typical abandoned cart app?
Abandoned cart apps all take the same approach of emailing your visitors. But they all have very low open rates and even lower click-thru rates. With FB Messenger, you'll see open rates in the 70-80% range.
How do I get support?
You can email us at firstname.lastname@example.org. You'll find that we're very responsive. We're also very happy to talk over the phone or Skype (just email us your contact details)
Can I see an example store that has this setup?