Cartback Messenger Marketing

Cartback Messenger Marketing

by CartBack

Facebook Messenger Abandoned Cart app and Messenger Marketing

4.9 of 5 stars(396 reviews)

Messenger for Abandoned Carts

If a customer abandons their cart, your Page sends up to 3 Facebook Messenger reminders until they purchase

Facebook Retargeting

Instead of buying retargeting ads, use Messenger to target only shoppers who abandoned cart without buying

FB Messenger Remarketing

Messenger for abandoned carts; but also use Messenger for post-purchase through receipts and follow-up messages

About Cartback Messenger Marketing

Messenger for Abandoned Carts

Cartback was the first Facebook Messenger Remarketing app on Shopify. Once your visitor adds the product to his cart and opts-in, your Facebook page sends him up to three follow-up messages if he didn't purchase.

Facebook Retargeting

Engage potential customers 1:1 through FB Messenger. Retargeting ads might leave an impression. But Messenger messages have super-high open rates and click-through rates so that your visitors can complete their purchase

Messenger Remarketing for both Abandoned Carts and Customers who purchased

Cartback also lets you follow up with customers who purchased. You can do post-purchase upsells, send receipts, or ask customers for reviews. Delight your shoppers with personalized customer service follow-up to turn them into repeat customers.


Q: Who is the sender of the Facebook message? A: Your Facebook page automatically sends the message. During install, you'll be prompted to connect your Facebook page

Q: Is this within Facebook's terms-of-service A: Yes, when your visitor opts-in through the checkbox, you are allowed to message them multiple times within a 24 hour period, and once after 24 hours

Q: I already have an abandoned checkout app. Would I still use this? A: Yes, you can use your current app to send emails to shoppers who left their email address. And this app will complement it by handling the visitors who did NOT leave an email address

Q: Can my visitors opt-out of the abandoned cart messages? There's a "No thanks" quick-reply button your recipients can tap which will opt them out from receiving any more abandoned cart messages

Q: Will the "Send to Messenger" checkbox show for people logged out of Facebook? No, we hide the checkbox if a visitor isn't logged in since the chance of them logging in to check the box is very low

Q: I don't have my checkbox prechecked by default. Can you help me get default-checked status?

A: No, Facebook is no longer reviewing and approving stores to get prechecked status

About Cartback

CartBack is based in Mountain View, CA. We launched as the first Facebook Messenger Remarketing app in the Shopify store in July '17.

Integrates with

  • Manychat,
  • Chatfuel,
  • Shopify Messenger Channel

See the app in action

Explore how the app works in an example store.

View example store

Media gallery


Pricing 30-day free trial


First 1000 messages/month included; $20 per additional 1000

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.9 of 5 stars
Based on 396 reviews

  • 5 of 5 stars
    97% of ratings are 5 stars
  • 4 of 5 stars
    1% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    2% of ratings are 1 stars

Most recent reviews


At the best, Cartback Messenger Remarketing helped us recover as much as 10 sales in one day, so this was highly valuable! The interface would need some extra work but all in all I would recommend it as an essential remarketing tool.

Kallie & Co.

They double charged me, I showed the documentation stating I was charged twice within the same month and are dragging their feet and pretty much refused to give the refund. No big deal, just shady business practices.

Bulletproof Zone

This app is so awesome. We've only used it for less than 3 weeks and already converted 10 purchases! Highly recommended!